I have never lost my sh%t at a place like I did today. You won't EVER see me return again.
I went to pump my gas which I have been coming here for ever and I spent quite a bit of money for fuel here every month. I went to one pump and did everything possible to get it to work and noticed that the latch was way too loose which was causing the gas not to pump. I push the handicap button outside to get assistance and nobody would come. I then attempted to call the person working on the phone and he started saying how I didn't know how to pump gas which I've been doing for over 20 years then how my card didn't work which it canceled out because of trying to get the pump to work for such a long time and telling me I don't know what I'm doing and he refused to come out to help me. After I backed up and went to the pump behind it in sufficiently successfully pumped my gas like he said I didn't know how to do I went in the store to explain to him how I didn't appreciate him not coming to help me which is what customer service is about and that there was another person in the store that could've been sent out that I didn't appreciate him telling me I didn't have a card that worked and how he blatantly said no one else complained which maybe they never told him or the person prior to me broke the latch to signal the fuel to start pumping. If He would've sent somebody out or he would've went out then he would've seen I was having issues with their family that it was their issue and me telling them on a good deed to have it fixed so no one else complains is out the door because he didn't want to leave the store.
You've lost my buisness. And everyone else I know will also know of how you treated me. But I'm sure if I was part of his family, the one he mumbles his talk to on his cell phone in his language that is defiantly not English (Muslim, hindui, Arabic, etc) while serving customers that I've never complained about over the times I've been there, he would have been out there in a heartbeat helping me out. read more