I gave them 2-stars instead of only 1, bc I did come away with a few things I can use, however working with 615M was a horrible experience. As a former tv camera operator, I can confidently say that their photographer was still learning. Many shots out of focus and/or with poor composition (unwanted items lingering around the edges of the frame). The Editor was worse than the photographer! He made little/no effort to fix these things! So I gave him a second chance. But, after two attempts, the video was dreadful. Ex. I'd asked him to remove the neighbor's house from the final few seconds of the video... Well, he did that, but got rid of the original opening (good), and decided to start with the neighbor's house and big truck instead! Main problem with the editor: We spent over an hour together, and either he didn't take notes, or he can't listen. I told him exactly what I wanted at exactly what time. Ex. Shorten the boat scene... start it at 00:12. Didn't happen. He edited the boat into a whole different part of the video.
Also. I requested that they organize my still shots. They'd arrived in my inbox a jumbled mess. There were so many of them... impossible to sort through... and their job, not mine! I requested the square footage (a basic thing they provide) many, many times before receiving it. They were slow to respond, although the AI bot Zendesk wasn't.
They don't tell you that you have no recourse to complain about them to anyone. Here's the reason. From the beginning, you are speaking to the owner of the company who represents herself as an employee. Very misleading.
I wish I had never hired them. read more
