I had a very bad experience with Roto-Rooter on March 9. A technician came to fix a plumbing issue…read morein my washroom/laundry pipe area but did not fix the problem and still tried to charge me $475. During the visit he became loud and disrespectful, called me "simple minded," and used the phrase "your type of people," which I found extremely offensive and unprofessional. A supervisor later apologized and told me I do not owe anything, but I am sharing this so it is documented and hopefully it does not happen to another customer.

Came when they said they would and took care of my problem, on a Sunday afternoon at that AND took…read more$55 off for food donation!

One call? I called twice on different weekdays during work hours and they never answered. Went with…read moreSnipes and happy I did.

Been trying to call weekly for over 2 months and can never get someone to answer. I had some work…read moredone by them that didn't fix the problem and now I can't get a hold of them to come fix it under warranty. Over $300 down the pipe (Pun intended).

Our second appointment with Mr. Snipes when just as well as the first. I don't plan to use another…read moreplumber as long as Mr. Snipes is around. He's incredibly honest and down to earth. Very reasonable prices and a great guy.

Excellent and prompt service replacing our hot water heater. Reasonable pricing and highly…read morerecommend.

Good Communications with Laura and Cody from beginning to the end. Fair prices, they give you…read moreseveral quotes and you choose. We had a kitchen sink that was stopping up. Clean the pipes 3 years ago. They listen to me and brought a larger routter. It worked, we are happier and pleased with their service. Thanks Mr Drippy

I cannot say enough great things about Mr. Drippy Plumbing off Lorna Road in Hoover, Alabama! From…read morestart to finish, the experience was absolutely top-notch. I was scheduled for a service window between 8:30-10:00 AM this past Friday, and right at 8:00 AM I received a confirmation call from Laura, which I really appreciated. Even better, Pierce arrived promptly, just after 8:30AM and appeared extremely professional and ready to get to work. Pierce was extremely respectful, knowledgeable, and easy to talk to. I showed him the issues I was having with a toilet and two sinks, and he carefully explained what was going on in a way that made complete sense. He stepped back out to his van to coordinate with Laura on pricing, and within minutes had clear, straightforward options with numbers for me on how we could approach the problems. The pricing was very reasonable, and they even offered bundling discounts, which made it an incredible value! (Especially for the level of professionalism and quality service they provide.) It is rare to find a company where you genuinely feel comfortable having someone in your home, but that's exactly how I felt with Pierce. From the moment you meet him, you know you can trust him -- supervised or unsupervised -- to do the job correctly and with integrity. Going forward, I will absolutely be requesting Pierce Winkler as our on-site plumber every time. If you need plumbing inspection, repair, installation, or replacement at a fair price and want a team that truly values professionalism and customer service, I highly recommend Mr. Drippy Plumbing. Pierce and Laura were outstanding!

I found a broken water line in my front yard that had a substantial leak. I called Jason's Drain…read morefor service and they were able to respond within the hour and make the repair in less than two hours. Two outstanding repairmen came, located the leak, repaired it , and filled the hole and replaced the grass so that the yard seemed undistributed. Awesome Customer Service paired with well skilled servicemen are hard to find these days. They are well worth the call.

I highly recommend Jason Hunter's company for any plumbing needs. He and his team are friendly,…read moreprofessional, highly experienced and will do a great job. Jason will explain what is going on, how they plan to address it, and they will handle it efficiently. They did some work on our older home that included replacing a drain pipe and installing a new pressure control valve, and we feel very confident in the quality of their work, and will definitely call on him again when needed.

Called to have tankless water heater flushed (routine maintenance) and one bathroom facet leak…read more(drip) repaired. The 'stems" were replaced in both laboratory facets and flushed tank as requested then was presented bill for $885.

Fast, professional, explain costs and options…read more They can do any type job. Have a camera and know how to use it.

Chris and Kevin came out to fix our water problem and got it going in no time. You couldn't ask for…read morebetter work or workers! I'll be referring them to anyone needing quality work done.

