The owner's attitude was bullying, belligerent. Refused to do what I needed--did what HE wanted. He complained and argued and did what HE wanted. Treated me with disrespect, condescension, insults.
We had an agreement about the job, what it entailed, what it would cost. He helped on 2 different days. He was working me in with his previously scheduled jobs which I thought was good customer service.
However:
The first day I asked to please leave an aisle to walk down to get to my things. Right away he started arguing there wasn't enough room. When it was said and done, he did it his way. They had plenty of room to stack higher. I had no path to get to my things. I had some deck furniture that he kept complaining took too much room.
I had more stuff to put in the unit and he agreed to work me in again on the second day. I had been thinking about the deck furniture and thought I could take it with me to my deck and free up room in the storage unit. When we opened the unit, a row of boxes, not high, was in front of the deck furniture.
Alfredo started in complaining, loudly and in a belligerent, condescending, insulting, bullying way that the boxes in front of the deck furniture would have to be moved. He had 4 helpers--it would have taken maybe 5 minutes to move the few boxes and pull out the deck furniture.
When I tried to explain my thinking, he continued his rant, rolling his eyes, making insulting, derogatory remarks. One comment he made: "You don't get it." I told him my degree is in biochemistry--moving the boxes was not rocket science. I said, "You're charging me, right?" His stuttering response , "I bid by the job!" And? I wasn't asking him to do anything for free.
I paid $200.00 for 45 min of work the first time. Did not get what I wanted other than my things unloaded and stacked.
I paid $150.00 the second day for maybe 30 min of work and belligerence and bullying.
Now I need to hire more help to arrange the unit the way I need it when it could easily have been done right to begin with.
I would never recommend this company to anybody. This company will be reported to the Better Business Bureau. read more