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Knoxville, TN

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Pioneer Heating and Air - obvious grass clippings on coil causing h & a unit to not work

Pioneer Heating and Air

(48 reviews)

Had to replace an old A/C unit with a new one. The technician advised on options for replacement…read more The new unit was installed the following day as promised. Due to parts backlog, there were some issues with installing the correct thermostat with the unit. Once the part was delivered , the new thermostat was installed and working great.

Ridiculous. Called Wednesday to get a price on duct cleaning. Was told I would be getting a call…read moreback to schedule. Friday (today) when I had not heard back, I called and was told my appointment was today between 11:30 and 1. What appointment? I never made an appointment. No one ever called me. I would have made work arrangements. I have no idea if they're coming to do the cleaning, assess, whatever. After I tell this AI lady to get me a REAL PERSON, they confirm the same thing. I frustratedly ask what they are even coming to do, and of course she doesn't know. But she says she will have a tech call me to let me know what the plan is (maybe I can work around it?). Guess what didn't happen. Sure, a tech calls me up say he'll be showing up in 50 minutes. Are you kidding me? I called HOURS before this to see what the plan was going to be, how the hell do I make arrangements in 50 minutes? I finally say forget it. What kind of business practice is this? Yall obviously know who this review is by because I've given you all the "appointment" info. Wanna call me and make this right? Yeah I "rescheduled" with you for Tuesday, but I've got another company coming Monday to give me an estimate. Hoping I can use them instead. $$$ Do better. UPDATE: Guess who never showed up for the second chance appointment I graciously gave them today? Hilarious you guys couldn't "pioneer" your way to my property.

865 HVAC - hvac - Updated October 2026

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