We've been operating our senior daycare center here for over 20 years, and as a fellow local…read morebusiness, we always make it a point to support our neighbors. That is why this recent experience has been so disappointing. Last week, your team performed our annual gas test. During the service, the water heater was turned off, even though it's required to stay on 24/7. When we reached out to Robert to ask him to come back and finish the job properly, he refused to do so without charging us an additional trip fee for his own team's oversight. To make matters worse, Robert claimed our staff told his team to shut the unit off. Over the course of four phone calls, his story kept changing. He blamed several different people, including our owner and even a staff who wasn't even on-site that day. We've always appreciated your professionalism. We're reaching out because we value local partnerships and hope you'll look into this internally to get things squared away fairly.

Robert and Mike came out to remove old and install a new gas stovetop. They where friendly and…read moreprofesional. Issue came up with granite countertop needed to be shaved off as new one was slightly bigger. The price was reasonable for a change order at the last minute. The work was done professionally. Will call them again.

First, I want to say I appreciate Chris's quick responses and politeness. He was professional and…read moreanswered all of my questions. Our garbage disposal started leaking on Sunday and we needed someone quickly. The companies we used before weren't available until Wednesday and couldn't give me a quote without coming out. I sent messages to several companies on Yelp and Inheritance Plumbing responded within minutes. Their service fee was $125 but waived if we approved service, which seemed fair. Chris estimated a 3:00pm arrival but later texted that he was delayed. He didn't arrive until 5:00pm. Once here, he quoted $785 to replace the disposal. Based on my research, average cost is usually $400-$500. I asked for details and was told the price included a 50% markup on the disposal plus a $350 flat fee. I reluctantly approved because our schedule didn't allow us to wait longer without a working kitchen sink. Afterward, I looked up the exact disposal and saw it cost $200 at Home Depot. Even with a 50% markup (which I also think is high) that would be $300. I also know that businesses don't pay customer costs so that seemed really high. Add in the $350 labor, and the total should have been closer to $650. With cash and first time customer discounts, we paid just under $700, but I still feel this was significantly higher than fair market pricing. I later spoke with two friends who own plumbing companies, and they confirmed that the price should not have exceeded $500. We also run a few businesses and I understand needing to cover overhead and labor costs, but this felt more like an "emergency fee" than a standard labor charge and feel like we were price gouged. I called 2 more reputable local companies the morning after and both quoted under $400. As a consumer we would expect fair pricing and this was definitely not fair. Overall, the work was completed professionally and same-day, but the pricing was much higher than other companies. For that reason, I personally would not use this company again.

Very knowledgeable, professional, and we are glad we chose Chris. We had a gas hot water heater…read moreinstalled, and it was one of the best decisions that we have made. Thanks, Chris.

We had a leaking valve and needed to add a gate valve.. Chris came out the same day and replaced…read moreboth. The price was very reasonable and we always call them for any plumbing issues. Can't say enough nice things about them.

Needed to replace a very old school toilet and shower system. They came out and got it done quickly…read morewith quality equipment on a complex change over. Price was reasonable and just good people you can trust.

They gave me an appointment window of between 8 and 12 a.m. which leaves you just sitting around…read morewaiting. They didn't show up at all so continued to wait the entire day, wasted my entire Saturday. They did not have the decency to even call. I will find another plumbing service that respects their customer's time.

ZOOM was very easy to deal with ...They got to my job immediately...Work was completed…read moreproficiency...Scot their plumber did excellent work and tested what he did ...Would recommend them 100% .....Happy Customer

Ell-Dee has been my go to plumbing company for over a decade. They are always fair in their pricing…read moreand do excellent work. Always my first call, and should be yours too. I recently recommended Ell-Dee to a friend and they saved him from a $600 "repair" recommended by another company.

It never seems to fail. We have family coming for Thanksgiving. Last night we had a leak in the…read moreattic over the kitchen and had to turn the water off until Ell-Dee Plumbing showed up today. The owner, Steven Denney, said it would be Wednesday, so I said that's ok. I needed something sooner. He said he would have someone out by 6 pm. He called earlier, said someone cancelled and someone would be out by noon. Joe and Caden showed up, assessed the situation and had us fixed in 30 minutes. The pricing was fair and a slight shock that it was so inexpensive. I cannot thank them enough. Give them a call @ 281-334-2288 for great service and a fair price.

Prompt communication, competitive pricing, and very thorough inspections. Answered all my…read morequestions. Nice team!

Great service. Quick response. Will definitely call again when we need belp. Highly recommend this…read morecompany.

Local Hitchcock, TX plumber no-showed us; so, we called Saturn Plumbing and Backflow and Cameron…read moreshowed up and installed a full-body shower panel in our master bathroom, and repaired a leaking pipe in the exterior of the house. I strongly recommend this small plumbing company as I was impressed with Cameron's knowledge, friendly demeanor, and professionalism, albeit he is also a Texas licensed Master Plumber to boot!!

From the owner: My name is Cameron Ritter I am the owner/operator of Saturn plumbing and backflow LLC I’m here to…read moretake care of your health safety and welfare as it pertains to plumbing. I don’t waste your time with repairs that don’t work and pushy sales. I’m here for YOU!

Fantastic work changing out my garbage disposal. Great communication without being overbearing!…read more Work was complete in an hour and at a competitive price, will definitely use again.

New Gen was quick to respond when i called regarding a leak , as well as a loose kitchen fixture…read more The service provider was timely,knowledgeable, polite and the estimate was free. Definitely highly recommend and will call again for any future plumbing needs