Disappointing & Unprofessional Experience…read more Brian's Taxi Service came highly recommended, and after reviewing the positive reviews, I felt comfortable hiring the company to provide transportation for my clients during their trip to Harrisburg and Lancaster, PA. Unfortunately, their experience did not meet expectations. Transportation was arranged and paid in full in advance, yet my clients had to remind the driver about their scheduled pickup. They ultimately arrived approximately 35 minutes late for their scheduled show in Lancaster, causing them to miss part of an experience they had already paid for. My clients also reported that there was poor communication, no assistance with their luggage, and a lack of the professional presentation and welcoming customer service they expected from a transportation company advertising reliable, safe, professional service. As a travel advisor, I take the vendors I recommend very seriously because their service reflects on my business as well. I had hoped to establish a relationship with Brian's Taxi Service and potentially refer additional clients and fellow travel professionals who frequently send travelers to Sight & Sound. Based on this experience, however, I cannot confidently recommend the service at this time. I hope this feedback is taken constructively and results in improvements in punctuality, communication, professionalism, and customer service for future passengers.

This one man show charged me close to nine dollars a mile. The car was rattling and shaking. The…read morebrakes were done He told me that he needed new brakes, new rotors, and the whole lines to be bled that it was in really bad shape. I've never been scared to be in a car in my entire 52 years of living. On top of that, as a female, he told me and all sorts of disgusting verbiage that he could take care of me sexually. Then started talking about how I would be really good in bed. He looked at me about a dozen times like I was a piece of meat. He was in the front driver seat and I was in the back passenger seat. When he really wanted to get his point across, he would turn his head all the way around face me and then look me up and down like I was his prey. I was not safe at all, I was scared and felt that I had to fake kindness towards him. Otherwise, it could be bad . All of that and $219.18 charged to my PayPal debit card. Also, directly after that, my card was getting all sorts of strange charges. Brian is a scammer. He's a thief and I would not want any female alone with him. I don't even know how he has a business unless there's other services he provides that are not legal, which is highly likely. When I asked him for a credit after I was safely away from him. Average rate per hour is 2-3 dollars, especially in PA. The minimum wage is $7.25 an hour and he paid himself $200 plus tax which PA does not even have. $$$220 for less than a half hour in a vehicle unfit for driving and a sexual predator I'm currently hiking the Appalachian Trail. Directly after he charged me $220 all sorts of charges started hitting my card. It is the one way I pay for things safely and money is added to my account when needed. Since all that happened, they had to shut down the card so I was not able to Resupply with food or fuel to cook. I will not get a new card for probably about five or six days. What I'm going to do in the meantime, I have no clue, but I would appreciate people reading this and taking it to heart because what he did is wrong and I don't want anybody else to have to deal with that. The vehicle on his site is not the vehicle he has currently he has a smaller SUV. It is dark just like the one in the picture, When I questioned the charge via text when I was safe, he said that he had to charge me that much because he knew nobody else would bring me to the train station. That statement was false. I had plenty of ways to get there. I was just looking for the best cost savings as I had just been charged $50 for a 15 mile ride and thought that was a lot.

If I could give this supposed company no stars I would. I used them in 2018 when doing a lot of…read moretraveling for work at first it was okay and reliable, although I never believed the car quality/type they advertised to be correct. They were never the newest cars advertised, but they were clean, correct, and on time with respectable drivers. John then sold me an unlimited package for the year for as many trips as I and immediate family members needed to and from the airport, and of course I would need to pay up front. I was traveling at least every other weekend so the option seemed very appropriate to me considering the cost of one ride. The first few rides worked out great and then it started going south. I got picked up one day by a driver with a beat up, dirty clunker that talked a lot of smack about John and the company, and he also had his elderly lady friend in the passenger seat. If it wasn't for fear of being late for my flight i needed to take for my job, I would have told him to get bent and found another ride. I reported it to John and never saw him again. Next I started getting picked up by another guy he subcontracted out. This guy nearly made me late for a flight because he was more worried about his personal phone calls on one occasion. On a second occasion he was so late getting to my house that I left and drove on my own down to BWI and nearly missed my flight again trying to get my car parked. Fast forward to another occasion where I came home on a late flight, landing after midnight, and turn on my phone to a text message that the driver was involved in an accident and hit a deer and John would reimburse me for a taxi for me to come home. I was not happy. No taxis were available and I had to book another car service at 1am and get charged extra fees for getting a driver out of bed. John refused to pay for the ride because it was another car service and not a taxi. The final straw was a ride I had scheduled for my mom and I (remember the immediate family member part). We were flying out together but coming back separately so having the ride package would have worked out. Our driver never showed up and John stopped answering his phone. It cost us extra time, money, and anxiety to remedy due to John. John Arace stopped returning any phone calls or messages. I tried to turn him in and get some of my money back. All I have learned is what a scammer he is. It's a shame so many of us received the same run around story and had our money stolen by this criminal for services he never provided.

