I ordered online and paid for delivery and tracked my order. The order never moved past preparing…read more After 40 minutes I called the rest and spoke to 2 employees the last being the manager The manager told me they didn't have delivery and that i'd have to pick it up. I wasn't able to do I asked that the order be cancelled and refunded. The order was placed Feb 2, 2024 and I still haven't received a refund as of March 3, 2024. I called a few days later spoke with ano the error employee she checked and told me the manager never cancelled or refunded the order but d sad he couldn't go anything about it at thst point.

Absolutely awful experience here tonight. Pre ordered…read moreOnline. Waited 20 mins in drive thru to be told it would be another 30 minutes. What's the point of preorder if I have to wait behind everyone else anyway? A slew of inexperienced young staff who haven't been trained or managed properly. When I told them to cancel my order, my family Couldn't wait any longer, my order was miraculously ready. Complaint filed to head office.

I tried coming here on a Sunday afternoon, impossible to enter the parking lot. It was packed with…read morelocals hanging out. I took my business elsewhere.

This has to be the worst fast food restaurant I have ever been to. Our order took over 25 minutes…read moreand when we asked what the problem was, crickets. Asked again and had a sassy pubescent 'explain ' in a loud voice that she was in the middle of preparing our order if we could just wait. We finally got the order complete with two cold egg wraps - they were ready before the 25 minute wait. Bad food, worse customer service - enough said.

This location has a black fly problem. There are always black flies in the bathroom. Imagine using…read morethe toilet and being bit by flies. Not fun. The flies are always there. This has been a problem for the past 7 years at least.

Have been visiting this location in Tillsonburg since moving in the area 5 years ago. Service and…read morestaff is excellent. Yesterday had breakfast and coffee for two. Dine in. We were served with a smile and coffee refills are much appreciated at no extra charge. Will highly recommend this place for breakfast. And to add more on The coffee tastes great. Thanks to the staff for excellent advice. Paul

I was first and she made other orders and is talking instead of making my food she is talking to…read morethe customers and it's been 15 mins

Avoid this dairy queen!!! This was our 3rd and last time coming to this dairy queen and let me say…read moreI do feel terrible for the staff. They are incredibly over worked for what they go through. If there are more than 3 vehicles in the drive thru be prepared to wait a minimum of 40 mins. We waited almost 45 minutes with only 2 cars in front of us. This happens every single time we are there. We watch the angry customers rage while being trapped in the lineup with no way of bailing out. The inside is no better. Floors are ALWAYS sticky and it's usually pretty messy. As for the menu they are usually out of everything and you'll have to settle for your 5th choice.

I called again and still no pick up they just let the phone ring and just stand around thanks a lotread more

The kiddo loves this place. Good looking food for what it is "fast food". It's a large enough…read moreportion for him to have it for dinner and take to school the next day for lunch as well. Solid food for a decent price. I personally didn't try any of their food but I know the family loves it.

Do like the bowls and wraps but for the price they should give you more meat. I find the bowls need…read moremore in it, does not fill me up. Food is good but they could do better.