So helpful -- worked us in quickly, provided friendly, excellent service and were extremely…read morereasonable about charges for what turned out to be a simple fix (more than fair)! Thank you!

One call? I called twice on different weekdays during work hours and they never answered. Went with…read moreSnipes and happy I did.

Been trying to call weekly for over 2 months and can never get someone to answer. I had some work…read moredone by them that didn't fix the problem and now I can't get a hold of them to come fix it under warranty. Over $300 down the pipe (Pun intended).

I called and asked could I get a quote plumbing work. Alan came out and looked at the job and told…read moreme what it was gonna take to do the job. I needed a water filter installed, a faucet replaced and a draining of the water heater. Within 24 hours I got my quote electronically and I signed it electronically. The next week I was scheduled to get the job done on Friday. Gabe and Alan came and got the job done in a few hours and did a great job. They were professional , they cleaned up the area and they even put bypass valves on my water filtration/softener system so in case my water filter failed, I wouldn't have a leak problem. I am very happy with the job they did.

Well, we called John Wayne plumbing for a cabin we own in Vance that is on a septic system…read more We want to install a washer and dryer but there are no connections for a washing machine water either going to the septic tank or into the washer. We already pulled the environmental records from Tuscaloosa County so we know where the field lines are located and we dug up the septic tank cover. An older guy cane out and went over all the mechanics of the cabin and saw the paperwork from the county, the septic tank location & everything. He left and said it would take a couple days to get a quote It has been more than 2 weeks. Nothing. I called and left a message with the office to ask for the quote. More crickets At the very least, someone should call and let us know the job is a no quote. Don't bother calling this place.

Another local plumbing came twice and did not fix the problem or offer to give me a price to fix…read morethe problem. Called Hicks the office staff was very professional and the plumbers they sent arrived when they said they would, diagnosed the problem and fixed it. They even showed me what they were doing and explained the process to me. The best part of all is when I got ready to pay the bill, the charge was less than a third of what I had paid the other company. They will definitely get my business going forward.

I have used Hicks Plumbing for years and they have always been dependable and quick to address the…read moreproblem. Today Daniel came out to help with a leaky faucet. He was great and very knowledgeable. I recommend them highly.

I had a very bad experience with Roto-Rooter on March 9. A technician came to fix a plumbing issue…read morein my washroom/laundry pipe area but did not fix the problem and still tried to charge me $475. During the visit he became loud and disrespectful, called me "simple minded," and used the phrase "your type of people," which I found extremely offensive and unprofessional. A supervisor later apologized and told me I do not owe anything, but I am sharing this so it is documented and hopefully it does not happen to another customer.

Came when they said they would and took care of my problem, on a Sunday afternoon at that AND took…read more$55 off for food donation!

Chris and Kevin came out to fix our water problem and got it going in no time. You couldn't ask for…read morebetter work or workers! I'll be referring them to anyone needing quality work done.

Booked them through AUX, which unknown to me was part of their company. Was immediately contacted…read moreby them with a service date. No specific time was provided. Called dispatch morning of service and told between 12 and 5. Received notice around 3 that plumber would not be able to come because of previous job. Asked for first available time any date thereafter since I took the whole day off waiting on them. Was told "priority members" get preference and couldn't guarantee a time for me. Would have been good to know that before booking.

Called to have tankless water heater flushed (routine maintenance) and one bathroom facet leak…read more(drip) repaired. The 'stems" were replaced in both laboratory facets and flushed tank as requested then was presented bill for $885.

Fast, professional, explain costs and options…read more They can do any type job. Have a camera and know how to use it.

They were able to fix my issue, but they are way too steep with pricing. I was charged nearly $500…read morefor a part that was $40 online(same model and everything) and took 10 minutes to install. I was informed that they charge by the hour but $460(subtracting part cost) for 10 minutes(30 if you include the "diagnostic time") is excessive in my opinion. Definitely going to search for a cheaper route the next time I have an HVAC issue.

We have had a service contract with them for a long time, and I would highly recommend it. They…read morehave always gotten out to us quick, and in the 1,000,000° Alabama heat, that is much appreciated. They handle us quick and they know what they are doing. Did I mention they are fast? These guys are the real deal for you, if not melting is high on your priority list.