I utilize this 7-Eleven around 10 times per week. 90% of the staff is above and beyond any expectations. Kind, always on the ball, and FAST. Location often goes from having one patron, to getting slammed with a line out to the Big Gulp fountain, and even so, have never had to wait more than a couple mins (even when the Powerball was over a $Billion). They lost a 2-Stars, for 2-Reasons, i.e. 2-Staff Members.
***Reasoning:
Employee #1) A fairly new edition, this young lady couldn't have began more than a month or 2 ago. As I said, I make purchases from this location 1-2 times daily, and when I tried to begin a friendly exchange while introducing myself, she looked at me as if I was a Roman-Serf, and she was a Caesar. Oh well... I'm used to it, unfortunately (I am the gentleman with glasses and the large blue pack, overflowing with items that can leave the assumer thinking I am a druggie/drunkard homeless guy; but I'm the reason you're told not to assume. I do not even smoke cigarettes, let alone drink or do drugs (ever), and may possibly the only homeless guy in Denver with a graduate degree). Okay, well the refusal to engage in conversation is one thing, but her following actions were offensive, presumptuous, and downright uncalled for. I went on to make the same purchases I make everyday (can live without my BigGulp of Gatorade), under the close scrutiny of not just this woman, but she also enlisted the new employee to "go wipe off the counter next to me" and watch to make sure I did not steal anything. (Fun Fact: I have never stolen a single thing in my entire life). Everyone around me knew what was going on, and it was very embarrassing. I went to the counter to pay, and of course she tried to make me pay for the "Cup-O-Noodles" that was inside a HUGE WHITE BAG THAT READ "WALGREENS - The place that doesn't charge 99¢ for a 30¢ Ramen Noodle", that included receipts. Because she was surely thinking that I probably stole it because, "How dare he claim that my assumption was incorrect... He's homeless, he has to be dumber than I," she made an annoying sigh and let me leave. I hate my soup, and saw a fellow nomad who I had gotten food days before. I asked, "if you have a couple bucks, can you grab me another cup-o-noodles? I'm still hungry." He obliged. I reminded him to get a receipt, because I had 100% confidence that she would again assume that I stole it. I walk in with the item in my hand, I hold it up high, and walk to the coffee area where the hot water is. Again, she sent her underling to maintain the spotless area while I occupied it, and she just GLARED at me for the entire "meal preparation". When done, I began walking out, and immediate when I passed the counter, "So you aren't gonna pay for this one either?" (I hate being right all the time...) After receipts and whatnot, she was angry that a homeless person was accusing her of unfair business practices, bias judgement, and discriminatory assumptions of being a thief. "I know you must think all homeless people are mentally handicapped, evil, smelly, druggies that steal, but you can't just accuse people of stealing whenever you want, businesses are sued for that kind of thing. You are the only person at this location to treat me this way, and you are a disgrace. I need your name."
Would not give name.
"You need to leave now sir, if you don't I'm calling the cops."
I laughed. She had to be joking. "You aren't serious..."
"I sure am. You ate that soup in the parking lot, and that was over 10 mins ago. You are loitering, and you need to leave"
Mind. Blown.
If that person worked for me, they would be fired INSTANTLY for treating anyone that way.
2) I guess this guy has been there forever, but was in jail for a while, which is why he didn't know me as well as all they other employees. Well I came in and purchased some items (some candy and my BigGulp orange Gatorade), and needed to use the restroom. A man went in as I was headed there, so I had to wait. That guy ended up taking nearly 20 minutes. Oh well, as a Nomad, privacy and bathroom time are fairytales, so I didn't think anything of it. It takes me 2 minutes just to clean the seat from fatty's brown carpet bombing. I sit down, and...
BANG BANG BANG BANG BANG (5)
"You need to get out, NOW. There's 3 people waiting, you're times up."
I can't finish this, it's making me extremely angry just remembering it.
Basically said, "You're out of line, bro. [Exited Restroom] I was waiting for 20 [expletive] minutes for the fatty before me to sh!t and take a shower in there, and you not only ask me to leave after 2 minutes, but you scream, pound on the door like a cop, and demand I leave of get the cops called on me? You don't [expletive] treat PAYING CUSTOMERS (let alone ones as loyal as me) like that and embarrass them."
"[sentence showing that even though he is wrong, I can't be right, so **** me."
I will not return. read more