The female manager absolutely needs to be fired. 2:40pm on 7/25. Her and her staff absolutely ignored 3 people waiting to make orders inside. Tall overweight girl taking drive thru orders could care less. You the manager in your red shirt walked by multiple times looked and kept walking. You only cared once someone asked you. You should be fired read more

Everything needs improvement if they are even interested on doing so. We came to this restaurant Tuesday July 14 around 6 pm. We ordered the 8 pc chicken bucket for $10. They don't have extra crispy chicken and we have to wait 20 minutes they said. It is over 100 degrees inside this restaurant and the ac is not running. 35 minutes later and still no crispy chicken. Even the drive through folks had to wait inside the hot restaurant for their orders. When they finally prepaeed our order, we asked for some butter for the biscuits. Guess what?, they have no butter for the biscuits that they sold us. The manager of this restaurant have to seriously think about his/her career decisions. Because customer comfort, service and satisfaction are not his/her goal. This KFC branch is a disgrace to the chain and a failure. read more

Wow, I was really dissatisfied with this location. My friend ordered a chicken strip meal and got it in about 5 minutes, but I ordered a chili dog meal at 7:51 pm and by 8:25 pm my food still wasn't ready. When I asked for a refund, I was told "no, it's ready," even though it wasn't. I finally got my order 30 + minutes later, but the chili dog didn't even have onions. When they did bring onions, they were just big sliced onions. On top of that, they forgot my root beer float and I had to ask again. I asked for a refund a second time. I gave up and left without my meal. The whole experience was disappointing--there were plenty of workers, but no one seemed to actually be doing anything. Almost 40 minutes later is just plain sad. read more

A&W Restaurant - Receipt - Fast Food Near Me - Lathrop, California

Absolutely terrible first experience here at a kfc. drove for hours and decided to eat here for lunch. Wait times for the food were very long and i am very disappointed with this service and there was absolutely no AC whatsoever. It was incredibly hot eating inside which felt like a sauna. will never be eating here again at this location. read more

I went to order through the drive thru and had a coupon for Original Bacon Cheeseburger Combo for $8.99 and told the person right away that I have a coupon. I made the Rootbeer drink to a float for an additional of $1, so it should only be $9.99 + 8.75% sales tax for the total of $10.86 but she charged me for $11.95. She charged me in full price instead of using the coupon I have and handed it to her. She lied to me and tricked me as a customer. BEWARE!!! If you have coupon, and tells you the price compute it 1st with your own calculator. I will not go back to this place ever..... read more

Great service! Friendly employees. Very accommodating. Plenty of parking. Restaurant is clean. I enjoy the daily specials. My favorite sauce is the COMEBACK Sauce read more

My son and I wanted to grab a root beer float. We ended up getting two chicken sandwiches. One spicy and one regular. The drinks were ice cold and the food was yummy. There weren't many people eating inside so we decided to eat there and it was nice and quite. We ended up staying for about 45 minutes and engaged in a nice conversation. Big thanks to the staff. read more

I haven't been to this location in a little over a year now. But I see it making a comeback and seeing new people. Shows their moving in the right direction, I hope their new manager can keep the good food coming and the good vibes going. He always has a smile on his face and always happy to serve us when we stop by. On one occasion he pulled out his wallet and bought a new cake for us to try out. I've never had any manager do that for us and he also let my family sample their new nuggets. We'll be back soon for sure. read more

A&W Restaurant - Their new cake - Fast Food Near Me - Lathrop, California

The root beer float was on point! Just the right amount of ice cream and root beer. The place was also clean and I liked how it is a combo of A&W and KFC. So I ordered a little chicken sandwich. The chicken in my sandwich was somewhat burnt, and contained a lot of flour. I didn't see a lot of chicken in it. And the sodium level was just too much. I didn't end up finishing it. But I did finish the root beer float. read more

A&W Restaurant - Best root beer float compared to Wendy's! - Fast Food Near Me - Lathrop, California

