Roger was able to come to my residence within a couple hours of my service request. He was able to…read moredetermine the problem and remedy it short order. Highly recommended.

Roger is 100% the best! My family was new to MO and when our AC unit went out we didn't know who to…read morecall. I came across Roger and loved the fact that he answered the phone personally. We had him and a couple other companies come in with quotes for a new system. My wife loved Roger immediately and I was informed by her that we would be using Roger for our new install. He was very quick with securing new equipment and did a wonderful job beginning to end. One year later, time for an annual check and Roger is still answering his own phone! Roger is my HVAC guy. We love him and won't go anywhere else. Roger is the greatest!

Woke up this morning with no heat! I have Smith Heating and Cooling service my furnace every year,…read moreso I called them up. They sent Guy out in less than 30 minutes to fix my furnace! Great job! Great Service!! Thank you, Smith Heating and Cooling!

Moved to area and wanted to "sign on" with a good company for my HVAC needs. I indicated that they…read morewould get all of my business - 2 new systems, mini splits for the third floor, etc. A valued customer by any other name and should have been to this outfit. They failed to come through when I needed them most. Turned on A/C for first time and there was nothing but hot air. Sent a belligerent man out that was crabby, came into the wrong gate after I left instructions not to use the back gate due to dogs and when I asked him to go back out and come around to other gate, he simply refused and wanted to argue about it. Couldn't believe it! He was not professional and was very sarcastic. It was 95 degree day and I was without A/C. I operate a business in my home, have pets in the home and I expressed that I needed to simply have them put the new systems in. He said it would be 4-6 weeks. I stated that wouldn't work at all. Funny that the office had all of the paperwork from the origin of the leak that they diagnosed the prior fall when I moved in, yet they sent this guy out who didn't know squat. He called his boss while I waited and then said he would get back to me. They never called, never followed up and I was left without A/C. Luckily I discovered the company I had done business with in the other state I lived in and that they had an office in this area (I had no idea they did business in this area, but was thrilled). They promptly came out, filled my condenser with 8 pounds of Freon FREE OF CHARGE so I was not without air and they are putting the new systems in. Smith missed the opportunity to have a great customer and to think that I still have the systems on the third floor to put in at a later date. Any business would value a customer like this. Smith just walks away and leaves you with no A/C during sweltering temps for over two weeks straight. Is this the HVAC company you want to rely on for your heating and cooling needs? I think not!

Absolute rip off! I declined the recommendation thank goodness. All the tech wanted to do was sell…read morehis service. He didn't care to check warranty first.

HVAC and ductwork contractor selection requires caution to avoid further property damage…read more MasterTech's ductwork installation was problematic, leading to extended delays, damage, and the need for additional repairs to drywall. I'd reconsider who you trust to perform certain jobs, especially given their lack of professionalism, accountability, and support from upper management.

Wayne provided something Rare in today's HVAC Repair Businesses - TRUTH and Fast, Expert and Cost…read moreReasonable Service. Wayne was recommended to me over fifteen years ago and has always provided expert service. The first effort was in an older (1920s) Federal Hill, Baltimore Row House. It was a very old unit needing repair. Wayne repaired it and got it running in a very short time. More recently Wayne repaired my Sister's unit and got her HVAC running quickly and at a reasonable cost. Most recently I had a Warning that my Controller could not communicate with the Blower. A Blue Dot Service came to the house, turned off the power, then told us we needed a blower, cooling unit, wire harness, new compressor and perhaps other elements - SOOOO we might as well buy a new complete system. AND he just happened to know a Rep that could give me a quote. They tried to sell us a 12-20 THOUSAND DOLLAR SYSTEM. I called Wayne, he found a defective wire harness and repaired it for $300. You can BOTH TRUST and AFFORD Wayne's support. (By the way - you cannot diagnose a system with the power off.) If you are a Senior and on a fixed income like us, YOU NEED to call Wayne, he can be trusted.

I would love to give 0 stars, it took them a week to get back with us on Part. Then told us that…read morethere was only one in America. I called someone else and they found 12. She said that she called twice and left a voicemail which we never got. When I told her I didn't get it she told me "well things happen." Then I told her yes they do but now twice in a row. She then cut me off and raised her voice to me and told me that she felt I was trying dispute the price. Her name was Ashley and she was very unprofessional. I told her I would have my significant other call to get everything handled and hung up. She called back and tried to act all sweet. She is very rude and unprofessional. I tried to stay local to help with business and everything going on (after she told that I didn't understand how places were being effected when she doesn't even know what I do for a living). I will never recommend anyone to them.

What a wonderful company to deal with. They promptly came to my house and explained every detail…read morethey did. Thank you for being so efficient, kind, and knowledgeable.

This company are liars and scammers. They put on my credit a $150 unpaid charge when we never…read moresigned any contract with them. They sent out there workers which told us we needed to buy a new ac unit and coil. We had a second company come out that fixed the problem because they were being super pushy to buy there product and installation. The second company fixed the problem for $20 new breaker. Controlled air are con artist that are mad we wouldn't pay them $8000 to put a new unit and coil so they put an illegal negative item on my credit which we never signed any contracts with them. Don't use them at all cost they will lie to you because they only care about money

IMPECCABLE service and a great job done right the first time by Curt, Christian and Jameson! They…read morediagnosed the problem with my furnace and replaced my heat exchanger in only a matter of a couple of hours, taking care of a CO2 leak at the same time. I will be recommending them to everyone I know - Chapman HCP is number one in my book!

We purchased an existing condo in the Columbia, MO area in January 2025, knowing that we needed to…read morereplace a 22 year-old HVAC system (heat pump and 80% efficient gas furnace). We knew what we wanted and that we wanted Lennox equipment. We solicited proposals from a couple of HVAC contractors recommended to us by our realtor. We did not want a heat pump. The new HVAC system (high efficiency A/C with 98% efficient gas furnace) was installed in late March 2025 and has been now been in use for 10+ months. Very pleased with the system and the installation. Thanks to Thad D. for listening to us and to Ryan, Brayden, Chris, and Gerold for their care and professionalism during the install.

If you need a Star Heating to fix your heater/AC. They are number one to call for ripping off old…read moreladies. My mother just called me and tell me all about this and she has all the receipts of it. They clean the heater last year, again this year and probably next year. It's obvious they don't fix the problem but they'll give you a big BIG BILL... At one time they were good. They fixing the fireplace and the house is not even 20 years old. Obvious there has been changes of owners or management through the years.... I'm done....

I have used Star's services a few times in the past. They are always on time, helpful, and…read morefriendly. I was amazed at the high quality of work for such a low price. Thank you everyone at Star for your hard work. I will definitely recommend Star for any hvac related needs.

Some of the workers are not qualified to do this work and will misdiagnose the problem. If you…read morequestion them, the owner who essentially inherited the business will call you disrespectful.

Log the time they come in and leave: they will overcharge you a LOT!!!…read moreThey may also have to come (like for me) three times before they advise you to replace the unit. But they will still charge you for everything pointless that they did before then.