I have been with this agency for close to 10 years and have known of them for close to 20 years…read more These are the people you want in your corner when you need your insurance to come save the day. Local honest good people. Farmers is Great as well. Since I have been a customer here I have had several needs come up. From having my cars towed to a shop, windshield replacements, hail damage to my roof and water damage in my house. Always shocked by the ease at which they just handle it. Never met a shady adjuster from Farmers. Once when it iced over I slid into another car at about 2 mph. I gave the guy and my info and told him to call Ross Gray. He was so impressed he later called to thank me because they had taken care of everything he needed without question. If you wonder where the locals go for insurance. This is it and it's for good reasons.

I called Gray Insurance Agency late in the afternoon with an urgent request to get a business…read moreliability certificate BY THE END OF THE DAY. I spoke with James Harkins on the phone and he went out of his way to put a quick quote together for me. I really appreciate people that understand urgency and act accordingly. The quote he put together was well thought out and priced extremely well.

Stay away from Farmers!!! The advertise they have seen and covered it, but what their slogan…read moreshould be is we have seen, tried to get out of paying the claim. I moved my girlfriends car and dinged the door while doing so. I was driving so I contacted Farmers to file a claim. The guy almost immediately said my insurance would be secondary and they would not be paying the claim, they then contacted my girlfriends insurance and tried to get them to pay for it. Horrible customer experience and I immediately canceled my insurance with farmers and I will never do business with them again! Stay clear if you want to be protected! I paid for this out of my own pocket.

I contacted Farmer's Insurance because I was looking to get a better price on insurance than State…read moreFarm gave me. I got a call back from Ren, he was very knowledgeable and was able to save me money. I have recommended Ren Hayes Agency to my friends family and will continue to do so !

I have Progressive Auto Insurance with full coverage for my new vehicle which is a 2025 Volkswagen…read moreTaos SE that I purchased in February of 2026 from the local Volkswagen dealership. My car has less than 5000 miles on it. Recently I was in a pretty major accident where I was T-bone by a large truck. Progressive refuses to total out my car even though right now they're at around $12,000 and it could still keep going up, but they insist on trying one part at a time and seeing how that goes, and then when it doesn't go good, they add one more part and see how that goes, and if it doesn't go good, etc., etc. etc. Also they told me that they're going to use recycled parts (some from cars that have been in accidents and could be from older years vehicles that had the same part) and aftermarket (not Volkswagen parts) on my new car because they're allowed to do that if it isn't a new car of the same year of the accident date. Even though my car is new, I purchased it from the local Volkswagen dealership in February of 2026. My car is a 2025 (two months away from being purchased in 2025. This is my insurance company that's doing this to me. I am disabled and they're causing me so much stress and aggravation that I'm not eating right and I'm not sleeping right. I've been paying for a rental car for three weeks now and I don't know how much longer I'm going to be able to afford to pay for it. I might have to just not have a car for a while. which is difficult. Also, for the first week of the claim the representative handling the claim said that his system was down so he wasn't able to do anything. And recently I just found out that they were siding with the truck owner because there's a witness apparently that no one ever contacted and because they don't even have his phone number. This whole situation is horrible, and I will never recommend Progressive Insurance to anyone! Insurance is supposed to give you peace of mind that you're covered if anything like an accident happens, but instead all they've given me is stress and aggravation and big bills because besides paying for the rental car which is gonna probably cost me $1500-$2000 I also am gonna have to pay the difference between recycled parts and brand new OEM parts which will be another $1500-$2000. When they could've just put my car down as a total loss, which most insurance companies would have done with the extent of the damage. If you were thinking about getting Auto Insurance with Progressive Do Not! This company is awful.

Call 512-588-1444 and ask for Jeff Progressive agent/broker. He is honest, professional, and…read moreknowledgeable. He lowered my home and auto policies by $4500+ per year. I'd only talk to Jeff directly.

