I was quoted $88 per hour for a deep cleaning service for one level of my home (less than 1000 sq…read moreft). The job took less than 3 hours, they brought 3 cleaners which they assured me would have no effect on their $88 flat rate. They attempted to charge my account $750, $80/hr per person or $240/hr. On top of the ludicrous price, the deep clean they sold me was unfulfilled with many things left unchanged. I called to settle the matter of price and was refunded $400. These people are not to be trusted.

Really wonderful first clean with Sky! My grumpy dog loved her, and she made quick work of cleaning…read moreand dusting. I love that she was so honest about how big a pain my living room rugs were, because it helps me know what I can do to make future cleaning even easier. Thank you

Kelly up charges & rips off every one of her customers - she is a very greedy person. She told…read more friends of mine she would clean their couches, she didn't but still charged them $90 on top of her normal rate. She was supposed to clean our floors, bathroom, & kitchen (my friend recommended her until the couch ordeal but we had already hired her). She proceeds to bring the world's oldest wretched vacuum cleaner and turns it on and there is quite literally a cloud of dust coming out of it. When she "mopped" our kitchen she only hit about 20% of the floor & then it smelled like urine (I can't imagine where that mop has been ). When we called her out She swore at my husband over text messages for multiple days on end. If you want a pee smelling kitchen Cozy's is your place! Sad to see a fellow POC business owner damage the community in an area we already struggle in. Do better.

Kelly did a fantastic job. It was very easy to set up the appointment on-line and she was on time…read moreand very quick to do the job. Her attention to detail was impeccable. As an older person who cannot do some of the deep cleaning of my apartment, I really appreciate her thoroughness. I ordered the deep cleaning package. She washed the baseboards and all the doors and wiped down the kitchen cabinets. Also wiped out the oven and microwave and polished the stainless appliances. She scrubbed the floors on her hands and knees. The bathrooms sparkle! Kelly is very personable and respectful. Well worth the price.

Love these cleaners. I hired them to do a 'Move-out' cleaning and they did a fabulous job. The…read moreplace sparkled. They didn't miss a thing. Got my full deposit back. Then I hired them to do a 'Deep Clean' at my friend house. Again, an excellent job. They wiped down walls and ceilings and cleaned where I didn't expect them to clean. They arrived a bit later than expected but texted me to let me know they were on their way. And they worked longer than I paid for. I highly recommend them.

Amazing job. These guys were super detailed and did a better job than any other cleaning service…read moreI've had. They even tried to go the extra mile to fix a clogged drain we had in the bathroom. The shut off valve was old and broke when he turned it off and they handled this like champs. He even said I could hire a plumber if needed and cover the cost to replace the valve. Luckily that wasn't needed and it was an easy $20 fix which they still insisted to pay for. I really appreciate how they handled this. I would highly recommend these guys!

They did an excellent job in our home in Forest Lake. It was my mother's home and there were things…read morethat had been neglected for years. The team worked very hard for several hours, paid great attention to detail, and were very responsive to our instructions. This company will be my go-to for future cleaning jobs.

Had a disappointing experience and ultimately did not use Your Clean Home's service…read more Initial estimate came back $80-$150 scheduled to be done on Sunday. The price, I'm told, is based on how dirty things are, to be judged once they are there. I get messaged on Sunday they would not be making it and we reschedule for 10am on Monday. Monday 10am comes around and it's a no-show with no communication. Then I get messaged at 11am that they will arrive at 11:30. When she arrives an hour and a half late - just one person to do all the cleaning - the price jumps to $180 and there is now a $15 per pet surcharge that was never mentioned or asked in the prior conversation. I ask how, if $150 was the upper end for super dirty (which our house is no where close to being), we're at the max end of the scale already. She says that it may just look clean, but it could be really dirty. At this point I politely decline the service at $180 and she politely leaves. My suggestions for a better future customer experience would be: 1) Be upfront with additional fees. If you are going to have surcharges for common things like pet ownership, ask or mention that when giving an estimate. 2) Don't give a wide price range and then put the customer on the spot to pay you even more than the maximum you quoted. 3) Rescheduling on the day-of is frustrating but understandable since there are unforeseeable circumstances. Rescheduling to a new time you yourself proposed, no-showing, and then messaging a new time an hour after you no-showed is unprofessional.

Francesca is amazing! I would highly recommend her to anyone. She is thorough, trustworthy, and…read moreprompt.

My husband surprised me with Francisca's Cleaning Service as a birthday gift. It was wonderful…read more We have 5 bedrooms, 2 baths and a finished basement. They took care of ALL the cobwebs, dusted everything and totally cleaned all the rooms, including the basement with lots and lots of wall decor, furniture, books plus more. This was the best birthday gift ever. We signed up to have our home cleaned on a regular basis. The carpet was so clean that our dog went into each room just to roll around and enjoy. Thank you so much for your services!!

We could not have been more happy with our experience with KNEAD cleaning services! Karen (the…read moreowner) responded to our inquiry quickly and came to our house for a consultation the next day. They gave us a reasonable quote and offered to come back the next day during a time that worked for us. The day of, Karen and her cleaning partner arrived on time and were extremely professional, detail oriented, and friendly! After, our house looked and smelled great! The floors shined for days. Do yourself a favor, hire KNEAD cleaning services and you will love them as much as we do!

