Terrible and appalling staff and medical team leaving patients by themselves and not doing check upsread more

Again, noone wants to be here! I was born here (obviously…read morelong before they closed the maternity ward, that was actually performing well, go figure) Over the years we've had good and bad experiences here, I will say, that I have never had a problem with any member of staff, they are truly excellent people, who obviously care about their patients. The cleanliness has been variable at times, but it far better than it was previously. Be mindful though, that now, because of cuts, that the A&E closes for last admission at 10pm, awkward, but blame Jeremy Hunt.

Lovely hospital I visit about once every 3 months so I can see changes as I go in for check ups,…read morethis hospital is wonderful because it has what it needs to be one; friendly staff, clean and a relaxed atmosphere (maybe not in A+E on Friday nights). Waiting times aren't a real problem not too long! The coffee shop is reasonably priced and run by polite+considerate volunteers, which you don't see everyday!

My 88 year old mum in law was admitted to the acute medical unit and was transferred to ward 14 the…read morenight before her discharge. My husband and I couldn't fault the care she received. The staff in both areas were really caring and attentive even though it was clear to see how busy they were. We were kept informed every step of the way and no question was treated as a silly question. Lovely staff.

From personal experience I hold this trust in high regard. When we had problems with our GP…read morerefusing treatment, we contacted the Primary Care Trust who supported our application to change GP. They also offer appointments for CAB in relation to medical benefits. A fantastic service with doesn't get the praise it deserves.

Wow! My wife broke her foot in California about 3 months ago and despite having having Blue Cross/…read moreBlue Shield insurance at frightening cost every cost every month we were unable to get anything done to start the healing process without paying in cash(100%) ourselves (which we did). In England we go to the Doc who wants to start the process with an X-ray at this hospital. My wife calls at 3pm hoping to make an appointment for next week. The response? Come on in right now if you can make it by 4:30 - which of course we did! The staff were GREAT, warm and friendly with a sense of humor and positive attitude. X-ray done and results sent to the Doc and we will discuss with him Monday. It was strange for us to get all of this done quickly without the US BS about checking insurance before you even walk in, then co-pays and everything else before you leave. Here you just leave focused on getting well. Was it free? Yes! Do they care about you? yes! The only money leaving my pocket was for parking the car! Fellow Brits - appreciate what you have in the NHS - it is AWESOME Review Number 6 2018

As a person who comes from a place that has no local hospitals (the nearest is an hour away, and…read morethat's a country hospital, so it's pretty small), the HUGENESS of the place baffled me at first. The inpatient food isn't bad, especially the puddings, but they only have a two week menu. I'd recommend a jacket potato, and avoid the sandwiches. (sounds silly but when you spend a lot of time In hospital you need to know these things.) Everybody here is supportive and will try their best to keep you in the know about what and why is happening. I have never sat there with an alarm bleeping for more than five mins. This is a fantastic achievement by the busy staff who will do everything to keep you comfortable. I would recommend this place to anyone who doesn't like hospitals, this place knows you don't want to be there, and ensures that your visit will be as short as possible without you having to come back too soon.

The first thing to note about this hospital is that it is huge. If you go through the main…read moreentrance, it's like an airport or train station. There's loads of glass and space, it's very bright. There's a Costa Coffee, a WH Smiths and a cafe right by the doors as well as a handy information desk. Outside is also a fruit and veg stall that's great value for money. The hospital is well sign posted, so you can easily find what department you're looking for. Outpatients has colour coded chairs in the waiting areas so you know where to sit. There are also staff that are very friendly and willing to help you if you need it. The hospital is well served by public transport, with buses to Halesowen, Solihull, Birmingham and West Brom as well as being a couple of minutes walk from University station on the cross city line. There is a car park but it's very expensive. There are disabled spaces by the main entrance but there aren't many of them and the road can get very busy with cars and buses. A couple of years ago I broke my ankle (the "most spectacular broken ankle" according to the doctor in A&E) and was taken here. I was seen quickly by the doctors in A&E and x-rays were done fast as was the setting off the bones and the plaster cast. It took about two hours all together (I think, I was still very drunk at the time). I had to spend a week in hospital before surgery. The wards were clean and the nurses were friendly. The surgeon who fixed my ankle explained the procedure and was very helpful. Now there were some issues with my stay. Firstly, the food is awful. I found myself getting my husband to take me down to Costa to buy panini's in the evening. Secondly, I found the doctors who looked at my ankle talked over me. They would come in, have a poke around and then leave without saying a word to me. Thirdly, the date of my surgery kept changing, which is very frustrating when you just want to go home. Fourthly, I was given crutches but not shown how to use them so the first time I tried to take myself to the bathroom I lost my balance and tried to steady myself with my broken ankle. I've been back regularly since being discharged as an outpatient and for physiotherapy. I've been well looked after and received great care from the staff that I've seen.