We were trying to get to Jack in the Box and apparently, you can only get there from the west. The connection doesn't go any further than A&W/KFC. Normally, I don't stop at any of the Yum! (KFC, Taco Bell, Long John Silvers) restaurants because I get sick 1 out of every 3 times but A&W is safe, maybe because the company still hasn't fully integrated it. In any case, we got the regular cheeseburger combos and the very enthusiastic worker asked if we wanted mugs. I said that I didn't care either way. She brought us heavy, glass root beer mugs like I haven't seen since I was little. She also said that she would give us paper cups, so we could get a refill on the way out. That's pretty amazing. The food was reasonably good. Now, I kind of wish I'd gotten the corn dog bites with cheese sauce. I didn't order those because many stores mess them up and the cheese sauce sometimes costs a lot extra, so you end up with a snack for the price of a meal. Their hamburgers are good, though, and better than most, so maybe I didn't miss JiTB at all. read more

Waited 30 minutes for 2 sandwiches. The restaurant was nearly empty. Counter-person was unconcerned and actually rude. Will never return.

This place is a little Gold Mine, right off the freeway and just swirling down the drain. It should be packed all the time! Either the owner doesn't care or the management doesn't care. This place has been open far longer than what it should have been, judging by the extremely POOR QUALITY of both the Food AND the Serving Team. I was literally the ONLY CUSTOMER (How is that?!) and I still had to wait in my car for my (under cooked) cheeseburger and fries. To top it off, the girl who (finally) brought my food out to me couldn't even muster a "Thank You" or a "Have a nice night". It was more like she held the bag out, said "Here" and walked away after I took it from her. As if her having to bring my order out to me was inconveniencing her somehow. I always like to give a second chance. This was the second time I have gotten poor service here. I won't be coming back and 0/0 would not recommend. read more

For a fast food place this A&W/KFC location really seems to get customer service. You don't expect much when visiting a fast food place...you basically get what you pay for. I stopped by here on the way out of town last night and was reminded why in the past I had been impressed with this location. I got to the drive through about 4 minutes before closing time. I wasn't expecting much since usually fast food places around that time have hardly any selection and want to go home. The girl who helped me was cheery, and full of energy. To top it all off both my popcorn chicken and fried cheese curds were piping hot and ready to go in just a few minutes, which was impressive seeing how they were about to close. I will make this one of my stops while traveling in the future for sure. :0) read more

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This place is a joke, they never have any available when you ask through the drive thru. Several times I just have to drive off and go somewhere else. I tried to get some chicken pot pies and was told to wait 25 mins so they can bake it, I said no way and drove 10 mins to the other KFC in Manteca and got my order right away. read more

We stopped here for a couple of drinks and an ice cream. The staff serving us were very nice. However, we were very disappointed by the drinks and softee we purchased. I was craving for a real AW Root Beer drink. Didn't taste anything like I remembered. Not even close. Someone didn't get the recipe right. My wife got the root beer float. So-so, more ice cream than root beer. And the vanilla frosty didn't taste anywhere near like a softee, something off. read more

I waiting in line for 20 min. They only had size small in cups (an forgot to give me my soda) then come home to this disgusting food! read more

A&W Restaurant - $10 chicken popcorn was literally a few pieces of chicken an crumbs - Fast Food Near Me - Lathrop, California

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I just went in the drive thru because the lobby is closed to the public. A sign was on the speaker saying open at 12. It was 12:13. They said they aren't taking any more orders and the drive thru window smelled like weed!! Ghetto ass shithole. Close this place down please and put something that actually serves the public. A&W this place makes you look bad. read more

This is by far the worst and only BAD experience I've EVER had at an A&W location. A lot of the menu wasn't available. No hamburger patties for hamburgers, no freeze drinks, no orange soda. We ordered fries and didn't even get those! We got back to the hotel and realized they didn't even give them to us. I don't know how this location is still in business. Please don't waste your time or money. I regret the visit all together. read more

Ordered a rootbeer freeze and received a liquefied version. When I asked for them to fix it they said that was how they were instructed to make it. The name freeze should have been a hint read more

This spot is just terrible, from the start most of the menu wasn't available. The A&W root beer wasn't even the A&W brand, and they gave us the messiest shakes! Ice cream and carmel (there shouldn't be carmel in a strawberry shake) got our car filthy. Get it together you guys how hard is it working at a fast food joint? Coming from a woman who spent years in fast food and never gave this poor of service even when we were out of everything... read more

