Most of the staff are very kind-hearted people, willing to go the extra mile for their daily regulars and recognize you by your face. Every time either of us have to deal with this woman during her Sunday shift(yes, we are everyday regulars for our coffee to know when she is in), it's all attitude, no personality, and makes any guest feel unwanted. It's at the point where it's putting a damper on our day to have to argue with her over not listening to simple requests over using reward points, etc we may just take our business to another location. 10×7=70 a week, that's not including the energy drinks purchased-just coffees. Coffee was empty by 9 am btw, mentioned it to just get laughed at. We would rather our money go to a location that doesn't treat their guests like garbage. Lose the horrible customer service associate, we aren't the first nor last to complain about her. read more