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    Collins Cleaners - Long Creek

    Collins Cleaners - Long Creek

    1.5
    (8 reviews)
    $$

    I send Collins Cleaners all my professional clothes. We have been using their home pick up service…read morefor years, with never a problem. The pick ups and drop offs are always timely and friendly and my husbands shirts are like new again. Kathy F.

    As a long-time customer of Collins Cleaners at Long Creek, this is the first time I've been…read moreextremely disappointed with the service provided. I took a comforter and pillow shams in for dry cleaning during their $25.99 comforter special, which is typically offered every two to three months. However, after waiting nearly two weeks (May 21 through June 2), my items were returned in what appeared to be the same condition in which they were dropped off. During that 12-day period, I left two voicemail messages for the manager and never received a return call. I also spoke with three different representatives and was repeatedly told either, "It's being cleaned," or, "I will have the manager contact you." Unfortunately, neither resulted in any follow-up or resolution. When I picked up the comforter and pillow shams, they were still folded and packaged exactly as I had brought them in, inside the same plastic storage bag. To make matters worse, the items had an unpleasant odor resembling corn chips, which raised serious concerns about whether they had been cleaned at all. As a loyal customer, this experience was both frustrating and disappointing. Rather than making another call without resolution, I felt compelled to share my experience. The current management team needs to improve its customer service, communication, and quality control processes. Sincerely, An Unsatisfied Customer

    7C HomeService - dryclean - Updated June 2026

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