1 Star
I am extremely disappointed with the service I received from this pharmacy. My doctor sent my prescription on September 15th, and as of September 28th, I STILL do not have my medication.
I went to the pharmacy in person last week and was told they had tried to contact me, yet I have no missed calls, voicemails, or messages from them.
This morning, I called again and was told they didn't know when my medication would arrive and that it could possibly take another week. Because of this, I went to my doctor's office and asked them to switch my prescription to another pharmacy.
My doctor's office offered to call this pharmacy directly to find out what was happening. After my doctor called, suddenly the pharmacy said my medication would be ready within ONE HOUR.
I arrived at the pharmacy around 4:00 PM to pick it up, expecting it to be ready based on what they had told my doctor's office. Now, after all of that, they are telling me it won't be ready until TOMORROW.
This is ridiculous. How does my prescription go from being sent on September 15th, to possibly taking another week, to suddenly being ready within an hour after my doctor's office calls, and then when I physically arrive to pick it up, I'm told to come back tomorrow?
The conflicting information, lack of communication, and repeated delays are completely unacceptable. I have made calls, visited the pharmacy, involved my doctor's office, and made another trip here based on the information THEY provided--and I still don't have my medication.
Patients depend on their prescriptions. This experience has been incredibly frustrating and disappointing. read more