I reserved a unit here yesterday to be picked up today. I talked to a woman at 10:02am this…read moremorning to confirm I was picking it up today. At 10:08am she called me back but I was at work. She left NO message on my voicemail! I went to pick it up exactly at 4:45 ( which is when I was out of work and confirmed with her on the 10:02 call). At 4:45 I show be up and she told me she rented the unit to someone else bc they got here before me!!! 6 MINUTES!!!! 6 minutes passed from our conversation to her renting it!!!! HORRIBLE HORRIBLE CUSTOMER SERVICE!!! I will be sure to let every website and friend no never to deal with these money hungry SOBS!!! I'll take a waiting list at a company who cares about their customers before I will ever give them a dime of mine!!

This was a great company at one time. I just spoke with Amber who is one the rudest people I have…read morehad the displeasure of speaking with on the phone. Before I retired I was a customer service supervisor. I would never let my employees speak to anyone let alone a senior citizen with such a nasty attitude. I have explained over and over again, I am a senior citizen on a limited budget. I have had to live in motels while waiting for a senior citizen apartment. All I get is young people who DON"T listen. They are so busy condescending that I am trying to explain my situation but they keep giving me a script. I have dealt with previous people at this location and they were always kind and understanding. What happened to this business? I have had Public Storage employees that were kinder and more understanding. I am sorry that is business is not what it used to be. I always encouraged people to use them as the personnel were so kind. Not anymore.

Experience was fine up with them until I cancelled with them. I was told my subscription to the…read moreservice has stopped and wouldn't recieve any more charges, but now just recieved an invoice from them for subscription services covering a time period that is after I already cancelled my service with them. How does that work? So it looks like what I was told wasn't the truth, and now I'm going to have to call my bank to take care of this, which I didn't want to have to do.

From the owner: Coastal Storage located in Rio Grande provides portable and fixed storage. We have all steel…read morecontainers with wood floors are that air tight and water resistant. Residential and Commercial, convenient pick and delivery. Commercial accounts welcome.

Clean facility, new units, fair pricing, efficient staff, 24 hour access, great valueread more

They told me they had 24hr access, so I spent $350 getting boat insurance since they said it was…read morerequired, then later they told me they don't actually have 24hr access... so I'm out $350 for nothing and have to find a different storage place. Also now I'm going to have to update my insurance with the new address. Huge hassle and expense for 0 benefit.