My mom recovered here after her surgery for a broken hip. The nurses and staff were very attentive…read moreand kind. The facility is a bit old and the rooms for two patients are a bit small, but the quality of care is good. And the food is overall tasty and healthy. My mom did well there and left after a few weeks. She had physical therapy and occupational therapy several days per week.

I feel as though I would have gotten much better care in prison. I was here for one full month, and…read moreit was so appalling, the quality of care is non-existent, the language barrier almost sent me to the emergency room because a CNA did not know how to tell the RN that my blood sugar was dropping, by the time the RN actually came to my room, My blood sugar had dropped to 45!! That was not an isolated incident by any means. I was there for serious post-surgical care on a major foot infection, with the doctor's orders to change my dressing twice a day. It was all I could do to get it changed ONCE a day, I reported this directly to the physician her in the facility and he didn't seem to care because nothing changed. I tried explaining to the nurse's that the rest of my life depended on my care at this facility, any faulty care could result in amputation of my leg from the knee down. One day, size 10 rolled around and not one nurse had come to see me all day (with the exception of giving me my meds.) I struggled into the wheelchair, rolled myself to the door of the room, and at the top of my lungs I yelled out "Would someone please come and change my dressing!" Bunch of employees game running, and my dressing was changed immediately. How sad I had to stoop so low to get any medical attention. The staff was neglectful, the RNs were WAY over-worked, and management did not seem to care so long as their protocols were being met. I actually wrote a long complaint letter to the licensing board of the state of California to let them know of how egregious the "care" I received from this facility. DO NOT GO HERE!!

I am truly grateful to the entire team at Belmont Healthcare Center for the care, kindness, and…read moreattention they have given my Nanay (mom). The admissions team has been very helpful and has guided me from the very beginning. I honestly would have been lost without their guidance and support. Whether over the phone or in person, everyone has been welcoming, compassionate, and always willing to listen to my concerns. What I appreciate most is the communication and teamwork among the staff. I recently had a care plan meeting with the whole care team, with Nanay included in the discussion. It gave me so much reassurance knowing that everyone is working together toward the same goal...her recovery, safety, and overall well being. The staff have been patient with her, encouraging her during rehab, and attentive to her daily needs. As a daughter, it means so much to know that when I am not there, she is surrounded by people who are willing to help, and care for her. I also appreciate how approachable and helpful the staff and management have been. They go above and beyond to answer my questions, guide me through her care, and keep me informed. Caring for an elderly parent can be overwhelming, and having a care team you can trust makes such a big difference. Thank you to everyone at Belmont Healthcare Center for everything you do, not only for my Nanay but for all the residents and their families. We truly appreciate you all. Happy Anniversary! Wishing you continued success and many more years of doing such a wonderful job!

Excellent staff. The kitchen welcomes suggestions. For example, I asked for extra salt and pepper,…read moreand they included it with my meals going forward. If you don't like what is on the menu today, you can ask for a substitute. There are RNs and CNAs 24 x 7. There are two, sunny patios. So you don't need to hang out in your room. They have a large staff of physical therapists and occupational therapists, so every patient can receive therapy every day. As is usually the case, half the staff are Filipinos, but there are also staff from Indonesia, Nigeria, Mexico, Malta, Fiji, Lithuania, China and the Caribbean. One individual was even born in California!

I got superb help from this company after emergency head/brain surgery. My two PTs, Joan and Guy…read morewere excellent, not only in their Physical Therapy skills, but in their understanding of illness and recovery patterns and strategies for getting healthy in body and mind. I felt that I got a very tailored and efficient set of exercises, not a laundry list. The office staff was uniformly caring, responsive and also expereinced. They helped me get the home services I needed.

I am very impressed with the care we got for my Mother. The efficiency and quality of care was…read moreexcellent, the Occupational Therapist Paula and Physical Therapist Guy were both amazing people. Guy has decades of experience and he got my Mother standing up on her own again,truly amazing .Anyone would be fortunate to get these people to help them.Also, Chris is a very compassionate person, who is the coordinator, he explains the process so it can be understood by the average person. The Nurses that came to the home were very professional as well.

My mom has been at Mills Estate for a while now and I am quite happy with the facility, services…read moreand people providing assisted living to her. The staff is supportive, aware of whatever medical issues she may be dealing with at any given moment and timely with attentive to her needs as they arise. Very satisfied overall.

The quality of care is excellent! Everything about Mills Estate completely exceeded expectations…read more Ami and her staff were kind, welcoming, efficient- everything you'd want for your parent or family member.

