The office staff are professional, although somewhat ignorant of prohibitions concerning restrictions due to the pandemic concerning evictions and previous notice required before entering the property. Service and maintaince is deplorable. Unless an issue is life or property is threatened...requests are ignored my garage door was functional for only 2 weeks during the one year lease Likewise the oven clean feature rarely worked in the recent property as well as the previous property.,,. Yet I was charged for cleaning the oven upon leaving. read more

Terrible customer service. They never answer phones, clean out their mailbox or return calls. They drop the ball more than not. Maintenance requests get ignored and forgotten. Rip off artists. If we didn't get stuck with these idiots because the owner moved out of state in middle if our lease, I would never do business with them! read more

I cannot recommend this property management company. They managed my property for a year. Do not hire this company to manage your property!!! read more

Glad Anna is gone. I've noticed a lot of improvement in the last couple months keep it up!!

My wife and I started renting a property from A Step Above Property Management at the beginning of June 2020. Upon moving in to the property we were extremely disturbed at the condition of the house upon move-in and were confused at how any property management could consider the property move-in ready. When we moved in it was obvious that the house had not been cleaned at all since the last renter occupied the property, this is something that they said was required to be payed for by the renter upon move-out so we expected it to be clean upon move-in. There was dried food stains on the wall, carpets had to be shampooed, and cabinets were covered in gunk. Not only that but there were multiple windows that would not close or shut properly and the swamp cooler had the ground plug torn off as well as had an extremely bad leak. The doorknob on the garage was missing as well as the dining room light being inoperable. After a month of sending in maintenance requests and receiving rude emails and responses that basically stated that we were creating a "wish list" for the property that we wanted them to take care of, the property management finally fixed the doorknob and the swamp cooler but refused to fix any further issues. After requesting that other issues be fixed such as the windows (which is required by Colorado law to have all windows and doors be able to lock) the property management sent us a notice to vacate. After reviewing the notice to vacate we found that it was not valid and was a testament that this company was trying to bully us out of our lease because we were asking for basic things to be maintained. After debating a legal suit my wife and I were able to agree to terms with the company and we vacated the property. The company has since unfairly deducted funds off of our security deposit for issues that they "fixed" that were broken before we moved onto the property, however at this point we have no interest in further fighting a legal battle with this terrible company. This company is shady and uses bullying tactics to push its renters out of their properties when things are not going their way. Avoid this company at all costs, they are not worth the headache and you should search for a rental from a company with a better record. This company has a gained a reputation with lawyers in the community and with the BBB as a dishonest company. read more

I'm a new tenant in a home managed by these folks. The home itself is nice but prior to moving in, the home was never cleaned as promised. My son has allergies and the people who lived in the home previously had a dog and the whole house was covered in ridiculous amount of fur. Videos were sent to A Step Above to prove this. A step above admitted they never got the house cleaned prior to move in. When asked to have the carpets cleaned again they stated there was nothing they can do. I don't think that is going "A Step Above" to fix their own mistake. I would never do business this way. Renters beware. Update: The management company decided to do the right thing after going back and forth. They sent carpet cleaners out. Not changing my rating though. We shouldn't have had to deal with this and certainly shouldn't have to fight to have a clean home to move into since the expectation is for us to return the home back in perfect condition upon move out. read more

Really terrible to rent from. Maintenance requests have gone over a month with no response. So many things were broken when we moved in and nothing has been fixed. Absolutely terrible service and lack of response. Never rent from them. read more

I would give them zero stars if I could. My wife and I are seniors with plenty of income but were denied a rental property because we might get sick and wouldn't be able to pay rent. They never said it was because of poor credit, which we have do to retirement, but only that we might get sick. They state that you can have a guarantor or pay an additional deposit but not us, Debbie said that wasn't an option. Makes me wonder if it's because we're seniors with an Hispanic last name. I would never recommend them to anyone looking for a rental property. Now we can't find anything to rent with 3 weeks until we have to move because the house were in was sold. read more

I have never had such a bad experience with a company that I felt the need to write a review. I downloaded yelp to my phone just to write one on this company. They well not only charge you huge late fees if your a day late, you will never see a return on your deposit. My house was extremely clean, I am a huge neat freak. I got a divorce so not only was the house barely used there was not one hole or anything worth charging me for. My whole family helped me move out and clean and touch up walls and it looked clean as could be. Yet then I received a bill saying they charged me 500 in moving out fees, 350 of which was them supposedly cleaning a clean house. This company is garbage. The only charge I saw worthy of charging me for was a missing doorstop that was definitely not 30 dollars. read more

I wish I could give this company 0 stars. I downloaded this app specifically to write this review. I would never recommend them to anyone. They are awful, liars, and crooks. They will nickel and dime you for everything. They charged me for normal wear and tear on the house. For example re caulking the counters and windows that didn't actually need it. I also filled out an inspection report when I moved in and they still charged me for things I put on that list that were there when I moved in. Horrible company and the main boss is extremely rude. I regret ever renting from this company. read more

Worst rental company ever, avoid them at all costs. We did our exit inspection with them and they told us that the house was clean and would need no further cleaning. They then went on to say that they say no reason that we shouldn't get our full deposit back as long as all of our utilities bills were paid, which they were. Upon receiving my deposit back I was shocked to see only half of the deposit. The part that was the worst was the fact that they billed us over $300 for "cleaning". The cleaning invoice looked as though it had been made up in the back room of their office. In addition the lack of a professional look they claimed to have scrubbed crayon off the walls among other things. Considering there were never any children living in the house I highly doubt anybody decided to color on the walls and I did not see any crayon when I was cleaning the whole house including all of the baseboards. The house was cleaner after I moved out than it was when I moved in. During the check out inspection the owner to us to "trust her", if she tells you this you cannot believe her. If you do trust her word she will end up screwing you over... read more