We purchased the pass for their Eclipse Special Event. This was supposed to include access to their private animal part, "award winning BBQ, listen to live music, spend the day fishing, take a tour on an ATV, participate in friendly skeet shooting competition, and feed exotic, animals". I talked to the ranch manger the day before the event, and she said they would be opening at 11:00 on the day of the eclipse. We arrived at about 12:00 and called from the locked gate and got the foreman who told us he was on a hunt and someone would call us back. We waited at the gate and didn't see or hear any activities in the park, cars parked around and anyone for that matter. We finally left and got half way back to town when I got a return call, and she said we could come back for lunch. That is not what we paid for so I asked for refund and she said it would be issued in 3 to 4 weeks. I called her today 4 weeks later, and she was adamant I had called 5 times that day and was uncooperative. She obviously had me mixed up with some one else and I tried to tell my side but finally told her I didn't want to argue any further with her since she was so belligerent. I told her to just keep our money. Incredibly poor customer service and forget getting any refund for services not provided. read more