I have never written a review before, but this one deserves one! I have been going to the 7-eleven on Washington Ave. and Hwy. 93 in Golden for 7 years about 4 times a week at about $15 each time. During the first year of the pandemic, I bought more to avoid the grocery store. Today, I buy a couple drinks and need 5 straws. (Several children are sharing slurpee and big gulp). I can see from the corner of my eye the cashier saying something to the other cashier about me and giving me the stink eye. I have seen and heard this cashier before (swearing like a drunken sailor) while I have my child with me. I always try to be nice to him, but he never says hello or thank you. Anyway, I get up to the counter (where the registers are always broken and you have to switch sides and have your transaction cancelled and re rung on the other register.) With a crazy person look in his eyes he yells at me "You can either put those straws back or I will charge you $2.00 for them!" So, if I had bought a coffee and needed 4 sugars and creamers; would I be charged extra also?
When I got home I called the store to ask his name, the owner's name and let him know that I have been a customer there for a long time and could not believe he was going to charge me for a couple extra straws. I had to hold my tongue while I was in the store. He lied and said he was the owner and would not tell me his name. He said it was actually 5 straws and that he had me on camera taking them and was going to call the cops on me for stealing!!! Then, he said it was the owner who saw me on camera and told him to charge me for those THREE EXTRA STRAWS - $2.00.
I read in another review that the owners' name is Kerns. I will NEVER shop in your 7-eleven again and will inconvenience myself and go slightly further to Loaf-N-Jug instead; which is right around the corner. My old neighbors manage the Loaf-N-Jug and I know they are polite to customers and their store is always clean and organized. This 7-eleven looks disgustingly dirty and the cashiers are unprofessional. I have to make one exception; the husband and wife cashiers who were there prior to the boy today who speaks with an accent. I do not know where you are from, but here in America or in Colorado for that matter, we do not act this way. Why don't you go back to the hole you crawled out of until you learn how to behave little man. Also, we do not treat women this way, anywhere.
I know this 7-eleven was just bought by a new owner this year. Kerns (if that is your name), this is not the way you or your employees should treat customers. Generosity towards your loyal customers and not being GREEDY by training them to always look to see who took an extra condiment or plastic ware is not the way to have a successful business. Especially, when I am spending about $60 in your store every week. Even if I was just travelling through getting gas like many of your customers, this is no way to encourage your employees to act. Also, I saw him stealing a bag of candy when he was stocking shelves one day and said, "If the package is open, we can take it!" Now how would I know this information if I am not telling you the truth, Kerns? Your rude cashier ruined my Mother's Day weekend (yes, little acts of kindness and generosity go a long way!) I was treated like a criminal for using a couple extra straws. read more
