Saturday hours posted on the front window reads, 10 am to 3 pm, but the business is closed. I am…read morehere waiting at 10:36 am but no one has shown up. There is another customer waiting for pickup that really needs their items today and are worried they will have to go buy some clothing for an event.

Excellent service and alterations! Will definitely be back for additional hemming services.read more

J J absolutely CRUSHED my wedding dress alterations. We brought my dress in on Monday morning…read moreneeding the top to be taken in and the hem to be done. He completed the top part in 30 minutes and then the hemming over 3 days. My wedding is in a month and was not expecting to it to be done so quickly and the quality is unbelievable! HIGHLY recommend J J for all your alteration and dry cleaning needs. Cannot express how happy I am (not attaching a picture as I want my dress to stay a surprise ;p)

I came in to get a new suit hemmed. The process was quick and easy. The changing room was located…read morein the waiting next to the large mirror. He measured and pinned the hem in place. The pants were available in two days. The price was fair. They were hemmed correctly He was very polite.

Great place with quality cleaning. Charles, the proprietor, is kind and conscientious. My items…read morecame back in great shape. Thank you, Charles.

I think this is my first Yelp review but I feel compelled to caution others before trusting Saber…read moreCleaners (C and M Custom Tailoring) with your time, money, and clothing. I dropped off 4 jackets on Friday, July 3rd for dry cleaning (with one small alteration for a hole in a jacket pocket). I was given a pickup date one week later, Friday July 10th. I arrived the following Tuesday, July 14th only to learn my items were not in the store despite the additional 4 days. After waiting for the gentleman behind the counter to place a few phone calls to locate my order, I was handed his cell phone and spoke with who I can only assume was the manager. I was told the jackets were still offsite due to one of the jackets being identified as "at risk" of being damaged, if dry cleaned. I found it inconsiderate that no one bothered to call me before making the trip to the store to learn for myself but honestly, not the end of the world. I was asked if I wanted them to dry clean it anyways and risk potential damage, or if I would instead wish for them to leave that jacket out and be given "store credit" for the dry clean purchase of that jacket. I responded clearly to please simply return the jackets - do not risk damage - and we will figure out the compensation (wasn't thrilled about having store credit pushed as the solution as I use dry cleaning services maybe once every 4-5 years and certainly would hesitate to be a return customer for this particular business given the experience so far). He agreed and told me the jackets would be available for pickup the next day. I received a call the next day, Wednesday, July 15th that my order had arrived and is ready for pickup. I returned to the store Monday, July 20th where the manager accepted my ticket, hung my jackets on the rack for me to take, and began what looked to be the steps of issuing a store credit. During that time, I instantly noticed the jacket "not dry cleaned" was in fact damaged due to significant bleeding red ink from the patches onto the white fabric. I immediately pointed this out to the manager, who quickly became defensive almost to the point of gaslighting me that I should have expected it. To be clear: I was asked directly if I wanted to assume the risk of damage and dry cleaning it after they identified the jacket as a risk. I told them clearly "no" and now I can't help but wonder if they had already damaged the item and had hoped I would have said "yes" to free them of responsibility. But I will never know for sure. I was told "We don't know it's going to do that until we do it." So is it then my mistake that I trusted their expertise to know EXACTLY that? In fact, that would seem to me to be the point of the hesitation expressed in the earlier phone call. His tone was stern, defensive, and at times aggressive or belittling. I feel confidently that he had no intention of discussing the damaged item with me had I not forced the conversation, and he would have been more than content for me to walk right out his door unknowingly. I do not own a business, but I've been a patron to many in 30+ years. I would not have returned either way but wouldn't have taken the time to write this review had any consideration to me as a customer been given. A recommendation? How about a phone call when you noticed the damage, "Hello sir. We've received your jackets back and I'm very sorry to inform you that one of the jackets was damaged in the process. While these things rarely happen, you trusted us with your valuables and we at Saber take that responsibility very seriously. Please come in so that we can look over the jacket together and come to an agreement on how we can make this right. Your business is important to us." Instead, I was met with rudeness and indifference. Saber provided a cash refund of $27 for the dry cleaning, and that's it. Sadly, the damaged item is vintage and not easily or cheaply replaceable. Two of the other three jackets appear fine, including the hole in the pocket. A third, however, wasn't cleaned to satisfaction (will share picture). I immediately took the damaged jacket next door to Jones Dry Cleaning to see if it was fixable but was unfortunately told no. There are many, many dry cleaners in the Charlotte area. I encourage any curious reader to strongly consider them over Saber.

