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    A Hum Music

    5.0 (1 review)
    Closed 9:30 am - 12:30 pm

    Services - A Hum Music

    Musical instruments and teachers

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    9 years ago

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    Music & Arts

    Music & Arts

    2.9(12 reviews)
    2.8 mi
    $$

    My son was cut by a razor blade left carelessly in his instrument case…read more My child's instrument was returned to us after being in the store's care for repairs. When he reached his hand into the case to get the mouthpiece, he encountered a loose razor blade. He was cut on his index finger and required first aid. The next day, his school nurse contacted me because the finger continued to bleed throughout the day causing discomfort and disruption. This incident was incredibly frightening, shocking, and confusing for our family. Unfortunately, the company's handling of this matter compounded the harm. When I contacted their Customer Support line immediately after this happened, the response was so flippant, I wondered whether this was a normal and common occurrence. Then I was contacted unexpectedly by Sedgwick, the company's claims administrator, hours before I'd even received any response from Music & Arts management taking responsibility for the harm. This made me feel as though the company viewed us first as a liability rather than a parent whose child was harmed by their carelessness. Despite the severity of the situation, it took nearly 48 hours for anyone at Music & Arts to provide written acknowledgment or take any accountability. When I did finally get a response accepting responsibility, the employee identified himself as the "Head of Stores" while having an entirely different title on the email signature and on Linkedin. His response was surface-level and lacking in humanity- clearly AI generated. Their email was boilerplate: it did not address the seriousness of the breach, provide meaningful investigative findings, or explain how they concluded the incident was accidental rather than intentional. It felt like they were trying to sweep this under the rug. Take your business anywhere else. We're going to Sweetwater.

    Beyond awful! While renting is easy and they're happy to take your money, returning an instrument…read moreand canceling the contract is nearly impossible. They don't return emails and never answer the phone. I had to cancel through my credit card and stop payments. The value is nothing special either, as many places have similar or better prices. Rent from here at your own peril...

    Photos
    Music & Arts
    Music & Arts - The Lesson Studio

    The Lesson Studio

    Music & Arts - The Repair Shop

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    The Repair Shop

    A Hum Music - musicalinstrumentsandteachers - Updated May 2026

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