This place was an outrage! I'm so disgusted with this…read moredealership, I'll never go back. Had appt today, Monday, at 1pm and made appt with Savanna over 10 days in advance specifically to get a loaner/rental car while under warranty repairs as I live 45 min away. I called the Friday b4 to make sure they have one of the parts needed. NO, they didn't so ordered it telling me it would be there by Thursday, but my car still had to be there by Monday to get the other work done, they said. OK, I got there at 1pm & no Savannah (at lunch) so Mike? was taking in all the 1pm appts by himself. No problem, I patiently waited. He had none of my info that I left with Savannah. 1/2 hr later he informs me they have no loaners due to some recall & won't let them out, so takes me to rental desk (owned by the dealer's son). She has nothing either but a 2-seater convertible. Um not. It's been trying to snow & I live in WV forest! Ok, so their staff is out retrieving a Malibu & I can wait for their return, maybe an hour. Or, I can pay the diff between my warranty allowance & the Suburbans avail. to the tune of $60/day. Or come back in a hour for the Malibu. Seriously? So I came back 1-1/2 hrs later and still no Malibu even though I'd parked next to one out front. I asked about it but oh that's waiting for someone with a reservation! Seriously! Eventually she says I can have it since the other one is coming in. Another 20 min later of her doing paperwork she brings me a lengthy contract making me initial at least 5 pages of disclosures of all the things they'll fine me for, etc. I sign it all, including $5/gl if tank wasn't full. Gas is 3.29 btw. I asked if it was full now & she didn't know. Then, here's the best part, she's about to hand me keys then says "and you have to wash and vacuum it before return." WTF?! Seriously!? I asked, "are you going to wash & vacuum MY car?" The service manager standing there now. No, of course not. That was the straw that broke the camel's back. Of all my years traveling for a living and using dealerships for service I have NEVER seen such a disgraceful way to treat a customer. So I left, with MY car! I can only imagine how much worse it would've gotten had I let them tear into my car and didn't even have the parts in stock yet. If it's not painfully obvious by now, any RESPECTABLE dealership would have A) loaned me the Suburban for the same price, and B) not demanded under threat of fine that customers WASH & VACUUM their f*ing loaner cars upon return! Who on earth agrees to this B.S.? Pathetic suckers supporting this lousy business, that's who. Yes, I'm outraged and wasted 1/2 my day & $30 in gas dealing with this place, and now still need an appt at GMC Front Royal where hopefully they have some reasonable business ethics. But I'll be glad to try another dealership before patronizing such disgraceful lack of customer service here.

I'll never shop Hyundai again. I bought a 2023 paying cash, and this is the last help I received…read morefrom this incompetent dealership. Can't wait to trade this vehicle and trade with a credible dealership.