A&W in Lathorp, CA has awful customer service! I had called a family promotion the restaurant was advertising and was told they were taking part and excepting that coupon. Only to get told when we order they were not expect the coupon and had no knowledge of the this advertisement. Then the proceeded to mess up our order, such as adding on cheese curds we never order, then tell us they could not make floats we want unless we could 15 minutes to such from diet root beer to regular root beer ( which I can say is bullshit as I have worked in fast food before and know it should only take 2 to 5 minutes to switch over on a busy day), and then they only gave us half filled drink saying they were "out of the syrup" said drink. read more

Eating at an A&W always makes me regress and grin like a little kid. Maybe it's that we often went to the one near my grandparents' house. Regardless, the root beer floats are simply classic (and nearly impossible to get elsewhere) and I sincerely believe they have the best french fries of all the fast food chains. The thing that made this particular location notable, and warranted a review, is that unlike other chains and locations, the counter guy not only took our names as we ordered, but he actually used them throughout the transaction. It was nice to be addressed as a person and not just "Large fries and large float"! read more

Horrible ! Never come back again ! We ordered two root beer float and we waited for 20 minutes . Just two drinks for 20 minutes!!!! No way.... read more

This location is the worst I've been to. We were told to wait in the front for our food, and waited for 30 minutes. We saw other people pull in after us and get their food first. When we did get our order, it was missing an entire combo meal. Also, I asked for plain cheeseburgers for my kids, and they came smothered in ketchup and mustard. I had to back through the drive thru to get the rest of my food and new cheeseburgers, and they asked me to wait in the front again. I refused. I waited at the window until my order was corrected and it only took them about 5 minutes. Why was I even made to wait for 30 minutes in the parking lot if they could have quickly made my order all along? I worked at A&W in high school and have always loved their food, but I won't be back to this location. read more

Having been in the management end of retail and restaurant businesses, I must say that this A&W restaurant is probably one of the worst I've seen in its operation and way of doing business. In a nutshell, I don't feel that anyone at this establishment knows how important a customer is. In fact, from my personal experience, I felt ridiculed, demeaned, and being treated like sh*#!*. Interesting to note, I've joined A&W's mugclub to get periodic promo offers on-line. Like most anyone, we all like to receive deals. I recently received an offer/coupon to take advantage of 50% off a new Cod meal they offered. The cost is $5.99 for two small pieces of fried cod fish, fries, and cold slaw. I thought I'd take advantage of this offer, and try this new item; as I planned to take dinner home for the family. I took the coupon to the store, and the cashier, supervisor, and store manager all gathered around checking it out, and made a big issue out of it. Hello... the coupon was sent to me from A&W for being a mugclub member. From employee to manager; they all ganged up and told me that they cannot accept the coupon because it is not in their system. Hello....I got this directly from A&W, and I made a special trip to patronize their store. In retrospect, it was a bad choice to go there. It is not worth the feeling of being treated like crap, particularly coming from their top management. They couldn't give me $3.00 off a &5.99 meal? Their coupon says $50% off, and it is their own company's coupon. Will that really break the bank for them? That was exactly how it felt like coming from their little cliche. So petty! A&W probably spends millions of dollars on advertising to attract new customers, and when one finally comes in, they ridicule him and sends him away, making him feel like an undesirable. Isn't A&W such a wonderful business, exercising the good ole' bait and switch? I generally spend over $30-$40 for a family meal at a fast food, and this company is making a scene over giving a customer a $3.00 savings. They attracted the customer in, in the first place, and then deny him a $3.00 savings. How sweet and wonderful! I wonder how many people fall for this tactic. I'm not a person who will tell others not to patronize a business. I'm just telling about my personal experience, and how "special" this management and team of employees made me feel. When I worked in restaurant management, I have never, ever, sent a customer away over a coupon? I always showered my customers with gratitude and often give them more than what they were entitled to. Food in general is relative cheap, and have a certain perceived value to the customers. Hence, I cherished my customers, for they were my livelihood. They spent money at my establishment; they are like gold! At A&W, I was an undesirable piece of rusted nail. Come visit this store, or not. The choice is yours. I would love to hear your story. read more

