This shop demonstrates the very worst of business practice. Refused to refund me for a battery they had fitted that stopped working after 2 days even though I had explained in advance before they fitted the battery that I was not sure that the battery was the problem. When I returned to the shop to explain that the problem remained they said the only solution was therefore to carry out a full service at approximately £75 from which they would deduct the cost of the battery. I asked very politely for a refund on the battery. They were adamant that they held no responsibility to do any such thing. In business terms this may well be correct but good business practice looks at the ethics of selling and follow-up. When I questioned the "director" he was extremely aggressive, told me I had no right to question his working practices, that he was running a business and physically threatened me by repeatedly waving his hand in my face and shouting at me to leave his shop. He was clearly angered by my suggestions that he had a moral responsibility to his customers. He said he had no such thing. What most angered him was that I stood my ground, looked him in the eyes and remained very calm whilst he shouted and gestured. This man has let down the small traders of Merton and I would strongly avoid visiting this shop. Their solution to dealing with customers who question would seem to be intimidation and bullying the customer off the premises. read more