Though I rarely write reviews, I am so impressed by the provider care and staff at Dental…read moreAssociates of Southwest Georgia that I would be remiss in not spreading the consistent positive experiences that I have received here. First, I have a doctorate degree in the medical field with 35 years of experience and have worked in offices managed by individuals who are clearly patient-centered versus medical offices in which financial focus outweighs caring, sincere compassion, and integrity.
I recently established care with Dr Kendrick after transferring from a dentist in Thomasville. I am one who typically does not like change. However, in this case, it was a pure blessing that I did so. I truly wish that I would have transferred my care to Dr. Kendra earlier than I did. The practice is well run, efficient, and patient-centered in every way. The office itself is organized and exceptionally clean with the latest and best technology available. During my visits thus far, I have been greatly impressed by the amiable, joyful, professional, and peaceful staff and office environment across the board. Not one staff member has been offputting in any manner. Their pleasant demeanors and deeply caring personalities are not contrieved, as I have now spent enough time under their care to recognize that everyone in this practice is fully engaged in not merely meeting patience expectations, but far exceeding them.
Upon entering the practice, I am always greeted with kind words and a smile. My wait time has been less than five minutes thus far. Once called back, the staff spend time asking about any new medical problems that may have risen since my last appointment and they always thoughtfully review my treatment plan so that I can anticipate what to expect upon the current visit as well as my next visit. On top of this, they are so invested in their patients that they take time to get to know each patient as a person outside of their medical issues. They are gracious and people of high character.
As for Dr. Kendrick, I simply cannot put into words how incredible she is as a professional, highly skilled, and down to earth person who immediately instills confidence by her knowledge and the fact that her focus is on you and she does all of the right things to make me feel well cared for, safe, and comforted. During whatever treatment I am undergoing, she never leaves the room for more than 5 to 10 minutes during my visit (and this is typically due to the fact that she has injected lidocaine into the area in my mouth in which she will be working, and the lidocaine does take several minutes to fully numb the area.) Throughout the procedure, Dr. Kendrick frequently inquires about my comfort level and does not "chit-chat" with her assistant. Her focus is always on me, which heightens the sense of caring, compassion, and professionalism. Her cheery disposition is a blessing from God, and for the first time in my 53 years of living, I do not dread going to the dentist!! Dr. Kendrick is exceptional and extraordinary. Her and her staff go above and beyond for me in myriad ways. I have a very rare and incurable disorder (severe chronic neutropenia), which makes me extremely vulnerable to infections. I do not have to remind them of this, and they always show genuine concern towards reducing my risk of contracting an infection in my immunocompromised state rather than ever making me feel as if my SCN is a burden. They work well with my oncologist to ensure that any invasive dental procedures are safe and that I receive the required medications ahead of time before any procedure to mitigate the chance of any infection.
As with the providers, all of the office staff are attentive, helpful, and go the extra mile to file both my primary and secondary dental insurance. The schedulers are easily accessible and equally as friendly as the other staff. My husband, who is a professor with a PhD, has been so impressed by the care given to me that he is in the process of transferring his dental care from a provider in Tallahassee to Dr. Kendrick!
I would highly recommend Dental Associates of Southwest Georgia. I am thankful that I am now under their care, especially Dr Kendrick, and look forward to remaining a lifelong patient of theirs. I cannot even imagine a better dentist, staff or office. They truly are a blessing from God!
