Every time that I've been there all of my questions have been answered about product information,…read moreavailability, and pricing as well as what may qualify for a tax insentive. They have alot of items are on hand and if not a different store most likely does so the longest you'd have to wait is about a week. The staff and managers are always professional and helpful.

2-27-2017 Update regarding my previous post. My phone call…read moreto the service departments "boss" was never returned. I called 5 days later and was forwarded to the General Manger. This man took action!! I had a service technician with the part to my stove in my home the very next day. I am happy to report that my stove is now working!!! To the General manager (Chad C.) and the service technician (Scott R.) "Thank you, thank you, thank you!!" I appreciate your efforts and dedication to your job. I only wish others were as efficient as you. Also, Scott C. deserves a raise for his hard work and dedication. I hope someone is listening and follows through on this, as it would be a shame to loose him as an employee. As a final note. This was a relatively easy fix that was drug out for way too long!! Clearly this company needs to work on follow though, and communication to better serve their customers. I hope that management is listening. No one should have fight this hard to get their stove fixed! Susan

First time we have had Marcell's service our fireplace. The tec was on time and pleasant. He…read morecleaned it and replaced the remote. $150 for the remote. Cleaning $310. Total $470. What a rip off. Have someone else service yours.

We had an amazing experience with Marcell's. We previously contacted a competitor with a lack…read moreluster result. During a routine fireplace cleaning, we were told that our fireplace had to replaced with a more modern. We insisted that there was nothing wrong with the fireplace but he refused to listen to us and talked down to us. This is the exact opposite of our experience with Marcell's. BJ Marcell cleaned and serviced our fireplace. He treated us with respect and friendly conversation as he worked. All our future work will be with Marcell's thanks to this experience. If you are on the fence if you want to call Marcell's, please do yourself a favor and start with them. You will be happy with your choice.

They were professional and so great to work with. Deven is a craftsman who made sure the fireplace…read moreis a show stopper ! Would recommend Antigo fire place for your fireplace needs !!

We are hosting Christmas this year and planned to use our basement area to seat everyone for…read moredinner. The gas fireplace would not light, the pilot light would not stay on. The basement tends to be cooler than the rest of the house. I called Antigo Fireplace and the gentlemen on the phone diagnosed the issue. He gave me several options on how to go about finding the replacement part. I stopped in at the store and picked up the part, he again was very helpfull. You just don't get this type of customer service from the big stores. We will now have a very cozy dinner atmosphere on Christmas day.

We Recommend Fletch Chimney Service for their fast and amazing chimney work. They are THE BEST IN…read moreTHE BUSINESS! They are totally professional, personable, friendly, respectful, responsible,trustworthy and they do excellent work! They deserve a +5 rating! - Manawa, WI

Jim did an excellent thorough job of inspecting our chimney and gave us assurance that all is wellread more

One of the best I've met! Was thinking my 30 -year-old…read moreoriginal A/C was needing replacement..... NOPE!! Ray inspected, and two days later came out and checked the 'charge', and then cleaned the condenser. Son-A-Gun! Everything worked as it was supposed to!! Both Lisa and Ray are very cordial and genuine. There could never be a-higher recommendation. Practical, honest, and common sense. Saved us thousands of $$$$$!

We have used Ray's Heating & Cooling for 30+ years. They have always been timely, professional,…read moredependable, and provide quality service. We highly recommend them!

Very satisfied with the two fireplaces installed- everything looks great! I would have given a 5…read morebut I thought someone would come out to demonstrate use but was told I should go to store instead. I will refer to booklet I picked up at time of sale which is no problem. Thanks for the awesome job!

Contacted them for a wood stove chimney repair. What I thought would be a simple job, turned…read moreinto a major upgrade. They didn't return my calls, or respond to email. I now find out I will be needing a new chimney and wood stove to replace my 35 + year old system. Business must be great for them, they don't need any new business. They lost a substantial sale of chimney and new stove due to their lack of contact and poor service.

Great business. Great crews…read more Fair priced. Trustworthy. Used for fireplace cleaning and chase replacement/installation. Owner is a fair honorable person who stood by his work and when it became an issue that needed work that was beyond their scope...immediately made the arrangements for the completion of the job. Recommend and will use again.

The home I bought had an old wood stove installed. I contracted Advanced Chimney Specialists to…read moreremove the stove and chimney. The team arrived on time, removed the stove and chimney parts, closed up the opening in the roof and replaced the shingles! All of the team was very polite, made sure all debris was cleaned up and hauled away what they removed. Great job! Very happy customer!