we hired Chicago Chimney company to repair our chimney as well as our fireplace. The concrete on…read morethe chimney repair is crumbling and deteriorating. We contacted the company and they told us they would send the guy back out to repair the work, but they never did. Then they told us that the guy Mario, who did the work does not work for them anymore. We ask them to send someone else to repair our chimney . They stopped taking our phone calls and would not answer our text messages. I recommend anyone needing chimney work to stay away from this company.

We hired ChimCare for what should have been a routine inspection and sweep, and instead ended up…read morewith a serious safety incident and very poor workmanship. Their technician left the gas running before ignition, causing a fireball to shoot out of the fireplace while I (and our dog) were sitting next to it. It singed the worker's hair and melted his phone case/phone, this easily could have resulted in a serious injury or property damage. It also became clear during the visit that the technicians didn't know how to operate one of our fireplaces. They had to text photos to someone else for instructions and still could not get the second fireplace working (which we later discovered is controlled by a simple wall switch). Despite the lack of safety and technical competence, we were charged a 50% mid-service up charge for "deep cleaning" sweep, with no clear explanation of what that covered beyond the original inspection & sweep service, all while we were trying to calm our dog, who was scared from the fireball. The stone on one fireplace needed crack repair, but the workmanship was sloppy. Sealant was accidentally smeared onto our marble facade on the outside of the fireplace and not cleaned up, and the color of the sealant doesn't match the stone in our fireplace. None of this was disclosed beforehand, and now it will require further repair to fix. We reached out via phone and email multiple times asking for a resolution and gave the company every opportunity to address the issues. It has been over a month with zero response from management. We are now having to dispute the charge through our credit card company. Based on the safety risk, lack of technical knowledge, the questionable mid-service up-charge, and complete lack of accountability or care to resolve these issues with us, I would not recommend this company.

I contacted Southwest Fireplace to repair a Heatilator fireplace. I agreed to have them tune up the…read morefireplace and diagnose why the fireplace was not lighting. A technician from Southwest Fireplace visited my home and diagnosed the problem as a faulty pilot assembly. Another company had previously said the pilot was fine but diagnosed a faulty fireplace valve. Southwest Fireplace later came out to replace the pilot assembly and complete the tune-up. While working on the fireplace, the technician asked who had told me that the pilot assembly was faulty. I replied that Southwest Fireplace had diagnosed the faulty pilot assembly. It seemed odd that the technician questioned as to who said the prior pilot assembly was faulty. I asked if the fireplace valve was ok and the technician said the valve was fine. The technician seemed to have some difficulty lighting the fireplace after replacing the pilot assembly and completing the tune-up. A short time after the work was done, I attempted to turn on the fireplace but it would not start up. I contacted Southwest Fireplace and was told that I would have to pay for an additional diagnostic check to determine why the fireplace was not working. Given that the fireplace failed without really being used since the repair, it would appear that Southwest Fireplace had initially misdiagnosed the problem. And now, Southwest Fireplace expects me to pay them again to re-diagnose the problem. I have already paid them several hundred dollars and still have a non-working fireplace. I do not recommend doing business with this company. The rating should be zero, but one of five is the lowest option available for the review.

George Martinez was very great and he walked through every step of the process. He fastened the…read moreexhaust vent and cleaned our furnace.

The finished product!! I highly recommend SUMMIT MASONRY!! Professionally done at a fair price!!read more

Mario gave me the best price on a project and came out to complete it within a week of approval. He…read morewas easy to communicate with and his crew was tidy and efficient. I look forward to working with him again!

Great experience from start to finish. The technician was prompt, professional, and extremely…read morethorough--not just with the cleaning itself, but with the full inspection of the chimney and fireplace. They took the time to explain what they were seeing, pointed out areas to keep an eye on, and made sure everything was safe and functioning properly before leaving. The cleaning was done carefully with no mess left behind, which I really appreciated. It's clear they take pride in their work. I feel much more confident heading into the season knowing everything has been properly checked and serviced. Highly recommend.

Have been using Superior for years to service my chimneys. They have always been professional with…read morethe highest standards of service. Recently I suffered some damage during a storm and Alan came out for the repair. He was outstanding and I highly recommend this firm.

Art was very professional, knowledgeable and respectful!…read more Great work and customer service. Will be calling Chimney Monkey back every year for a cleaning and inspection!

I found Chimney Monkey on Yelp. I reached out to 5 different companies for an estimate and was and…read morestill am very impressed with the Owner Art and his team. Art answered all my questions while keeping all answers short and simple with no gimmicks. Once I scheduled I received a follow up text to let me know Team Chimney Monkey was on their way. The team arrived 10 minutes early, introduced themselves (Alex and Vitaly), wore bootys to protect our wood floors and explained the process. Approximate time was given for maintenance and Vitaly was right on! Inspected the roof top chimney and offered his expertise. Our Gas fireplace looks brand new. I highly recommend Chimney Monkey. Honest, competitive and their customer service is beyond 5 stars! Thank you Chimney Monkey.

I worked with Mr. Rudy Bauer from the time he first started. I started laboring in my sophomore…read moreyear until I graduated then I joined Local 14 in Joliet in 1986 I worked with some very good Contractors. In 92 when the housing market exploded in Kankakee County I started my own business had it for seven years. My wife owned half after my divorce I couldn't afford to buy my ex- wife half out. So we sold out. Then Rudy hired me and I hope I helped him with a few things. But he always made sure to keep me busy even though some cold winters . Rudy Bauer is a hard working man and treats his customers well. He goes the extra mile to make sure they are satisfied. So I would recommend him as FIVE STAR CONTRACTOR

After getting my chimney repaired 3 times, Bauer Masonry did the job right. I'm so glad his…read morebusiness was referred to me by a reliable source. They spent the whole day working on it and now I feel assured that I won't have any more problems in my lifetime. Mr. Bauer is a man of few words but the quality of the work speaks for itself. Thanks, guys!