My jumper was returned to me damaged- strap ripped off. This has never happened with any other…read morecleaning service (and I send this jumper to the cleaners often), but still, I understand that sometimes things happen. When I emailed them about it, though, they did not reply at all. I even sent a follow-up email, in case the first email was just missed. No reply. That to me is where the very poor customer service came into play. Not only did they damage my clothing, but they don't want to acknowledge it, take responsibility, or even respond to my email!! Why would I EVER use them again?

Quick and easy with drive thru pick up and drop off. Done in a day and pricing was typical. Did a…read moregreat job on my husband's suit.

" Moved to Charlotte, NC in November. Started using this…read morebusiness for our dry cleaning needs as soon as we arrived. So far, they are great. Fast and always on time. I love using the app. I can schedule a pick up with ease at anytime and turn around is super quick. So far so Great! "

They offer no service outside of business hours M-F. They do not have a customer service phone…read morenumber. [EDIT: They have a voice mail line, but you cannot reach a human.] All contact with them is through their app. If you leave a message on their app, they don't call back until the following business day. In addition, we clearly specified that NO scented products were to be used. We got our clothes back reeking of some nauseating perfumed laundry product. All of our clothes will have to be rewashed. I don't know whether the stench will come out even then. My husband is severely disabled and uses crutches and a wheelchair. I am usually his sole caregiver and do the laundry myself. I broke my ankle 2 weeks ago and had surgery. I can barely stand up on crutches. I can not walk any distance at all. This facility is in Mesa AZ, not Charlotte.

I dropped off my suit and it cleaned and pressed in a timely manner. It is great to have a local…read moredry cleaner in Concord.

I use this cleaners often for the sake of convenience. If my garment doesn't need a button…read morereplaced or mending or there's no heavy stains to be removed- this is where I go. They are pretty good at just dry cleaning an item. They don't take a long time to clean your item. If you bring your cleaning early in the morning you can often pick it back up the same day after 4pm. You don't have to get out of your car. They will take it from you in your car and give you a delivery slip. You may also pick up your cleaning while remaining in your car and even pay. My items have always been returned to me in a satisfactory manner.

I've been using this alteration shop for several years now. The quality of the work is usually…read moregreat. I've only had one pair of dress pants that the hem came loose. Normally a Hart Schaffner and Marx dress pant won't do that. It was repaired for a fee. I've just had a couple of Paul Fredrick lined to the knee quality dress pants hemmed and will pick up today.

I have all my pants hemmed here, the owner does excellent work and the price is very reasonable…read more I've been going to him for as long as he has been in business and wouldn't think of going anywhere else.

I was traveling to NC for my daughters wedding and I was worried about my dress getting all…read morewrinkled in the suitcase. I knew it needed to get steamed. So I spoke to Zelda whom suggested I mail it in and it would be ready when I arrived on Dec 13th. I did just that. On Friday after I arrived - I headed to Young Cleaners to pick up my dress. It was beautifully steamed and I looked and felt like a million bucks. Thank you for taking the stress off my shoulders.

This family business has a well-earned reputation for quality service. This place has been on the…read moresame corner and ran by the same family since 1941. This is not my usual cleaners because of convenience but if I ever something with a really bad stain I go here. They have performed miracles. I also take my comforters here. I feel very comfortable using this business.