in the beginning of May I contacted this company about a tree removal. they came and seen the tree…read moreand gave me an estimate. I then booked them to come at the end of June. come that day, I came home from work and the tree was still there. I sent an email asking what is going on and he had stated that he forgot to write the appointment down. he then said he can come two days later. so two days later, I come home from work and the tree is still there and then I seen an email from them that said "I forgot a needed a permit so you can call the city and get one and then I will come". Needless to say, I told him that he had over one month notice for all of this and there is a lot of forgetting going on. not professional at all in my opinion. would not recommend.

Never shows up when he says Never returns calls…read moreAlmost impossible to talk with him directly

Got a stump grinded today. Great job! Will always be my go to company. Thanks to his hard working…read morecrew, great job guys!

John was very prompt at returning my call and coming to the house to give me an estimate. He was…read morewell worth the price as he did a great job of the trees and bushes I wanted trimmed and the clean up was very thorough. The main tree I wanted trimmed was a crabapple and he did a great job as you want an arbourist to handle that. He even trimmed my golden elder...what a difference. Thanks for the great job.

Was told that after tree was cut down that he could put something on the stump to kill it. (I don't…read moreknow a lot about trees) When it was done, he said that you can't kill this type of tree. Suggested getting the stump removed. Was supposed to remove a stump from a small tree that was cut down previously. Did not remove stump. He Just covered the hole with more dirt.

If I could give 0 I would! He came to our door Soliciting. We were in needs got him...never…read moreagain..he asked if he could cut down a tree that was perfectly healthy and a privacy barrier. We said no...HE DID IT ANYWAY!! Then wanted more money!

Whitney is very bad at customer service. Right from the start she came to our home today with a…read moresour disposition and bad attitude. In her photos she is always shown with a big smile. That never happened once today. Her crew was hard working and friendly but she refused to finish the job in our backyard as I communicated needed to be done with her sales agent Craig (also very friendly) during his review of the work for the quotation. She stated "if it is not on the quote we can't do it" which doesn't make any sense because all I wanted was the tree branches to be cut high enough as not be hitting us on the head in a wind. Craig understood that and told me don't worry you just have to ask when we are here and we will take care of it. Apparently that is not how Whitney works with her scowling attitude and behavior. So the backyard is not finished even though she was paid, just because I didn't want the situation to get out of hand with her angry attitude.

I don't know how good they are at tree trimming... we called them a few times, We got a hold of…read morethem once, they said they would book us a quote for $50 or just come give us a quote whenever, we chose whenever, but whenever never happened, no one ever showed up or returned our phone calls. Super brutal customer service and that is the reason I give one star give none if I could.

So sick of this snow removal company ignoring the residential snow removal bylaw and waking me up…read more I have had to call bylaw after almost every snowfall this year as they enjoy starting their leaf blower 12' from my bedroom window anywhere from a couple hours to a few minutes before they're legally allowed. Horrible community care. I would leave them a 0 if I could.

*Scammer Alert - snow removal* I paid $400 to Brian Phalen (I believe it's the owner of B&L…read moreLandscaping and Snow Removal) for his driveway snow removal services on Nov 26th, 2023, without receiving any receipt or contract from him. According to his email, the service covers from Nov 1st 2023 to April 15th, 2024. But my friend told me that as of now, no one has come over to remove the snow, so they have to shovel the driveway by themselves. I called this person and asked for a full refund, but I couldn't get a satisfactory response. Please be extra careful when dealing with this person/company.