1. A Stitch In Time

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Bethel, CT

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A Stitch In Time

4.4 (10 reviews)

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5 years ago

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12 years ago

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12 years ago

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7 years ago

This is a very nice needlepoint and yarn store. The staff is very pleasant and helpful

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9 years ago

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Michaels

Michaels

2.3(13 reviews)
1.4 mi
•$$

As far as selections of products, this store has good inventory. I usually am able to find what I…read moreneed. The products are arranged in a pleasing and tidy fashion. The prices are in keeping with other major crafting stores. I know you're looking for the "but." The staff is not particularly knowledgeable or solicitous, especially when. It comes to using coupons. I recently was applying a competitor coupon to one of the items in my purchase. The cashier said, "We don't accept competitor coupons." I politely informed her that the website says otherwise. She immediately called for backup, which was fine by me. The coupon keeper discounted the item, but was surly when I inquired further about the policy. If the policy of accepting competitor coupons did in fact change, I wanted to know. She gave me a noncommittal answer and was put out that I even asked. Being friendly is an important part of being in the service industry. While everyone is entitled to an off day, I frequent this store enough--though maybe less now given the repeated annoyed attitude given off by the workers-- to note that the workers, and one in particular, need to work on customer service. I hope corporate reads this and forwards it to the store manager to remind workers that being pleasant goes a long way.

Walked in looking for material and asked the young lady in the front and she said aisle 20. Went…read morethere and no material. Instead of going all the way to the front of the store again I found a man in a back room and asked him and from the start not friendly at all. He just said over at the end of the store. I said that I went to the aisle the young lady had told me and he actually looked at me and said, no you weren't there. I said excuse me, I was there. He said no you weren't. He brought me to an aisle that I was not told that's where I should be. I looked at him and said this is to a competition. I let him know that he owed me an apology and he walked away. I asked him if there was a manager that I could speak with and he said, I don't know. If you're working you know if your manager is there or not. Asked to speak with a manger and really did did not get a good feeling that anything would be accomplished. I told him that all the man had to say was that he was bust and he would get someone to help me. Rude does not make I better. I will not be going back to that store.

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A Stitch In Time - knittingsupplies - Updated October 2026

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