took 20 minutes from when i arrived at the cashier to make my beyond meat burger .... place was empty but they seemed to not care. i asked about my in app purchase and she said she had it.... but for some reason the kitchen didnt get the order. took 20 minutes until my burger was prepared and given to me .... NO ONE ELSE (except one guy) was there to order. THREE staff were standing around. This was around 3:50 pm on a Saturday.... it was quiet and they DID NOT CARE.... they apologized (sort of) that it was taking so long. Look, after 15 min i dont want it. After 20 minutes I expect the burger, my money back and a free burger coupon for the next time i visit. I am totally not impressed. this isnt a restaurant, it is a fast food joint and they should be able to pump out a basic burger in 10 min or less.
08/12/2023 03:51:25 pm
755,boulevard René Lévesque
Order #74
A&W complaint was sent. If A&W want to check it was order #74. They clearly need to examine what is happening at this location as orders are not going to the cook/kitchen area in a timely fashion. read more