Booked them through AUX, which unknown to me was part of their company. Was immediately contacted…read moreby them with a service date. No specific time was provided. Called dispatch morning of service and told between 12 and 5. Received notice around 3 that plumber would not be able to come because of previous job. Asked for first available time any date thereafter since I took the whole day off waiting on them. Was told "priority members" get preference and couldn't guarantee a time for me. Would have been good to know that before booking.

Literally the worst company I've ever dealt with…read more One job we needed the outside water line shut off handle replaced which they did. They were supposed to pull up the toilet to see what the clog was (I knew my daughter had flushed a tooth brush) and replace the shut off to the toilet. We paid for all of that but the toilet was never pulled up and the shut off was not replaced. We replaced the toilet because they said they pulled it up and there was nothing there and the toilet just needed replaced. When we pulled it up we found the tooth brush. They did refund the entire amount after multiple calls complaining about the lack of work done. There was also items purchased to be put in the tank of toilet and those items have disappeared. Unfortunately used them again for a tankless water heater a few months later. They never return calls. They call to say they are on their way but don't arrive for at least 3 hours. Drag out the job multiple days. Horrible communication. Put dirty items on top of my clean towels I have folded on a shelf in my bathroom. I will absolutely never use them again. I have used this company for years for multiple things around my house but the last 2 calls will the absolute last!

Needed plumbing service on a Saturday, this was the only company offering service. Took awhile for…read morethem to arrive but I was told it would and of course being after normal business hours the service was expensive; still they solved the problem and I was glad for that.

I have a property in Anniston and my tenant was experiencing no heat/a broken HVAC system, in this…read morecurrent frigid winter. I reached out to Dunn initially through a Google search (after hours) and received an email and text message reply within 24hrs. I appreciate the prompt reply. I called the next day and their phone system used an automated AI response initially, but I was then rerouted and able to speak with a service person. They dispatched a technician, diagnosed my issues, sent quote estimates to my email, followed up with a confirmed booking, and came out within the next day with the proper part to service my broken system. Before the serviceman arrived, I received text updates with pictures of who to expect and with their estimated time of arrival. The communication, timeliness and efficient service provided by Dunn was exceptional. They charge a standard assessment fee which is factored into the overall cost of service. I would recommend Dunn if you're local to their service areas.

We had a couple of issues going on and Dunn's worked through them to get tot he root cause. As with…read moreso many home projects, one thing leads to another and we finally replaced the sump pump at the heart of the matter. Given all the things that had to be done along the way, the manager gave me a good deal on a couple of the other issues that were repaired, which made feel they were very value conscious. Among the firms that I reached out to through Yelp, they were the first on the site and ready to start work. I'd definitely use them again.

Set up an appointment for them to do a couple jobs for us. They contacted me and asked if they…read morecould change the appointment and that was fine with me. Then, they never showed up and didn't call. Very unprofessional!

Jonathan responded to our call for help regarding installing a new faucet in the kitchen as well as…read moreremoving the old stuck parts and repairing a damaged piece that we didn't know the name of. We already had our new faucet and parts, and for the new piece, turns out it was the strainer, he asked me to download the home depot app and place my order and offered to pick it up. He pulled out the old pieces, installed the new faucet, and I went to pick up the strainer which he installed and triple checked for any leaks once complete, all in exactly 1 hour. Jonathan was absolutely amazing! The price he charged was incredibly reasonable and a relief for our limited budget: $50/hr for so much work covered. He's also skilled in other jobs too, so we are having him back to install two new light fixtures and convert to LED from fluorescent bulbs. Moreover, he was kind, patient, and knowledgeable. Jonathan answered all of my questions about terminology for things in case I have any trouble in the future and described how converting to LED can be as simple as picking up the new LED plastic bulbs. Truly an amazing human and awesome experience, I look forward to working with him again soon!