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    7-Eleven

    2.0 (2 reviews)
    Open Open 24 hours

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    2 years ago

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    10 years ago

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    Paradies Shops Carolina's NewsBeat Concourse E - If u look closely you'll see -plenty of employees around.  About 6 total when I went thru while 10 customers waiting in line..!!

    Paradies Shops Carolina's NewsBeat Concourse E

    3.9(9 reviews)
    1.2 mi
    $$$

    FYI - this is a review for the "Carolina's NewsBeat" store specifically located in the Charlotte…read moreDouglas International Airport next to the Fox Sports Bar & Grill and Speedway Grill in Concourse E. I won't bother going into the prices ($2.78 for one 20oz bottle of soda) or even factor it into the review since it's not their fault and the markups are expected - - I can certainly accept that. What I cannot accept is employees who are not customer service oriented, unprofessional, unfriendly, and not willing to do what it takes to ensure an efficient and quality experience. If you're looking to buy something quickly on the run before you make your connecting flight, don't bother to stop here because the employees work at their own leisure and pace - even with the manager present. I walk in and see 6-7 people in line waiting to make a purchase. There are 3 Registers and minimum of 5-6 total employees (wow, seems overstaffed). At first glance 2 of the Registers were processing customers while the 3rd was occupied by an employee processing paperwork. I pick up my soda (Coke Cherry Zero - - the highlight of the experience) and stand patiently in line, now Customer # 6 in queue. Okay, I'll be patient. One of the employees ringing up customers then stops her work and turns around to help another employee who is asking questions and looking for something (a "book"). The 2nd register employee slows down her work to engage into the discussion for assistance. The other 2 employees then walk away to go retrieve the book leaving 1 register open with a (now) queue of 10 people waiting in line. Meanwhile the manager (I believe - male authority figure) is standing next to the register and is watching her process orders, plus the other register is still processing paperwork. There is also another employee standing nearby and starts talking with the other two who are looking for "the book". The Math: Out of 6 total employees 3 of them are standing around chit-chatting while 1 authority figure is observing and the other 2 are doing work where only one of those two is actually ringing up customers. The queue is now @ 10 and I'm # 5. Yay!! There is no sense of priority or urgency in processing customers in a timely and efficient manner. A few minutes later I move up to #2, and even though I'm next in line the manager proceeds to point to the girl behind me (#3) saying they will be able to ring her up on the other side (register now open - she finished her work). The girl behind me then looks at me and says "you're next in line so I'll wait after you....". Cool beans - - thank you. She (customer) was more cognisant than all of the 6 employees combined. I nearly put my drink down and walked off - - why should I even give this establishment my $$ and support when they don't seem to give a rats behind about quality customer service. If it wasn't for that damn hot sauce I just had w/ my meal I would have done it - - I swear! But a nice cold Coke Cherry Zero sounded so damn good at the time - - it was a thirst quencher, still not worth $2.78 but that's a whole other story. Like I said - - if you're in a hurry or really dislike waiting too long in lines, or don't care for low morale or poor customer service and execution then don't bother to stop in here. Lesson's Learned = don't do anything that would provoke you to having the need to buy something here (i.e. the need to quench your burning throat w/ a cold beverage due to excess consumption of hot sauce). Toodles!!

    Run, don't walk, to the Carolina Newsbeat shop in Concourse E at the Charlotte Douglas Airport. I…read moreliterally had no plans to buy anything, and yet I stood in a line for the chance to take a picture with the amazing cashier, Valerie. Valerie is literally one of the most positive people I've ever met in retail. And I used to work retail...She sings to the customers, lifts up weary and grumpy travelers with compliments and leaves you with a "Have a blessed day, baby!" The young soldier behind me in line greeted her like an old friend: "Hey, Valerie, how're you doing?" "Here's one of my troops!" She exclaimed. You are going to stock up on airport sundries anyway, so spend your money at Valerie's shop and just *try* not to leave in a happier mood. "It's a good morning, whether you like it or not!" - Valerie

    Photos
    Paradies Shops Carolina's NewsBeat Concourse E
    Paradies Shops Carolina's NewsBeat Concourse E - Blanket and neck pillow $20.

    Blanket and neck pillow $20.

    Paradies Shops Carolina's NewsBeat Concourse E - $10 headphones. thank god

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    $10 headphones. thank god

    Charlotte's Landing - View of the convenience store from the book store in the back. (March 20, 2025)

    Charlotte's Landing

    3.3(7 reviews)
    1.4 mi
    $$$

    Very cool store with local items. Very interesting to find a store with table and chairs in the…read moreback area where a small bookstore can be found. A microwave is available for customers to use. Doesn't feel like being in an airport store.

    This is regarding the excellent service and above and beyond help at the Charlotte's Landing store…read more(operated by Paradies Lagardere) in the E Rotunda at CLT on 12/19/2024. I'd just broken my charging cable - a common enough USB to USB-C cable used for many Android phones. But none of the 3 Charlotte's Landing stores from Gate E45 back to the E Rotunda had even one replacement in stock. My phone charge was running out at midday and I had another flight of hours ahead of me. At the store in E Rotunda I met a woman named Antoinette. When I told her how tired and frustrated I was (half of CLT's moving sidewalks were out of service and it's a long walk with luggage) she asked if I'd like her to charge my phone from their charger behind the counter. There were other staff present, an Asst Mgr named Rayne helped, too, and a Mgr named Pear came through and took note that those cables should be restocked. But Antoinette was kind and helpful and made pleasant conversation for the 20 or so minutes while she charged my device, while ringing up sales promptly and never once failed to personally greet every person who came in. She saved my day. She's a great employee and I'm so glad I met her.

    Photos
    Charlotte's Landing - Next to Starbucks, on the way to gates A21-A39. (March 20, 2025)

    Next to Starbucks, on the way to gates A21-A39. (March 20, 2025)

    Charlotte's Landing - View of the bookstore in the back from the convenience store at the entrance. (March 20, 2025)

    View of the bookstore in the back from the convenience store at the entrance. (March 20, 2025)

    Charlotte's Landing - Bag of edamame for $5.35 including tax

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    Bag of edamame for $5.35 including tax

    7-Eleven - servicestations - Updated May 2026

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