I'd love to give this company more stars for the wonderful woman who was always on my cleaning team…read more(Vania) -- but I just can't let the company take credit for one good cleaner. If you hire Willow Maids to clean your house, you'd better be sure you have ALL the receipts for ANYTHING you've purchased in your home that you care about -- these cleaners are very rough in their handling. In the short time I used this company for bi-weekly cleanings, they broke a ceramic box in my bathroom, the handle on the dishwasher, the ceiling "cover" on the ceiling fan unit; I noticed many times that my antique cameras were roughly placed back (they are "set up" for display and their "stands" would be knocked over), and I ended up having to HIDE my glass statues from my travels because they broke the pièce de résistance: a hand-blown glass statue that I purchased while on vacation in Rome. As in, Italy. OH, and then they tried to HIDE the fact by putting it back "together" so it looked as if it weren't broken!!! Do you know what I got in "payment" for said priceless item that can't be replaced? 3 "free" cleanings and some super-strength industrial glue to "fix" it that has a TON of warnings (I still haven't used it to fix the piece because I'm afraid of chemical burns or growing a second head from using it in an unventilated area). Not only that -- and yes, I STILL kept using Willow Maids after all that because I liked Vania so much -- but the cleaning wasn't all that great. In fact, after they broke the ceramic box, I found sharp shards of it in my carpet TWO DAYS LATER. Obviously not great with vacuuming... ...I stressed the importance of dusting when I first hired them -- the owner assured me they'd be thorough. Well, at first they were, but as team members changed and the revolving door started swinging, the dusting and attention to detail started to slide. I'd find entire areas where they had not only NOT done a good job; they hadn't dusted at all! Shame on me for keeping this shoddy company after all this happened. That's my fault. The straw that broke the camel's back was when I called to see about reimbursement for the ceramic box they'd broken -- I bought it at Target YEARS ago, and of course it was discontinued. When I researched a comparable replacement from the same design company/manufacturer, it came to about $35.00. Well, holy hell broke loose when I suggested that amount to the owner, who told me he'd give me $9.99 and not a penny more -- since that was the last findable price for that exact piece online (again, NOT manufactured anymore; that price was a discount/liquidation price). When I expressed my disappointment and mentioned other things that were going wrong with the cleanings, he cut me off rudely and basically insinuated that I was trying to get money out of him -- as if this were my ruse, that I "broke" things and then blamed the cleaning people! I fired him just as HE was "firing me" -- as I was asking if I still would get my $9.99 refund he HUNG UP ON ME. So, yeah. Long story short: don't hire Willow Maids.

Very disappointed in Willow Maids. 2 stars because they were able to come on short notice. I called…read moreand spoke to the owner for just over 30 minutes when making my appointment. We went over how dirty my cabinets were, the baseboards, how many cobwebs in the house, etc. I was super excited about the detail. I mentioned that the last time the house was professionally cleaned it took about 2.5 hours. He said something about how other companies maybe aren't as thorough as Willow Maids. I also explained that we have 2 pets so there would be pet hair to vacuum and I was assured that wouldn't be an issue since they have such great vacuums. I bought a deal for 4 hours for $99 - I only needed the main rooms - kitchen, bathroom, living room and dining room - cleaned. I expected that they'd be able to do a super deep clean since they had 4 hours and I didn't need the whole house cleaned. I want to note that I pre-cleaned the house so that they would have more time to focus on the details - like baseboards, dusting, etc. Cleaning day comes after 3 emails reminding me of my appointment. 3 cleaners show up without calling first like they stated they would. I work from home and was on a call so I had to run out and meet them and let them know I only needed the few rooms done and that I'd be available if they had questions. Just over an hour later they tell me they are finished. I mention that it was quick and I tipped them as they were on their way out the door. After they left I looked around and was immediately disappointed. They did not wipe the baseboards, did not move the ottoman to clean behind it, there was still dust on the lamps and the light fixtures in the bathroom. There was still dirt in the bathroom floor corners and I couldn't tell if they washed the shower wall or the fixtures because there were still water spots on them and they were not "shined" like their website said it would be. They also did not wipe the tile wall next to the toilet. I immediately wrote an email to the company expressing my disappointment. I received a call not long after from the owner, the same person I talked to to make my appointment. He looked at the GPS and noted that I did not get my 4 hours cleaning time so he would refund me for the time I did not get. He also mentioned that the cleaners noted I had a lot of pet hair and I also had 2 rooms closed off that I didn't need cleaned. The pet hair was not an issue, it was everything else they missed. Plus I had already given them this information when I made my appointment. I explained how I didn't think they cleaned the shower walls and he went on and on about hard water and how it might need to be steam cleaned which was extra, however I let him know while he was talking that I was rubbing the spots off with my hand so I didn't think they cleaned it. I also mentioned the wall by the toilet only to be told they don't wash walls. I would think that the tile area around the toilet would be cleaned but I guess not. I received lots of excuses and finally I just gave up on the call. When my husband came home I told him I had the house cleaned and as he wiped the dust of the lamp with his finger, he said "it looks the same as it did when I left this morning". Overall this was a complete waste of my time and money and next time I'll just take the time to do it myself.

I highly recommend this company for anyone looking for an amazing and professional cleaning service…read moreand at a reasonable price. You will not regret hiring them.

I needed help with some move related cleaning and box clearing. Marialid and helper did an…read moreexcellent job. Cleared my cluttered spaces and cleaned my apartment vacuumed and my bathroom was immaculate when they were done. I was very impressed. They were courteous and did Not overcharge for extras. I will definitely schedule this cleaning service company again. I will take photos next time.