If you want to cancel your membership they won't let you! And you will have to call your bank and…read morehave it fixed that way and be prepared for them to harass the living hell out of you!!!!! Do not recommend going here at all and what they don't tell you is all the hidden fees they charge

This post is long, however I feel it may be helpful when deciding on joining this gym or not. If I…read morecould give one star I would but I cannot. Coming up on seven months now. To start off, I was a member at the Kannapolis gym. I could not figure out how to get my card to work for me to scan in and asked an employee about it. They told me I could switch over to their gym (Hickory) with no problem. Stupidly, I agreed. I inquired about cancelling the one in Kannapolis and John, the GM or Assistant GM, said he would take care of it for me. I also asked about the rate fee charge as I had already paid it for the Kannapolis. He again told me he would take care of it and I wouldn't have to pay it twice. Fast forward a month and I get charged for my membership in Kannapolis. I did not have my card on me, so I did not have it added for the auto draft at this time. I call John and ask him what's going on. He told me he had canceled my membership so I asked him why they charged me anyway. He did not have an answer. I had to call the Kannapolis location and cancel my membership and they took care of it immediately. I asked John if I would be charged for that month since they were supposed to cancel it for me and he said no. I then receive an email saying I owe the gym $70 for my rate fee and the month membership. Reminder I did not have a card on file so they could not pull money. I go to the gym and another employee assists me. I explain to him the issue and he waived the charges for me. I have worked at a Workout Anytime before and knew of a card was put on file, money owed would be drafted. To make sure this didn't happen, I asked the employee if I could wait to put my card on file to make sure the charges were in fact waived. He said absolutely. I then run into money trouble and call to ask if they would freeze my account for this month because I could not afford it. John told me since I was such a dedicated member they would give me that month for free. obviously I was grateful and agreed. I put my card on file after talking with John. I then received another email saying I now owe the gym $120. This charge included the previous month, the current month, the rate fee, and a $20 late fee charge. It pulled all of that in my account and left me with less than $1 to my name. I called John and told him what happened and he said he would refund my money to me. Two weeks pass and I have yet to see anything go into my account. I call the Workout Anytime member line and ask if a refund has been issued for my account. The lady told me no. So I call John again and let him know what she said. He told me he did put the refund through and said he would call to do it again. Another two weeks or so pass and I haven't received my refund. I again call the member line and ask about it again. She tells me it has not been issued and I am not authorized to issue a refund, completely understandable. I call John again and tell him once more. H seals he would take care of it. At this point, I'm furious. Another month goes by and I have YET to get my refund of $120. I call John and ask him what the hold up is. He said that they were unable to put the refund back on the card and will have to mail a check. I ask why it was easy for them to take the money, but they can't put it back on the card. He did not have an answer. Seven months later and still no refund. At this point, there's no point to fight and try to get it. But I feel this is important to share in case anyone has had this issue before or is thinking about joining this gym.