Stopped at the A&W last night for a quick stop on my drive home. I pull through the drive through and get my receipt along with my root beer float at 8:54pm. I was asked to pull to the front and food would be brought out to me. At 9:13pm I got my food. Almost 20 minutes waiting AND missing part of the order. I ordered the corn dog meal and cheese curds and a hot dog. I got double curds and no dog. While the food was good I was super unhappy that I wasn't given a heads up that food would take 20 minutes and then very disappointing that the food order was wrong. I'll go back someday if I'm in the area, but will most certainly be checking my order and give them a chance to get the term 'fast food' fast again. read more

Chili cheese dog did not have enough cheese chili and it tasted a bit vinegary. The mini corn dogs were good but didn't come with any dipping sauce. Order taker was rude and seemed to be rushing me although closing was still 45 minutes away. read more

Is there something less than 1 star? They serve the worst burger I've had in years. Really. What happened to tomatoes and lettuce? Do they no longer grow these vegetables in the valley any longer? Folks. Pass on by this facade of a burger place. read more

Everytime I have come to this location the staff is less than friendly. You would think for the price of the food the customer service would be better. Also everytime I have gone through the drive thru I come home missing something from my order. read more

If you like fried salt try there cheeseburgers. Ordered a few and all you taste is salt... asked for new ones and same thing.. ended up getting my money back..... read more

They do tend to run out and you may have to wait for a fresh bucket.... but the food is cooked right and fresh. They usually have al the sides ready to go. Extra bonus is that this business is also an a and w..... so they have burgers too. read more

The food was okay but the dining area needs a little cleaning and the flies were not okay while we were eating.

Went to the driver through around 10:27pm and the person in charge of the drive through window talk the intercom spoke for a sec and I never heard from them, I waited there for like 2-3mins with no reply if they where closed or busy, I am sadly dishearted that they would do that and I was really looking forward to a good root beer so instead I went to the Carl's Jr next door. read more

It is KFC and A&W in one. I was there half an hour before closing and they were out of white meat chicken. Some clown just finished cooking a new batch, but only made dark meat. Rumor has it that the manager was on the war path. Maybe she will send the rejects back to the world's worst McDonalds down the street. I got extra pieces of dark meat to make up for the white meat i paid for as did a few other people. The Draft Root Beer is not like it used to be. My guess is that they are using carbonated water with the syrup. It doesn't taste the same. Slow service. Next time i will get the A&W burgers and gotget the KFC food. read more

Absolutely filthy and they take forever to prepare the food. The inside is disgusting, the tables haven't been cleaned off. The employees are too busy chit chatting in the kitchen so forget about the extra sauce you wanna ask for. read more

I stopped in for lunch today and the staff was amazing. I've been here in the past but after receiving lack luster service at the restaurants nearby it was very nice coming in and was treated with kindness and respect so much that I felt that I should let folks know and say something. These Ladies knocked it outta the park. Great Job folks I will be back soon. Thank You. read more

It's your average A&W/KFC with good customer service and quality in the prep of the food

Bad Service and food at higher prices than should be. My family even once got food poisoning here several years ago. I hoped they would have cleaned it up.. but sadly not. read more

My daughter went there tonight and used the drive thru and asked for her food a Certain way due to allergic reactions only to find out when she arrived home that Everything she asked not to be put on her burger was put on her burger. We tried three times to get the number from 411 which I'm sure I will now have to pay like a million dollars for just to find out they are not even listed with 411. I then Tried the phone book and found that the only number listed there was a fax number. I then had to resort to the internet just to find a working number. I had to call like three times just to get someone named Monica who said she's worker there 7yrs. I explained my issues with the order and that my daughter was on her way back there with the burger they screwed up. Monica told me that they do not have a number listed either with 411 or on the receipt or in the yellow pages and they have up to 7 rings to answer the phone and at peek hours they do not usually pick up the phone at all. Monica advised me that the owner knows this and is ok with it. I told her this was unacceptable and would be posting this and will also speak to the owner as well. Most times they get the order right but the failure this time could have lead to some serious health issues for my daughter. I hope to get t o speak to the owner soon as I left my contact info. Over all it is a nice place except for the lack of really paying attention to details that can lead to real health concerns. especially since they were made aware of the reasons for wanting her food a certain way. I hope they can change the way they take or make orders for those with food Allergies. read more

They do not honor "Check Ins" for the free cookie :(... their root beer is the one from the syrup fountain machine... not up to my expectations.. a real disappointment. read more