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EML Pool & Spa

EML Pool & Spa

(9 reviews)

This is an addendum to my previous review of EML Pools and Spas. I invite you to read our initial…read more review so you will understand my desire to shine a light on EML's business practices. In summary 1. After delaying the install of the spa for 14 months EML quit the job before it was finished 2. The handrail was not installed 3. The water pipe system leaked and had to be replaced 4. The pool light purchased for the install failed and was identified by another company as junk 5. None of the cosmetic issues they agreed to fix were addressed As a final word of precaution: We signed a contract with EML that stipulated that any disputes had to be resolved via arbitration administered by the Florida Pool and Spa Association as opposed to seeking litigation. You will not be able to litigate the issue in court. It turns out this is a bulwark to protect the contractor. You will have to pay 2500 to 3500 nonrefundable fee and in the unlikely event they decide in your favor you will then have to go to court to obtain the remedy. Strongly recommend; do not sign a contract requiring arbitration by a professional association. Because of limited discovery, lack of a jury, and limited appeal rights and potential for bias, it is hard to see why arbitration would be more fair than court litigation.

We signed a contract February 11, 2022, with Lawrence Losciale, owner of EML Pool and Spa,…read moreInverness, Florida. The clearing and preparation of the construction site occurred shortly thereafter. However, work stopped and there were many delays over the one-year construction period. EML contract promises diligent performance, but industry professionals have told us that the installation of a preformed, inground fiberglass spa should have been completed in less than 3 months--not 14 months. Client reviews on social media indicate that ours is not an isolated case. In fairness there EML did receive a few positive reviews, at least one of which was written by Lawrence Losciale himself, but the majority are quite negative. EML's business plan is to sell as many pools as possible, start the project, and then keep the client in a hold pattern. The client is a hostage since their home is a construction zone, they have invested significant upfront funds, and it would be difficult and expensive to find another contractor to take over the project. At one point, one of EML's employees stated that they had started 12 projects but only have two construction workers. After waiting ten months we asked for an update on the schedule to which we were provided this curt reply; "let me be clear, I don't know when we will finish". Our contract with EML specified that a conflict cannot be litigated but must be arbitrated through the Florida Swimming and Pool Association (FSPA). I considered this option, but there is a minimum nonrefundable fee of $3500 for the process. Since the arbitration board is composed of other pool contractors, we suspected there might be a bias in favor of EML and, because of this perceived risk, we did not pursue this option. If you search online for an article entitled "Beware of Pool Contract Arbitration" bias by 'FSPA arbitrator board our suspicion of bias appears to be justified. It appears that the FSPA focuses on marketing and serving as a bulwark for its members. Towards the end of the project, we discovered construction errors. After our protest, EML agreed to fix the problem. However, we were then informed that it would further delay the completion of the project and, again, EML would not provide a completion date. After eleven months of frustration, we directed EML to finish the project as soon as possible and we would hire another contractor to correct the mistakes. At this point we had other contractors look at what needed to be done to finish the project. After seeing the quality of the workmanship and hearing about the time frame, they shook their heads while laughing in disbelief. Although the spa was functional in February, one year after signing the contract, another two months went by as we waited for EML to install a handrail, fix a leak, and repair cosmetic issues. In May I wrote a note indicating that after 14 months it was time to complete the project. This appears to have angered Mr. Losciale and his field manager (Carl) blocked my phone calls and text messages. This clearly indicated he had quit the job. I arranged with the Citrus County Building and Codes to perform the final inspection, and after I made a few repairs, it passed the inspection, May 1, 2023. Since EML had not completed their obligations under the contract, this was clearly a breach, and we were confident that our claim would be supported by Citrus County Florida Small Claims Court. However, since our contract with EML had the mandatory FSPA arbitration provision, the court dismissed the case. We are certain our claim is justified but given the cost and our concern that we would not be treated fairly in a FSPA administered arbitration. Since FSPA arbitration fee was $3500, and our financial loss was $1935, it is not practical to pursue that option. We had paid the total amount specified in the contract and while we recognize that it is not likely we will be able to recover our loses; we would still hope to be able to shine a light on Mr. Locale's business ethics to provide a warning to his future clients.

A-List Pools - poolservice - Updated May 2026

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