This place is fantastic! I went in for some info and a quote for gas fireplace logs and the staff…read morewas so helpful !

Helping the customer choose the right product for their needs…read more Apparently you must do your research throughly before going into this store. The owner doesn't listen to what you are looking for & sells you whatever is on the floor he's trying to move. He's rude, hangs up on you on the phone when you call about concerns. Treats women like they are absolutely stupid because they come In without a 'man'. I have told everyone I know to never go into this store. Read the reviews, according to the owner the customer is always wrong when given a honest negative review.

Knowledgeable and good to work with in understanding the Weber grille in detail…read more Thank you Shores!

They had everything that I needed to replace the burner and logs in my gas fireplace.They also had…read morea high temperature spray that paint for inside of the fireplace

Contacted for a Chimney rebuild on a 40 year old house. Estimator was efficient and detailed…read more Made great effort to match 40 year old brick. Crew arrived with brick as scheduled. They immediately set to work and protected area around chimney with tarps to protect shrubs and collect debris. Quickly set up scaffolding and proceeded to demolish top 8 ft of old chimney. They collected and hauled away all debris from this! Next, they set up their corner guides from base of old chimney and proceeded to neatly rebuild the chimney. Again they collected all debris and hauled it away with them. Per my request they had salvaged several brick to use to repair a windowsill on front of house thereby guaranteeing an exact match to existing brick. They did an overall excellent job in about 5 hours flat.

Unprofessional and Untrustworthy - Beware!!!…read more I strongly advise against hiring this company. My experience was extremely frustrating: calls and messages went unanswered, contracts were ignored, and timelines were not respected. It felt like there was no accountability or professionalism at all. On top of that, the company has a questionable reputation. There have been news reports raising serious concerns about the owner and the way the business is run. Based on my experience and what is publicly known, I would caution anyone considering their services--there are far better, more reliable, and professional options out there. This was a stressful and disappointing experience, and I would not recommend trusting this company with your project.

Have used this company twice in last week . They serviced a patio fire pit table - got it up &…read morerunning for the season. Hard to find anyone to repair these ! Remodeling condo - was thinking in replacing a gas fireplace- to electric- Steve - great salesman talked me out of it. Yeaaaaa had his crew come out - clean- check 2 of them. They look brand new ! Not cheap- but get what you pay for

We're adding a room and decided to include a gas fireplace. After looking at a number of companies,…read morewe decided to look at Motown Fire and see what they had to offer. They had the type of fireplace we were looking for and gave us some good information. When we were ready to order, we went ahead with Motown. They were on time and did a superb installation. We highly recommend Motown. Another advantage we like us that they service existing fireplaces as well.

It has taken me WAY too long to write this review of this amazing company. We had initially…read morecontracted Home Depot to install our Kitchen. The entire process of working with Home Depot was an absolute nightmare from the beginning. Once we FINALLY got our cabinets installed, we had their countertop people come in and measure. At that time, they said it would be 2-3 weeks max. After the 2 weeks had passed, I called the company to see when they would be scheduling the installation and was told that they did not know when we would get our countertops as the stone was still sitting on a boat. No ETA, no "I'm Sorry's" just miserable customer service. This is at the end of Nov. The process started with Home Depot in Aug. They ruined my Thanksgiving holiday and were about to ruin my Christmas holiday. I called them to tell them I wanted a refund on my countertops and that I would find another company to install them. They told me no one would have it or get it installed in time, but I could do it if I wanted. Well, I was referred to Preferred Marble and Granite and from the date of my call to instillation it was less than 1 week...AND....it was cheaper. They did a superb job with measuring, cutting and installing my countertops. I cannot recommend them enough. For any project you need done, I cannot urge you enough to work with them. They are fantastic, starting with customer service and ordering all the way through the follow-up of the finished result. You cannot go wrong with them.

Poor customer service. The sales people will not help you unless you are their costumer. We were in…read morethe store four times over the course of our kitchen remodel and every time we were left to stand and wonder if someone was going to assist. The salespeople sit at their desks in the back of the room and if they are not expecting you, they don't move or engage you. We had an issue with our granite order and had to select another slab. Our salesman would not even work with us, but directed us to the warehouse and then left. The other salespeople would not help because we were not their customers. What's a customer to do? My advice? Go somewhere else if you want good service.

he started when he said he would, kept me appraised during the whole process, did a quality job,…read morecleaned up after job was completed. Would certainly use him in the future

Working with Ken was a great experience. His communication was top-notch--from coordinating the…read moreinitial quote through the completion of the job. He took the time to answer our questions promptly and provided my wife and me with options to address our home's chimney repair needs. His work looked great, and he left the worksite clean at the end of the job. I would not hesitate to recommend him.

BUYER BEWARE Horrible workmanship too high of pricing- had to frame the project 2'x, workers were…read moreno show constantly,one worker was relative who was a landscaper terrible atitude kicked my patio door. Made sure he never came back. Workmanship horrible, owners tells you can use more of "brown" fieldstone instead workers used more gray. Workers did not listen to customer. Never cleaned up, so I could my kitchen. Bricks crooked, mantel crooked on one of the sides, when pointing to owner "he said floor wasnt even"ordered incorrect insert logs,the grout or should a say cement is crumbling at the bases/hearth. The other side of FP with a new mantel was taken down 2'xs because of excessive gaps. One worker had to be on one side working and couldnt "touch" the other side of FP of a worker who never showed up.Owner is a "smooth" talker- increased pricing didnt change invoice. Then when it was time to light up the FP, it didn't work! One guy couldnt figure out the problem, then owner came out several times and finally took part of FP apart, found that they didnt build it correctly, workerss forgot to install a baffle inside the exhaust. They never pulled permits with city, remove a gas shut off valve, when house was built, said we didnt need it anymore. What! It took over 3 months to complet the project, neighbors even ask why took so long!

Shores came highly recommended to me and they did not disappoint. They were professional and…read moreresponsive every step of the process. On the day they installed my fireplace it was terrible snowy weather and they laid out tarps through the house where they were working, trenched the lines outside and were very clean and organized. The team was talkative and nice too, explaining what they were doing on the install. Their crew even shoveled my entire driveway to bring everything in and out with the old but the cherry on top was that they shoveled my sidewalk. They took their time, did a fantastic job and I am loving my new fireplace insert! Highly recommend Shores Fireplace and BBQ!

Looking for someone to power wash, repair, and seal backyard pavers?…read moreDon't hesitate to call Alex! Compared to other paver businesses interviewed, Alex gave me the best price quote for the same amount of work being done. From start to finish, Alex was professional, friendly and honest. He assessed the job, addressed my concerns, explained what he was going to do beforehand and gave fair pricing. Once hired, he showed up on the job at the scheduled time with his team, was very organized, paid attention to details, worked diligently, and did an outstanding job. It's plain that Alex is someone who cares about providing the customer with good service and satisfaction. I'm planning to hire him again for any future brickwork. Thank-you Alex!

We are very happy with our front porch. Alex was right on time and he communicated every step of…read morethe way. Very professional, a good price, cleaned up and my brick porch looks amazing. Would definitely recommend!