We've enjoyed working with Sanjive and his team for about 15 years, planning school trips, weekend…read moregetaways, and extended family vacations. Their dedication, expertise, and exceptional service continue to be unsurpassed. They consistently go above and beyond to ensure every detail is perfect, making our travel experiences seamless and memorable.

Sanjive is awesome. He is helpful, knowledgable and super nice. Turn around is very quick too…read more Highly recommend!

Don't do it, I had the most horrible, expensive, experience ever with Linda M. and there is NO…read moreREFUND when the driver and tour guide don't show up. Get a professional, who knows about your destination, not a fake who ruins a very expensive trip. You can NEVER get that time, money, and trip back. Linda will not refund your money. She will make you sign a ( no money back ) contract BE AWARE AND BOOK IT YOURSELF ! She will not help you when your long away from home and already paid ! DON'T let her sell you a Yalla Tour package either BE AWARE !!

My friend is in with me for the 12-21-12 trip to the Chichen Itza Pyramids. We stopped by this…read moremorning to take a look at updated airfare. Beach Travel was still closed=( But we will be back to close this deal.

Mike organized the perfect experience at Yosemite National Park! This trip was my first time to…read moreYosemite and it was absolutely breathtaking. Mike created a flexible itinerary to ensure everyone got the best experience possible. The hikes, the rafting ... all of it was amazing. I will be back next year at Yosemite with BAG Travel!

A year later and I still talk about my trip to Puerto Vallarta with Mike and the BAG staff. I had a…read morereally good time and what I enjoyed most was Mike patience with all of us. It was a big crowd and we were all managed very well. Yosemite is next and I am looking forward to it.

When planning any trip, Lynn is the type of travel agent you want on your side. She is very…read moreknowledgeable, well connected, organized and extremely helpful. We had an amazing trip thanks to Lynn and I can't say enough good things about her. She is a top ranked professional in the travel industry. Bon voyage!

Lynn was so great. She helped us find a wonderful honeymoon cruise to the Greek islands. She was so…read moreeasy to work with and made sure we are all set with cars, covid testing, etc. She also has lots of travel experience so she was able to connect us with a tour guide in Athens. I can't wait for our trip and look forward to l working with Lynn in the future!

I can't believe it's taken me so long to finish this review! We took a family vacation to Sydney,…read moreBrisbane and Cairns in 2013. Rick carefully listened to what type of vacation our family (two teenagers and a young child) was looking forward to. He reserved incredible places to stay and pointed us in the right direction when we wanted to explore on our own. I would think using a travel guru like Mr. Australia would cost more money, but he actually saved us money and time. He is amazing!! Highly recommended!!

I contacted Rick because we were trying to plan a 2 week family trip to Australia. He was so…read morepatient with us while we figured out exactly what we wanted to do, We visited Brisbane, Cairns and Sydney. Rick helped us plan and book everything. It truly felt like a first class trip. We are so grateful to Rick for helping this dream vacation become a reality!!

I have not visited this location in person, but spoke to a customer service representative. She was…read morefriendly and very professional. I gave 4 stars because unlike the previous reviewer from 2022, IACE does NOT sell JR pass exchange vouchers in person at their Torrance office. They require you to purchase online from their IACE.com website and then you have to have the pass shipped to your home address and pay for that shipping. If you are in a time crunch in leave for Japan in a few days, you should just purchase the tickets in Japan or through the official JR pass website. FYI the fees are a bit higher if you purchase the passes in Japan or through the JR website.

Whenever I go visit my family in Japan, I always buy my airline tickets from IACE. As I elaborate…read morebelow, their prices are very competitive and their service is unparalleled. Fare prices: As it's expensive, I always do my homework: I check airfares online and call a couple of Japanese travel agencies in the US. Since 2008, I have only bought tickets from IACE when I travel to Japan. Japanese travel agencies tend to have better deals than airlines or other online venders, at least slightly. They also give you different rates for children, which I never get online (e.g., airlines webpages or other third party sites, like Kayak). I've always saved money buying tickets from them. Service: The agents are knowledgeable, professional, and courteous. As they are knowledgable, they can search for the best deals. Something unique about IACE is that they have a call center, which is open 24/7. Almost a decade ago, my son was hospitalized in Japan, and I had to change our tickets coming back to the US multiple times. As their call center is always open, I was able to call them without worrying about the time difference. Customer Care: When the big earthquake hit northern part of Japan in March 2011, we had planed a trip to Japan in the same month. As we were not sure if it's safe, we decided to postpone the trip (indefinitely). Under the special circumstances, we requested Delta Airlines to refund our money. They refused despite our multiple requests. IACE contacted the airline on our behalf, but they didn't budge. In the end, IACE Travel gave us back $100 per ticket out of their pocket. Although it was a fraction of what I had paid for the tickets, their gesture was priceless. Ever since, I'm a loyal customer of IACE! Recommendation: Their prices are very competitive. They also go above and beyond to help their customers. If you're planning on a trip to Japan, I strongly recommend you to give them a call. They'd be very happy to help you. They never pressure you to buy anything until you're ready. Unqualified 5 stars! ****************************** If you found something useful in my review, please hit "useful" so that I can improve my reviews. If you love food and traveling, follow me, or better yet, let's become friends on Yelp! Thank you and happy Yelping!

Springboard was the go-to travel agency that our local travel agent (Red Carpet Travel, Morris, IL)…read moreused to coordinate our Anniversary trip to Fiji and Australia. All of our needs were taken into consideration in the planning of our trip. We just mentioned what we thought we would like, and Springboard coordinated it all and passed all the info on to our local Travel Agent. We were absolutely amazed that the entire trip-airline schedules, private transfers, hotels, resorts, local sight-seeing tours-everything went without a hitch! All logistics were coordinated so well that we spent our month's travel without having a worry about any of the arrangements. Our Australian Visas were also handled by Springboard, and went without a hitch, also. As seniors, we appreciated the sensitivity to what we can and cannot do physically, also. We would recommend Springboard to anyone.

We used Springboard Vacations for our 5 year anniversary trip to New Zealand. We wanted to do a lot…read morein a short period of time, and Danielle from Springboard laid out a fluid itinerary for us that went without a hitch. Transportation and logistics went flawlessly and everything made sense from a flow perspective. There seemed to be a wide range in the quality of hotels that we stayed in, maybe due to the cost of hotels in different areas and unfortunately none of them had views (this is the only reason I'm giving 4 stars instead of 5, on other trips our travel agency worked with the hotels to get great views). Also I would ask for a "to pack" or "to bring" list for the excursions; we didn't research as well as we should have and this list would have saved us a lot of time/$$ renting clothes at various locations.