After Covid forced me to change plans, RATB agreed to schedule me for this past Friday. I arrived exhausted & Hungry & Greeted by Zoe - only when I said my name she said sorry you don't have a reservation? I did, but Zoe/Olivia did not finish my reservation like they should have. Zoe asked via email & I answered yes Via the same email to the accommodation, only (new girl) Olivia messed up by answering me and never actually made/completed the reservation! So Zoe said let me see what we can fix...after trying an owner who never answered because he was in another country - they finally decided to give us a room - *I will NEVER again stay anywhere that you can't get someone to answer a phone - ever - just an answering machine no matter how many times I called! I should never have trusted them via emails - and never will again!!!
SHOCKING! Zoe's response was people make mistakes...true...but this mistake - having 2 people take the day off from work and drive 65 miles only be told sorry - we are overbooked - because someone forgot to make the promised reservation? Olivia/zoe should know this - There is only one chance to make a first impression!!
Should I feel greatful they gave me a room after such an upsetting situation.. (not the one promised), maybe OR maybe not! - the room Zoe gave me was dirty, stains everywhere, the room had a terrible smell - my opinion is that it must have been from the dog next door or someone using the bathroom In the next room, (paper thin walls). With no where else to go for the night, this is what we accepted. Bad smell - now I know why there was a diffuser in the room when we walked in.
awkward layout - to get to the sink you have to keep bumping into the vanity & garbage can in front of it...
Also, the room is not safe in my opinion - No double lock or safety chains on doors and as I opened the door to the shower - I noticed another door to the outside on the other side of the shower!!! ????? Also, for no reason at all - we had just checked into the room she finally gave us, (after Zoe & the other reservations person couldn't get the key to work)...we had finally settled down & were "busy" - for no reason at all a staff member knocked on our door!!??? Anyone could have walked in on us!!!??? After I pulled myself together to answer - they had already walked away!!???
Never again. This was a tough learning experience- don't trust emails, don't trust that the room will be clean and look like pictures online, don't be so sure that just because they brand the room stay as luxury - doesn't mean it will be...Horrible. read more