Adriana Covarrubias is hands down the best insurance agent I've ever worked with. She's truly for…read morethe people--patient, knowledgeable, and always willing to go the extra mile to make sure you understand your options and get the best coverage for your needs. What really stands out is how much she cares. You're not just another policy to her--she treats you like family and looks out for your best interest, not just the bottom line. If you're looking for an insurance agency that's honest, reliable, and genuinely dedicated to helping their clients, Adriana Covarrubias Insurance Agency is the one to call. You won't regret it!

Recently I had the wonderful opportunity to work with Adrianna Covarrubias, from Covarrubias…read moreInsurance Agency, in reviewing my personal insurance needs. A great experience!! Not only did she save me money but, in some instances, she saved me money and got me better insurance. I am so appreciative of the work that she did. My insurance needs ranged from personal automotive, residence and income property. I urge anyone that is looking to save money and possibly even improve their insurance coverage, to give Mrs. Covarrubias the opportunity to review your insurance needs.

Don't expect to ever talk to John. But you'll be sent to one of 15 other newbie agents who don't…read moreknow anything about insurance. None of them are friendly or helpful. They dropped me last month since I'm in a semi-fire zone(Glassell Park?) and didn't fight very hard to keep my business. Just said we're sending you to Foremost and your premium is now 3x what it was. Anyway, glad this all happened because I found a great agent with Bamboo insurance and the customer service is A+.

I left a message here almost 3 weeks ago and never received a call back. I reached out to at least…read more 5 other insurance companies and every business called me back except this office. I left a voicemail at this office based on their reviews but no response.

Great service. Fast response and always eager to help. Melissa, Fernanda are awesome to work with…read more Fernanda explain my options and did go over scenarios that was very helpful to make some decisions.. Over 20 years doing business with this office. 45 years with state farm insurance. Highly recommended...

I have been witth State Farm for over 15 years with 10 plus policies insuring my auto's home,…read morebusiness and life. I have been extremely fortunate to be working with an Melissa. She is an absolute gem to work with and has gone above and beyond to handle all of my concerns. The entire office is trained to provide exceptional service. I am one of those fortune clients assigned to Melissa to for my policies. Thank you Mel for always treating me like family. I highly recommend Melissa if you need guideance with your isnurance needs.

Eric Martinez has been my agent for almost 10 years now. All of the ladies in the office are very…read morehelpful, friendly and knowledgeable. I have multiple policies and am happy with all of them. I have recommended this office to friends and family who are all happy as well.

The claim process was easy and my car was repair ahead of schedule. Also had no issues with the…read morecar rental that was covered by my policy. Thank you State Farm.

Wendy was so amazing and helpful !!! I highly recommend this company and Wendy ! She goes over and…read morebeyond

(Note: This review is specifically for the Freeway Insurance location in Azusa, CA 91791)…read more"I am posting this here to ensure it reaches regional management, as my attempts to resolve this at the local branch have been ignored. I initially had a good experience at this location, but the service quality has declined significantly, and the office now operates with the same lack of accountability found in any poor customer service environment. Following a vehicle accident, I requested a policy cancellation from my agent, Steve. He explicitly promised to handle it and get back to me, but instead, he completely ghosted me. His failure to act in a timely manner resulted in me being charged for weeks for an insurance policy on a vehicle I could no longer use, causing me significant financial strain. I attempted to reach management at this specific location to rectify the situation, but those efforts were fruitless. I was only able to get the issue resolved after being connected to a different agent, Luis Alfonso de Santiago, who handled the task flawlessly and immediately. While I appreciate Luis's professionalism, the lack of accountability from the rest of the team and management in Azusa is unacceptable. I am actively escalating this to higher-ups and will continue to do so until this matter--including the financial impact of Steve's negligence--is fully addressed.

The team is amazing! Both Carrie and Gina helped me navigate renewing my policy. It's not…read morecomplicated, I just needed extra help. Haha! So grateful to have the Kessler Alair Insurance team on my side.

Since the start, I am extremely pleased with such great customer service from this team! Very…read moreattentive staff . I will shout out Gina, she's a pleasure to work with and always makes sure I understand. I appreciate your team !

You cannot miss with Nona Tirre. Nona is a high energy and gracious professional insurance agent…read more She really cares about her clients and is oriented toward individualized customer service. Nona throws herself into anything she does, and that will include helping you with your needs if you chose to work with her. She has been honest, caring and skillful in helping us. When you need her comforting help, you will be glad you chose Nona.

Nona Tirre and her team are simply amazing. My entire family are very happy with this State Farm…read moreoffice. They truly care and have the best customer service ever. Lily is also amazing. They go above & beyond. We highly recommend Nona & her incredible team.

I am so impressed at the induvial quality & care that agent Whitney Pool gave me. I am so sad when…read moreit comes to understand all the in's and Out 's of my personal auto insurance, However, Whitney went way out of her way to explain the hidden details of California law . She really made me feel like I was very wanted & that she WANTED to listen to me and explain- Trust me I am so much more than just pleased, I am amazed at her true wisdom and willingness to spend over 45 min with me! My Name is Marcus and I approve this message!!!

communication is lacking 7 years of bills paid each month…read moreit seems like they just sit back and count the money. I'm very disappointed in them. I'll never use Allstate again.

Thank you Gabby for assisting me in getting life insurance in place. Gabby you were never…read moreaggressive or pushy, super knowledgeable, friendly and throughly explained my options. I would highly recommend Gabby for any insurance policy needs. Very easy process and she came to me making it convenient and effortless. Thank you again Gabby, you're appreciated!

Ms. Gabriela Portugal and her Assistant Ms. Joyce Morris have consistently been giving me excellent…read morecustomer service. They are prompt in responding to any of my queries, conscientious and caring in trying to resolve my issues. I feel like I am in good hands with Ms. Portugal and Ms. Morris. Highly recommend!

Assistant Fernanda G was very helpful with processing my payment and answering every question I had…read morethank you !

Fernanda was very helpful great service especially helping me with any troubles I had!!!read more