John Arace is a Fraud! Do not trust this man. I paid for 2 nights worth of service in advance as…read moreThat was required. They never showed up and make all the excuses in the world as to why they cannot pay up. This man lies all over the place. He tried playing the " I have lost my family, my business, and due to health issues, I cannot even get a new job". This man is in need of a jail cell. Robbing people of their money. do not trust them. He cannot even return a phone call.

I recently went on a bus trip with Wolf bus lines . From start to end Randy the driver and Tammy…read moreare guide did a great job. The coaches were nice and clean . The added DC tour guide made it extra special

I have used Wolf's for two group trips to Civil War battle sites and have found their service to be…read moreexcellent. The drivers were punctual, knowledgeable, safe and responsive to requests. The coaches were comfortable and tidy and both trips went well in large part due to Wolf's efforts. If you are planning transportation you would do well to go with Wolf's.

This company is a subcontractor through CAREY international that we have been using for almost a…read moreyear. Because we can't play a flat rate transfer from Lancaster to PHL airport, we're charged garage to garage time. Last Thanksgiving, it took 6 hours according to the logs, which we had investigated. But extensive traffic was blamed because it was Thanksgiving weekend, and after they drop our passenger at the airport, how are we really going to know? But we got over it and have pretty much been satisfied with the runs we have had since then until last weekend. The driver botched the pickup instructions even though their own company has made that run at least 5 times already and I reused a previous reservation with CAREY to make sure they had the same directions for the pickup. Then on the delivery route the driver deviated from the route to make an unauthorized stop at a convenience store while my passenger was asleep. She woke up and was uncomfortable getting left alone in the car in a gas station parking lot before dawn, not to mention the extra time that took. We've made a formal complain to CAREY and are now waiting to see how they are going to make this right.

This company was contracted for a shuttle service that was used for an event my husband and I…read moreparticipated in. Evelyn Henderson was one the MOST unprofessional business women I have ever encountered. She was extremely rude and condescending towards both my husband and I. It is mind blowing this company is still is business- I would not recommend using this company at ALL - there are better options you can find in Harrisburg.

Would not recommend this business when it comes to your safety with the drivers they have on staff…read more It was very untasteful to witness this vehicle hug the back of another cars bumper at a high rate of speed.. the one to the left of it to be exact. Had there been people in that vehicle they would have all been in danger with that person behind the wheel. Do better, you're literally driving a huge billboard!

On 10/19/2024, we flew from Aruba to Charlotte on American Airlines. Our plane arrived late and we…read moremissed our connection to MDT where we were going to get a ride home with Unique. In Charlotte we messaged Unique, and without missing a beat, Tracy helped us navigate all of the changes. She arranged for a clean comfortable car to meet us for a rescheduled connection in Philadelphia. Seamless. Incredibly kind, professional team. So very thankful for the best possible outcome after a very long day. 10/10 highly recommended.

I got my taxi from the taxi stand at the airport. My taxi was clean, even if the seatbelt was…read moredifficult to reach or engage. The "check engine" light on the dashboard was a concern. The driver was polite though I thought he drove rather fast, even though I was very clear that I had plenty of time. He did have a Square plug-in for his iPhone, so I was able to pay with my credit card.

I'm a former driver. The cab I operated was not in good condition. The engine caught fire when I…read morewas returning from a trip. The owner Lamont is a terrible business man from the start of the company. There are no meters in the vehicles; the mechanics are lazy; and no one of the entire staff cares about the welfare or safety of the driver

Booked our ride from Alexandria cruise port to Giza...very good communication..driver amazing...was…read moreon time..stopped and bought us bottled water and gave us fresh dates as a snack...only miscommunication we had(if you are on a cruise)...that you have to cross the bridge and go outside of the port area to catch your ride...wasn't a big deal..once we figured it out...some locals explained how the system works...was use again.

Excellent service I needed a ride fast.I don't use public…read moretransportation or the free service of Red Rose Van Service because I like to travel in style;that's exactly what this service provides and it a most reasonable prices. That cannot be said about Uber and Lyft( both dangerous rip offs)