I must say that it's difficult to find good customer service in Belgium, but then you get to this customer service oasis called ASAdventure.
Despite not having a lot of variety in what they offer, it's still enough for most people even for the quite advanced hikers/outdoor people.
But where they really do excel is on their customer service as I've said before. They are knowledgeable and when they don't know it they will let you know, or they will simply try to find the information somewhere. And this always being nice and professional, which is something I'm not used to around here.
I can't recommend them enough here in Ghent as I'm still yet to find someone there who's not helpful and extremely polite.
The only thing I have to complain about is regarding their general policies regarding loyal customers. Still this is a complaint regarding ASAdventure in general and not in particular to this store. I've bought a lot of things so far, and the reward was quite low. I would expect at least 5% rewards on what I bought, but the amount was way lower than that. read more