Our Mom moved into the Sunrise of San Mateo Memory Care program after living in an assisted living…read moreapartment in another facility, She had vascular dementia and her disease had progressed to the point where she needed more care. we have been very pleased with the level of care provided for her. her caregivers were attentive and compassionate. The Memory Care is a lockdown floor so it is safe but she enjoyed outside visits with us, coffee downstairs and regular hair appointments in the facility. we were thankful and pleased with the care she received. it wasn't cheap, but we appreciated her care very much.

Sunrise San Mateo is a beautiful, cheerful home for my 91 year old mother-in-law. The activities…read moredirector, Sanjay takes her to central park every day, pushing her wheelchair. She loves the activities, especially nerf volleyball (who knew?) ! The care manager, Joanne, is incredible -remembering so many of the details that make up a new life there in her new community. Dania, is a wonderful, caring nurse and she helped us find a doctor who comes to the facility to visit her, rather than having to drag her out to doctor's appointments. She gets her hair and nails done there weekly and goes on outings to a different restaurant every week as well as site seeing trips in the van to the coast. All this even though she's in a wheelchair! Last but certainly not least is the wonderful Theresa greeting you as you enter and helping with so many things, she knows all! We are so relieved that she is safe and happy!

My experience here has truly changed my life. From the moment I arrived, I felt welcomed,…read moresupported, and treated with kindness and respect. The staff genuinely care about every person's recovery and go above and beyond to make sure you feel safe, heard, and encouraged throughout the process. The therapists, counselors, and medical team are knowledgeable, compassionate, and always willing to help. They created an environment where I could focus on healing, learn healthy coping skills, and build a strong foundation for my recovery. The program gave me the tools and confidence I needed to move forward and believe in myself again. Recovery isn't easy, but having a team that truly believes in you makes all the difference. I highly recommend this rehab to anyone who is struggling with addiction or looking for a fresh start. If you're willing to put in the work, you'll find the support, guidance, and care you need here. Coming here was one of the best decisions I've ever made, and I'll always be grateful for the people who helped me along the way.

Three weeks ago I have had a five hour operation to replace my hip. After being discharged from the…read morehospital, I came to postacute in Burlingame what a disaster. I cannot tell you the inconsistency here. I don't receive medication on time. They don't answer their calls. They let you urinate your pants and outcome. change you until they will feel like it you know they have a duty today and they're not keeping this and they don't keeping their integrity and it really bothered an adult mom with three adult children and you know this is just not appropriate behaving this way treating people this way please post my name is prudence Reis

The staff are very hardworking and courteous here . I came to take a friend out and help out .read more

Highly recommend. My Dad has stayed there multiple times and experienced great service from their…read morephysical therapist Erick. Also, shout out to Rosa who is incredibly caring. Having been at a high end skilled nursing facility by Stanford I can say if your loved one needs PT this place offers the best. They well prepared my Dad ,Fred for his return home. The staff followed up with me after he was released to ensure he was getting the proper home care. Thanks Team Carlmont Gardens

The patients seem nice and the place is clean. Theres some nice nurses here. A couple not so…read morefriendly but its way better then where my uncle is. The patients actually seem to make the place fun.

For this to be a state regulated skilled nursing facility that is FOR PROFIT, it is super run down…read more Upon entering the facility and at the nursing stations are much nicer than the rooms they house the residents paying nearly 6k a month. There are holes in the walls and floors, windows are NOT dual pane, the electrical set up is a mess, they have the outlets on opposite sides of the room, so cords are all over the ground. The staff seems overworked or just lazy, I'm not sure which... maybe both. Call lights go unanswered for hours. My Dad is a 2x stroke, 1x heart attack patient that needs to be checked on regularly but every time he calls no one comes for a good bit of time. They don't care if you stare at the wall all day because no one wants to turn the tv on. Even though they know my Dad is completely disabled and can not do anything himself. I think they like it that way because they can tend to him as they want, and not when he needs them. I will post pics soon

Avoid bringing your love ones at all cost! Unfortunately, I didn't read reviews before bringing my…read morebrother to this facility for long-term care. The place is chaotic and the staff let the call bell ring seems for hours. No one answers the phone at the nurse's station when I try to call. Patient's roam around the hallway un-supervised and there is constant noise from people's rooms, that my brother cannot get proper sleep/rest.

Place is a joke...nobody knows what they are doing...patients roam into other patients rooms…read moreuninvited, my mother's belonging were stolen 2 phones her clothes blanket place is a diaster.. the moment your placed there they put you into a diaper and let patients sit in their own waste for hours on end...the nurses are the rejects from other facility's. The worse place ever...

My wife spent the last year of her life living at this modern, super clean, purpose built…read morecommunity. This is the main one of several managed personally by Maria Freitas. She has over 40 years providing care for the elderly. Her compassion and that of her staff was welcome after the shifting care my wife received at several other local facilities. Each of the 10 residents authorized for this facility receives personalized care emphasizing the residents needs over all else.