Typically for A&W, if you've seen one you've seen them all. This one stood out in my mind for a few reasons.
1) The person who served us clearly hates people and her job. She stared at me with doleful eyes, refused to smile, asked questions in the most succinct way possible which often made the question hard to interpret and responded with mono-syllabic answers. I was tempted to tell her: If you hate your job, find something else. However, good manners (on my side) won out and I managed to suppress my irritation with her very poor customer service skills.
2) The restaurant was cramped and dirty.
Of interest, there was a survey-computer right by the cash. I ordered, took one step back to wait and there was the survey booth. The people serving you can see what you enter. Seems like a bit of psychological bullying to put that where it was. I filled it out and told them service sucks. But that was a bit of a ****-you moment for me with that store. (Do they all place their surveys in that type of spot? Bad A&W if they do!).
Of interest, the restaurant was packed to the brim - we had a hard time finding a table. So I guess no one else minds the crappy service. Oh well.
Would I recommend: No. I think there are other places in Belleville one can go for similar food at a similar price with better results.
Would I return: This was my elderly mother's choice. If she wants to go there again, I will - but I'll try to provide alternatives first. :-) read more