Would give them zero stars if that was an option. The worse insurance experience I have ever had…read more We had a hot water line in the kitchen that had a nail shot through it during construction. The mail eventually rusted through after a few years and began to spray a small stream of water behind the wall. It was behind kitchen cabinets and took a while for us to discover it. When we saw the cabinet back showing signs of damp wood we called a plumber. He came out and fixed the pipe and called another company to do the remodel and replace the wet cabinets and walk. Alstate homeowners insurance would not cover any of this. Both the plumbing company and the construction repair company were surprised that this was not a covered claim. We called the dispute resolution number with Alstate and they still denied the claim saying this was preventive??? Said it was negligence on our part. I guess we were supposed to see through the wall? Everyone we delt with at Alstate was rude and treated us as if we were not important as customers. We will never have Alstate home owners or car insurance again.

I forgot to write a review on working here a long time ago and someone just reminded me…read more Do not work here! They acted warm and welcoming at first and then the truth came out. Selena, who is one of the "managers" told me to my face that she wasn't going to train me because the other manager Hector made more money than her and Paul the owner wouldn't give her a raise. She also told me that she didn't know why he hired me because they couldn't afford to pay another employee. She was constantly canceling our training sessions to go run her personal errands and if she did show up, she would just gossip about other employees, Paul and his wife's personal problems, while texting and goofing off on her phone. Then Paul had me come down to work by Hector and he wouldn't train me either. He would eat and watch Netflix all day. Paul asked to have a a meeting with all of us and he decided he wasn't going to show up. I found out that both of them threw me under the bus to Paul as if I wasn't doing my part. I also found out after the fact that they said they were paying a girl named Sherline towards the end of my time there to train me and she wasn't training me either. She was just raking in that extra money. I was passed around the office like the not it game. I was literally trying to learn their system and the little quirks here and there on how they wanted everything notated, on my own. Paul wouldn't listen to me, it was easier to go off on me on the phone instead of figuring out why they have such a high turn over rate. I had also informed him that I was on the spectrum and he became angry on the phone demanding to know why I didn't tell him in our interview. It was very invasive and rude the way he handled that information. I also let him know that his managers knew. The impression he left was that I was the outsider. How dare I shed light on the way they were running things. I was also told regularly by Selena that they never know if we'll be paid monthly due to Paul having to pull out loans in order to pay us. Paul was very pushy and would dominate the conversation when I was honest with him about his staff. I took a chance on them, because they acted like they were rescuing me from another branch that was doing fraudulent things and refusing to pay. Don't fall for the family vibe they try to give off in the beginning. Everyone was extremely toxic except for one guy,I believe his name was Joey. All in all they did their best to squeeze me out and it worked. Don't say that I didn't warn you.

Lynn Osler and her staff wrote the book on customer service…read more I don't use "no service" cheap providers because my grandfather taught me you get what you pay for. But in the case of Lynn Osler, I get what I believe is more than I pay for. From regular reviews of my insurance needs to concierge service on those occasions when a claim is necessary, Lynn and her team make me feel well taken care of. I originally started with state farm decades ago with a different agent close to where ai lived. He kept burning through staff and I always felt as though I was helping to train his new people. When I learned Lynn was not only my neighbor, but with State Farm too, I moved all my policies to her office immediately. I never had an insurance worry again. She does the worrying for me and my family. You can tell by my review profile that I'm not the axe-to-grind entitled Yelper specializing in one-star reviews. My reason to yelp is to recognize outstanding businesses and let people know about them. Lynn's team IS outstanding. So, if you want to save a dollar or two, or need an animal mascot on your commercials, call the other guys. However, if you want a full service insurance rep that cares about more than writing a policy, and actually cares about your needs, call Lynn. You will be glad you did.

I was a client of Lynn Osler for ~5 years before recently leaving Texas. Apartment coverage, home…read morecoverage, auto, umbrella liability, etc. - lot's of changes throughout. The people in her office were always very accessible and responsive - even when I was leaving them! I highly recommend working with this office if you can.

