Last summer I took in my 2002 7.3 with 50k miles for a loss of power when towing a trailer was…read moretold it need $5000 of repair turbo riser,ball joints, rear end bearing and seal, shocks I was traveling and was stuck so I had no choice after 7 days got it back rear end was leaking, took it back 2 more days "seal was defective " got the truck back hooked up 5th wheel left camp ground still NO power took it back found hotel and spent 3 more days turns out the problem was the fuel pump. They did not charge for the fuel pump as it was the original problem and was missed by the experts So I am out 12 days and 5k they did do all the work they charged me for, but was it needed? I don't think so.

Don Kittle and his team has worked on my truck for years and they have had a great team and they…read moreare motivated to take on any task! I'm glad they are my local transmission shop

I took my truck here in 2023 for transmission rebuild. Don Pittle held my vehicle fir 4 months the…read morefirst time. When the repair lasted less than a month I took it back only to be without the vehicle for 8 months. When I got it back it lasted only a few weeks before it was broken down again. Waste your time, energy and money going here. MONEY will be thrown away on this mechanic and he will smile while he does it. ​

Been using them for 25 years absolutely love the quality of work and the timely buildsread more

I so wish this shop was closer to east Tennesse. Still I brought my 02 mdx here for a rebuilt…read moretransmission. They were great and I saved a 1000.00 bucks plus also got 2 new axles and an external transmission cooler. One year later still going strong. This shop is awesome.

This is a late review, so my apologies. Our 2002 BMW 530i Sport sprung a leak in one of the plastic…read moreradiator end caps, and if you know BMWs, you know the plastics on the older ones can be a weak spot. In fact, this was the 2nd radiator our BMW had since 26,000 miles. Performance Auto Care, which has deep BMW knowledge, took care of our beloved BMW which was approaching 200,000 miles. Chris and his staff will take care of you. It's great to be able to talk with the professionals who actually work on your car rather only dealing with service writers at other places. They will treat you and your car with respect at Performance Auto.

Chris Wellborn took care of my alternator at the last minute on a Saturday morning when no one else…read morecould, even when his shop wasn't technically open, even when he had to go pick up the part himself! Really saved the day and went above and beyond! Honest and trustworthy mechanic and those are hard to find!!

I highly appreciate and recommend Christian Brothers Flowery Branch! They are fast, professional,…read moreknowledgeable and provided great service without a long wait! They did a thorough check of my older, high-mileage vehicle and let me know which items were a must versus which items could wait with no pressure. I'll definitely be returning!

Extremely good service. Kept me updated throughout the service. Told me how long it would take.read more

So I normally only do food reviews, until my experience at this place…read more I needed brake work badly and I came across a few reviews of this place and decided to give them a call (not to mention it's behind my neighborhood). Right from the the first call to them the owner, Ryan was very present, personable and accommodating. I didn't need an appointment and he assured me he could help and penciled me in. The location is very convent and very clean and welcoming. Not to mention the family dogs running around! I had a great experience. Friendly place and staff. Everything was very well explained to me and I even got to speak to the mechanics as well as Ryan. Everything was completed in the same day and nothing felt upsold. I felt very confident I got great service and it is clear this shop has high standards. I would recommend this shop to everyone. I now have a new mechanic I trust!

Huge and costly mistake taking my car to United Auto in Flowery Branch. Shame on me for trying to…read moresupport a local business that doesn't deserve it, in my opinion. Summary: I understand that auto shops need to mark up parts (on top of wholesale prices) to make a profit. The owner of the United Auto Shop said that 'they mark up parts by 35% over their cost'. After two verbal requests, I finally got (after I paid the invoice) the part numbers for the parts (supposedly) replaced. I looked up the retail prices and saw that they charged me over 2X retail price for identical, readily available parts ($2,800 for parts that I could buy at retail for $1,300). When I discovered this, I called to speak with the owner (Ryan). He said that he would not rebate me 'one red cent', which indicates to me that he's perfectly fine with gouging his customers well above his stated policy. I would think such (in my opinion, egregious) pricing practices were required to be disclosed to consumers and protected under Consumer Protection Regulations. BTW, they didn't complete the work correctly, so I will need to take the car to another shop to get it done right. Details: My car was leaking hydraulic fluid in the retractable roof area and into the vehicle. I had viewed a YouTube video showing the exact same symptoms on the same make / model of car but thought it better to take it to an auto shop to have it fixed instead of doing it myself. Mistake number one was taking my car to United Auto. When describing the issue to the shop manager, he said that he had experience with such problems and knew how to fix them. The manager called me with a rough estimate (not a quote, let alone a written quote) before they even diagnosed the issue, 'for about $5,000' if all of the entire cylinder systems needed to be replaced, which he said he doubted would be necessary. Still no quote. Another mistake on my part. Then he said something that should have been the biggest red flag. He offered to buy my car from me (presumably at a substantial discount) before the work was started. Based on my forty years of business experience, I would say that ethical businesspeople don't do that. But I said no thanks, and let it pass. Another mistake of mine - I should know better. I provided the YouTube video that showed the exact same issue for minimal cost and effort. The representative said that he reviewed the video thanked me and said that he shared it with the mechanic. After doing their work (which is still not complete), which took much longer than they estimated, they charged me over $5,600. Of course, their website states that they can levy a lien on your car if you don't pay in full. So, I did pay, given my experience with them up to this point, and then called the owner to discuss their, in my opinion, egregious charges for the parts (setting aside the extensive time charged me for the work). I requested a reasonable rebate just to adjust the parts pricing from over 2X retail versus what he said was only 35% over wholesale. His response: 'Not one red cent rebate'. I will never make the mistake again and allow United Auto to get near one of my vehicles ever again.

After 4 tries they still couldn't get my transmission right. I finally gave up and just decided to…read morelive with it. Not only did they do a lousy job, but they made it very unpleasant. And after they kept adding on fees I could've bought a rebuilt transmission from Mitsubishi for the same money. I wouldn't wish this repair shop on my enemies.

Just left Don Browns & had to share my experience. My father used to frequent this shop any time…read morehis vehicle needed service & always had nothing but good things to say about them. As a result I have been taking my vehicle there for awhile now. Flash forward to yesterday...I recently bought a new car & wanted a hitch installed. Called & talked to Matt & he said to call him when the hitch came in. (It was delivered to my house about an hour later) When I called back Don said to bring it in around 10 am today. I hung around & the hitch was installed on my car 30-40 min later! Grant the fact that you don't need to be a rocket scientist to install one of these, I was impressed & more than happy that they were willing & able to install on such short notice, wow!! Don even adjusted the bill & gave me a discount. Who does that? Love him! (Matt too - good job!)