Terrance was such a great young man to work with. He was informative, polite and engaging. He is a…read morereal asset to the store, as we went to another mattress store and wanted to double check the outlet before we made a purchase. We discussed what we were looking for and he was very helpful. We ended up buying from Terrance.

In and out in 10minutes with an excellent Queen mattress only. Sales clerk was efficient and…read moreprofessional. Didn't try to sell me on something I didn't need. Great prices and highly recommend

Whoever you have running around town in beat up black BMW with a business logo all over their rear…read morewindow is not a good representative of the company. He was pulled over on the shoulder doing something with the signage, felt he was entitled to actually being in the drive lane at the exact moment I pulled up, in the lane to the light, tried to cut me off without so much as a blinker indicating his intended motion, wasn't actually able to buy me off, then got behind me. Upon the light turning green he raced up next to me, flipped the bird (as he was taking up two lanes of traffic - a turn lane and a drive lane) and then at the last moment swerved out of the turn lane into the drive lane. He was a truly gross representation of this company. If I was in need of a mattress or furniture, his behavior single handedly would keep me away. Gross road behavior and even nastier behavior toward a woman.

Ruby is a sweet, loving young lady.. great customer service. The company made a right choice to…read morehire her.

Stopped in here yesterday because my friend needed a new mattress. Not knowing I'd end up getting…read moreone as well. Gerry was so kind and informed us what would work best for our different aches and pains. We both went with the milley adjustable cooling bed. Pricey but they were having a Black Friday sale. It's compared to tempur pedic. I got the medium firm while she got the firm. I'm used to a pillow top but lately it's been hurting my hips a lot. Love the fact you can raise and lower the head and feet. Eric came and delivered it this morning. He was very nice and did the old bed tear down and new bed install within an hour. He took away all the trash too. I highly recommend this place! It's nice doing business with local folks. You also get 120 days to try it or exchange, if your not happy. Located in the Harris Teeter shopping plaza. Thanks again!

Gerry probably could have sold me any mattress in the store, instead he made sure to sell me the…read moreright mattress for me. That type of service is hard to find these days. If there was something higher than 5 stars, he earned it. "Job well done"! I love my new mattress!

Came into Mattress Firm on Oleander Drive after calling earlier in the day with some basic…read morequestions. Jay was the one I spoke with on the phone and he was friendly, patient, and genuinely helpful, which made us feel good about stopping in. When my wife and I got there, Josh helped us and made the whole process easy. We had a general idea of what we wanted and what we didn't want, and he walked us around to several different mattresses, explaining the differences in brands, features, and pricing without ever pushing us toward anything. He had us actually lay on multiple beds, answered all of our questions, and gave solid recommendations based on what we were saying. What really stood out was how low-pressure it all was. Josh was just as happy to show us clearance mattresses in the back as he was the higher-end models on the floor, and we never felt judged or rushed. Mattress shopping usually isn't fun, but this honestly was. We narrowed it down to a few options and ended up buying one we're really happy with. Overall, great experience and a great team. We'll definitely be back when we need anything else. Also worth mentioning--they have a really good pillow selection. The Purple pillow might be the most comfortable pillow I've ever tried.

this was by far the most amazing experience I've had with a sales team! they helped me and my…read moregirlfriend with our needs and made a few adjustments for us so we can walk away with what we wanted! our sales rep was Jay he was great and very informative! skylar was a great supervisor bringing in deals and great information. Mike was also another sales rep who made us feel comfortable with our decision!

Last night was my first night on my new sealy mattress omg I can't wait to get back on it again…read moretonight it's so comfortable once again Dan, thanks for everything for guiding me into the right direction to getting a new mattress great mattress for the price my wife's thinking about getting one now

The best customer service, selection and prices I have experienced in a long time. We shopped…read moreseveral places and this store in the best by far. Family owned and they treated us like a part of the family!

I recommend this store. The Custermer service is outstanding!…read moreTed Sample the Sr. Sales Exec. is one of the nicest sales persons I have ever dealt with. He went out of his way to help me and get me the box springs I needed. Thank you for your service Ted!

We enjoyed the friendly, helpful and efficient service from Bob and the timely delivery from Jeff…read more There was no pressure sales and an easy personable vibe.

A true five star experience! Don't buy your mattress online; come here. It's cheaper and you will…read moreknow exactly what you are getting. Here is how it works... I went to the website. I made an appointment. They confirmed via email. You will receive a phone number that you can call or text. I tested quite a few mattresses out. Kevin is kind, knowledgeable, and affordable. He didn't have to pressure me. The products and price sell themselves. In less than 24 hrs I have my new mattress from Direct Outlet Mattress Wilmington in my room, ready to go!

An absolute pleasure to do business with !! Kevin is a very polite , courteous and fun man to do…read morebusiness with !! When the need arises I will certainly call Kevin back and buy from him ! He has a great concept of doing business that I have never experienced in the past as well ! If I could give more stars , he would get them !! First class man to fulfill your mattress needs !!! Thanks again Kevin and thoroughly enjoyed our conversation and your help in buying the right mattress that I needed my friend !! Hope to talk with you again soon !! God bless !!

I had the best experience buying a mattress here! The worked with me to find the best fit for my…read morehusband and I. Also after giving details about our sleep, they recommended a new pillow and I can solidly say I've never slept better! Absolutely fantastic and would recommend Fred's Beds to anyone looking!

My aunt purchased 3 quality mattresses from Fred's Beds in Southport and Mr. Joel gave us a HUGE…read morediscount since we were buying in bulk. He even helped us remove the old mattresses and install the new ones in the same day! Excellent customer service!!!

This store has taken on a whole new look over the last year under new management!! HANNAH and DJ…read morehave made huge improvements while handling sales & deliveries!!! Love my new recliner too!!!

Just disappointed on how the website info doesn't match with their in stock products. Placed order…read moreonline where it says item IN STOCK at this location....to go there and be told that they don't have it and just be refunded ..... and that happened with 2 items like happened once, I go home I find another carpet I'm interested in .... It says in stock again , I place order , go there and same story. Had a 3rd option, while still in store , again website said in stock at this location, the guy goes in the back for minutes.... Comes back ... nothing. In the end the rug was on the floor like where the couches are displayed.... Ended up buying that one cuz I was so tired already