I've reached out to these guys twice via their website over the last two weeks. Never heard backread more

I remember growing up seeing many appliance repair stores. Nowadays when something breaks it gets…read morediscarded as appliances are now relatively inexpensive. This is one of the last remaining appliance and light fixtures repair stores still in business. I had a chandelier cleaned and rewired. They did a great job.

Phone number is fixed, so my review has been updated. I did not get to work with this company due…read moreto the phone issue but the owner reached out and fixed the concern.

Tim was responsive and sensitive to my set of circumstances. I have a coin-op washer in a four-plex…read morethat had been repaired by another company three months earlier, but their repair did not hold, and the other company took 8 days to bring the washer back to functional. I called Tim, he made time for me in his schedule, and repaired the washer within an hour, to include a trip to the parts warehouse. Timeliness was critical as I have 4 families that use the washer and Tim really came through.

Our dishwasher quit working in early July. We contacted SOCO Appliance Repair to come out. They…read morecame out about a week later and told us what the problem was. About 3 weeks later, they scheduled a technician to come out. We took work off and they canceled 2 hours before because they did not have the part. We had to reschedule for an evening appointment. At that appointment, we found out they incorrectly diagnosed the problem and had to reorder the part. It was finally fixed 7 weeks after our initial call. Unfortunately, when fixing the problem, the technician, who I found out is the head of the company, damaged our dishwasher. He told us his company could quote us on how much it is to fix it because "these things sometimes happen." They are expecting us to pay for damage they did. After a week of phone calls and emails, we have not heard from them. Our dishwasher looks like the panel was pried off with a screw driver and the control panel looks melted or torn. We spent $585 to have our dishwasher damaged. Our dishwasher was 18 months old at the time. I would never recommend this company to anyone.

Asked for a quote with great detail of project. All they did was start spamming me with a…read morenewsletter with no quote. Re-submitted request for quote with no response. They do not want my business, so as much ax so want to wish them good luck, these businesses need to learn basic business practices, not wasting any more of my time or effort

We sent in a service request for our dishwasher. Jesse came out, asked some questions, and got to…read morework with his diagnosis. He thoroughly explained the issue we were having and how to prevent it in the future. The bill was more than reasonable considering the service (parts in his truck), the time he's spent to fix it, the EDUCATION we received, and the fact that he guarantees his workmanship was within our budget. We cannot tell you enough about the experience but we can say that if you've got a problem Jesse will solve it AND help you to avoid making mistakes that will cost you again! There's no denying we will call and ask for any issue to be resolved with any appliance in the future. Do yourself a favor and call when you're having appliance problems. If he can't fix it AND educate you nobody can!

The fridge had started running again after we unplugged it then plugged it in again the day before…read morehe got here. He ran diagnostics & checked the mothetboard which had been replaced a yr before. cleaned the grates of dust & said if it started to give us more trouble to call him back. He did a good job of explaining known issues with this brand & model it being only 4 yrs old. Ugj! He was prompt, courteous & very knowledgable. I'd recommend him highly.

we had a clog in our dishwasher. Not knowing any appliance repair companies I rely heavily on…read morereviews. I went with Springs Appliance repair because of the good reviews. we called first thing yesterday morning and they were very prompt in calling back. they had a repair person to our house within 2 hours. the service man was very friendly and knowledgeable. he had us back up in running within the hour. i was very satisfied with the price. can't recommend them enough.

We contacted this company for a repair of our 1 year-old GE dishwasher…read more Purchased just last year (2022) from Lowes, it's a basic mid-range dishwasher. The repairman from CS Appliance Repair showed up. Spent about two minutes (not opening any panels looking deep into it whatsoever), declared it beyond his knowledge or understanding to fix and left, saying they would send someone else out. Didn't get a call from them. About five days later they "blessed me" with an email recommending a different company. Not good. Not professional. Apparently not very competent either. Edit: The repairman "Tim" actually called and attempted to blackmail me, stating the real reason he did not repair our machine is that he thought our house was too dirty, and as a "mandatory reporter for DHS" if I did not change my review he would report me to them and they would come and...I dunno what. Our house is lived in, it isn't immaculate, nor is it filthy unsanitary like the homes of hoarders you see on television. Told him to go ahead and report. I'll certainly not be blackmailed into not telling the honest truth, including this bit of shady dealing from him.

Had an emergency dryer repair so we used Service First again. Called on a Saturday and they were at…read moreour door Monday morning. Great communication along the way to let us know of schedule changes and part availability. Locked in as our only repair service in this area since we can depend on them and they do great work.

They are always very responsive. They have high quality customer service and while sometimes I've…read morehad to wait for an open schedule, they were able to get me in when someone else canceled. I will definitely be using them again.

Had a tech show up not approved by our property management company after another company had…read morealready come to take a look at our refrigerator and ordered a part that needed replaced. This tech tells us that something else is wrong and the whole fridge needs to be replaced. We told him that it needs to be run through the property management company first before that's approved and the tech said he'd call them. We talked with our property manager later that day and he never received a call. This morning I get a call from Small Town Appliance saying that they need to talk to us about getting a new fridge. I went back and forth with the guy on the phone saying that it's already been taken care of and we've got it figured out but he kept pushing saying that they're the company the property manager always goes with. This company seems shady and pushy and just looking to make a quick buck. If you're gonna go with them it might be best to get a second opinion before they try and sell you a brand new appliance.

I had Patrick come out and work on my oven. He was always extremely punctual and polite. He also…read morewalked me through what was wrong and why fixed were necessary as well as showing me the damaged parts and how it should look. I will be using them again in the future (really hope my stuff doesn't break but it makes me happy to know these folks are around)

I've been using Darrell's service for years, and have always been pleased. He diagnoses problems…read morequickly, and when he has to order parts and come back, he does so quickly and with consideration for my schedule. I depend a lot on this service, because I'd rather keep my old, better appliances than replace them with new ones that aren't as reliable. He always charges reasonable prices, too. One of my best home suppliers.

Definitely understand what others have said about the owner's lack of customer service prowess…read more Experienced a testy response to a very simple question. Suppose it was at least better to find out in advance...Will be avoiding.