On September 13th, 2026, at around 8:00 PM I picked up food for my wife and I from Panera Bread. I…read morewas in an area which I was not familiar of and typed my home address in on my phone that was mounted to the dash. As I was making a u-turn in my vehicle I accidentally struck a parked vehicle in the parking lot of the business and hit my head extremely hard and had a concussion as result of fhat. I had no idea where I was and was left in a stage of confusion. I waited for 20 mins and left my information on the other vehicle in the form of a business card from my employer. I waited for a long time and no one came out for me to explain what happened but then they finally came out and we exchanged insurance cards. It just so happened that the woman's car I hit had ordered food from DoorDash and she saw fhe food In my car that I previously had picked up and accused me of being her DoorDash driver that was supposed to bring her the food she ordered. I explained many times to the lady that I do not work for DoorDash but she did not believe me as she also ordered Panera Bread. I barely did any damage to her car and my cars front end was destroyed as well as both of the wheels on the passenger side being cracked. The next day I filed fhe claim with GoAuto and was assigned an adjuster (Oswald Hampton) which was extremely rude from the start. I told him that the woman thought I was doordashing (which I have never done in my life) and fhe "adjuster" did not even want me (the insured) to tell my side of the story and based everything on hearsay which is what the lady told him. He then proceeded to instantly deny coverage for my claim on my Infiniti M37 even though I had FULL COVERAGE. His basis of denying coverage on the claim is that i was using the vehicle as a commercial vehicle. I have since received proof from DoorDash's Insurance division that shows proof that I have a doordash account but have made 0 DELIVIERIES. I've sent him all of fhis but he continues to ignore me.

GoAuto is easily the worst insurance company I have ever had the displeasure of dealing with. In…read moreFebruary 2026, I was hit at a stop sign by one of their policyholders. He admitted to the police that he was at fault and was ticketed for failure to maintain his lane, yet it still took me over a month to reach anyone at GoAuto. My car had around $20,000 in damage, but they refused to cover the full amount and offered only $7,000. I kept calling because that was nowhere near enough to repair the damage, and believe it or not, the adjuster blocked my number. The only time they answered was to yell at me and tell me to stop calling. I finally got a response after filing a complaint with the Department of Insurance, so I strongly recommend doing that immediately if you are having problems with GoAuto. I only received payment after getting my own insurance company involved. In total, it took six months to resolve an accident their policyholder clearly caused. Their communication and customer service were completely unacceptable. Avoid GoAuto unless you want the person you hit to spend months chasing payment and potentially have to sue you just to get their car repaired.

On 07/27/2023 I called this establishment for a quote on insurance. This lady was very rude and…read moreunprofessional with children in the background and the tv or radio blaring,she was very short with her words, cutting me of while I'm speaking...not my expectations of being business oriented at all. in my brief experience with this establishment Esmeralda is a horrible place to call a business and to do business with. She gave me a quote of $375 without my drivers license number for my driving record nor VIN number to know what type of vehicle is needing to be insured. As I begin to inquire about renters insurance she became more unprofessional displaying a very bad attitude stating "Honestly if you have so many questions you obviously don't trust our service so you can go somewhere else" Esmeralda, I am a very intelligent professional individual who comes prepared with many questions when it comes to my benefits and finances. The first impression is EVERYTHING for all people places and things. If you're not open to making your customers and potential customers comfortable with what you're selling,then maybe you're in the wrong business and your business will NEVER be bigger than what it is. Questions are asked so people can have a better understanding of things that are beneficial for them and they're everyday life. Your community may think that this behavior is professional and acceptable but there is a way I as a human being and a paying customer prefers to be talked to and treated. I'll never beg a business for their service. Clearly I'll continue to pay and recommend STATE-FARMS based on their customer service alone. I will definitely share this experience with everyone and wouldn't recommend you AT ALL.

Switched and saved with Guardian Insurance and Investments. I would definitely recommend this…read moreplace. Quick responses and great coverage. 10/10!

From the owner: Neighbors Insurance Agency, based in Tyler, Texas, offers a full suite of insurance solutions…read moredesigned to protect individuals, families, and businesses across East Texas. Specializing in home, auto, commercial, and life insurance, we ensure clients receive coverage tailored to their unique needs and budgets. Our home insurance policies safeguard your property and belongings against fire, theft, and natural disasters, so you can feel secure. Auto insurance options provide comprehensive protection with liability, collision, and more, plus coverage for motorcycles, RVs, and boats to fit any lifestyle. For business owners, our commercial insurance solutions cover general liability, property, and workers' compensation, helping protect your assets, employees, and operations. Our life insurance plans, including term and whole life, help ensure your family’s financial future is secure. As an independent agency, we partner with leading carriers to offer high-quality coverage at competitive rates. Neighbors Insurance Agency proudly serves Tyler and East Texas with a commitment to excellent service and local expertise. Contact us to find the perfect coverage.

The person l spoke with was very knowledgeable and gave me information l was glad to receive. Thank…read moreyou for your help!

As a Mortgage Lender in the East TX area I could not have asked for a better referral partner than…read moreCollin Phaup and his team at the Phaup Agency! Collin, Jess, & Sebastian go above and beyond not only for us but for each and every one of our clients! They are the best in service and premium! There is no other agency that compares to these guys!!

Not only did they save us hundreds per year on our auto and home owners insurance but they are very…read morekind individuals who actually care about your life and wellbeing! I'd recommend them and do recommend them to all my friends and family and to you for all your insurance needs!!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've lived in East Texas my entire life. Through the years, I've come to know many local families and developed many relationships. This local connection has helped me better understand the needs of Allstate customers, especially when it comes to their financial needs. From retirement accounts to college savings I'm available to help customers with a variety of financial solutions

Brad has been wonderful in explaining insurance coverages and finding the best possible policy for…read moreme and my family. He is vey knowledgeable and I am the kind of person who has lots of questions! He dove right in with me and was very patient and well educated. If you want an extremely knowledgeable representative who cares about you and your needs, then I can highly recommend Brad with no hesitation!

From the owner: We represent some of the largest and most secure insurance companies, allowing you to get the best…read morecoverage for your home and auto.

What can I say about this office? The staff is amazing and welcoming. I can't think of a time that…read moreI have been treated better than when I come into this office. They truly are there for you at your time of need. They go above and beyond any expectation you have when you walk through the door. From the front desk to John, every person that works in the office will do all they can to help you. Everyone is all saying about how insurance is impersonal and they don't treat you right, well in John's office they see you, not just a monthly payment. If you wish to be treated like family, then this is the place for you.

Ashley was very knowledgable helping understand my life policy and helpful setting up State Farm appread more