I've been a loyal customer of State Farm for many years now but will be leaving. They will not give…read moreme nearly enough for my totaled vehicle to go out and buy the same one (in other words they refuse to make me whole). Hours on hold, agents never returning calls or emails! I'm done.

I've had the pleasure to work with Marijane's team over the phone and had a wonderful experience. I…read moream a local austinite and it was very important for me to find a local agent, that I could speak with and resolve my current insurance issues. I had such a horrible experience with Farmers insurance (after being a member since 2008) and I'm beyond happy to be making the change over to State Farm! I felt a sincere connection over the phone - all of my questions were answered (even if they were silly to me, they did not make me feel that way) and all of my needs were met. It felt great to know that I can speak with an actual person on the phone versus a customer service line where I'm transferred or put in a queue to be called back, before I can speak with an agent. Being able to have quick contact with someone over the phone, is important. If you are looking for auto, home or life insurance, State Farm is the way to go :) Thank you again for all your help!

Out of the blue I received a letter in the mail telling me that my home insurance was going to be…read morecancelled with no reason given. I called the agents office multiple times and could never get through to anyone. After emailing, the agent finally reached out to me via text confirming my phone number. He stated that someone would be calling me about the issue. However I never received a call. The following day, I reached out to the agent again via text and email and never received a follow up. I'm still waiting. In the meantime, I'm going to start looking for another real estate company for all of my policies.

Word of Caution - Avoid Allstate, you are not in good hands…read more TLDR: Biscoe Insurance finally returned my call after posting my initial reviews during the process and said "We don't know if we can change anything since we don't write the claims, but we will try". I then never heard back from them... Full Post: We had that hailstorm back in September, which damaged my roof with wind, knocked down a major tree, cracked a concrete slab I had in half, and even destroyed my fence. I filed a claim, and they sent out an inspector who showed up at sunrise, took photos, and left. I was declined because my roof was "new" and "had no damage". I called Allstate and got on my roof. After a brief talk, the adjuster said, "Well, I just haven't looked at the photos that closely, but the roof seems old and it's probably wear and tear. They said that we could send someone else to reinspect the house, and we'll give it another look, and that this person could even write the claim on site. After this call, I didn't hear anything for over a week, then I received a letter in the mail saying that I was declined. Furthermore, they included an estimate of the damage that occurred around the property, and it totaled under $1,000, including a massive downed tree that they said cost $194 to cut up and dispose of. When I called them back, they said that they had had a meeting with their managers and decided to decline me without a second look. I sent in the photos taken by not only my roofer but also the public adjuster, which circled and detailed hail and wind damage. This phone call led to another come-to-Jesus moment on my roof again, and they then agreed to send out a second inspector. The second inspector was supposed to come out and do an inspection with a local public adjuster I had met with and my roofing contractor. However, the second inspector showed up four hours early and did the inspection with no one else. Allstate received this second inspection and denied my claim again. We are now 3-4 months from when the storm came through, and Allstate is saying that the damage we are seeing is now just wear and tear... when before they said there was no damage because my roof was "new". They lied to me, sent unrealistic estimates of damages, and were impossible to get in touch within a timely manner. The local Allstate company never wanted to answer the phone or respond with updates on my claim. I was completely alone in my process against the local and national Allstate branches. They refused to quote damages at market rates, and I had to pay out of pocket for the repairs and then submit the receipts. I had a concrete pad that I was about to build on. It was cracked in half from the tree falling. They declined to repair the slab damage because the "structure" didn't have walls yet. They are declining all claims because we have had a string of major storms come through. When presented with photos from someone outside their "inspectors", they said that the damages shown were wear and tear when clearly it's hail damage. AVOID ALLSTATE... you are not in good hands. They are liars.

Roger saved my new business over $4,000 a year on commercial auto -- same $1M coverage another…read morequote gave me, way better price, and he added the endorsements my commercial clients require without me even asking. Straight shooter, fast, explained everything in plain English. If you run a small business around Cedar Park or Lago Vista, this is your insurance guy.