Wanted a 2nd opinion on "need new tires" from dealer's service department during oil change. Dee's…read moredid a complete, free inspection of my vehicle, showed me the results. No tires needed at this time! Will be giving them all my vehicle service work from now on. Retired woman who can rely on Dee's to give me honest and sound advice on necessary repairs.

On a road trip from Chicago to Mt. Rushmore we were traveling through Onalaska when our oil…read morepressure light came on. We called Dee's the next morning and explained our situation. They able to get our car in right away, diagnose the problem--a faulty sensor, get the part from another location, fix the issue, and get us back on the road in just over two hours. Instead of waiting in the shop, one of the guys drove us to a local diner so we could have breakfast. Not only was it incredible service, but they only charged us for the part and a half-hour of labor! I almost feel like we were lucky to have the problem in Onalaska so we could receive the excellent service from Dee's Auto Care Specialists.

I was housesitting in Onalaska 18 to 24 January when it was wicked cold & wasn't given garage…read moreparking. Thus Saturday when I went to leave? Dead battery. I reached out to my Insurance Roadside assistance who dispatched a tow service.... I was first given an ETA of about 2.5 hours. Talking to my insurer an hour later, she said she had talked to dispatch who said it was at least five hours! I asked: from when I made the request or now? She said "from now". Ok so a 10a call I'm looking at service @ about 6:37p!!! 6:30 came & went....I received a text that the ETA was now about 120 more minutes out. In their defense... it had been ridiculously cold all week....and they were still working on Friday calls. I rationalized as: super bummed having to miss a 90th birthday party!! However, I am in a home.... a warm home, not on the side of the road. I would be upset if I were and found out they rescued some warm house woman before me! 10.5 hours later, they hadn't arrived, so I canceled the call, it's too late to get my truck running and drive three hours home yet tonight. When I called to cancel and ask to be moved to Sunday's list, she said she couldn't do that. Defeated... I cancelled anyways.... I contacted my insurer first thing Sunday morning to begin the whole process again. I immediately after my request, my phone rang. It was the Craigs dispatcher saying she had me on the list for a jump from Saturday and just received a tow request, which was needed? I said the Saturday jump but I did a new request because I was told she wouldn't be putting me on Sunday's list. About an hour later Brandon called, he was outside. I went out to greet him and tell him what had been going on. I handed him the key fob he said "oh you have the key." I replied, no that's a jeep fob it's a dodge, that key doesn't work. I wasn't concerned when I bought the truck this summer because I've never needed the key. Now? I do and I don't Brandon couldn't get the door open so he called over his co-worker to assist w the locked door. They had a BP cuff looking thing to slide between the door & the frame to pump it up & separate. Unfortunately they said it was too cold, the airbags expanded. They would be leaving to help other motorists but I should call back in a few hours... once the sun has been shining on the truck a few hours and the temp has warmed a little, the day shift would be able to assist me. Thank you Brandon and Matt for attempting to get me running and out of town. I reached out later and didn't get the text that they were assisting me, when I called dispatch she said she had bid on the call as a four hour ETA so my insurer didn't opt for their service.

March 2026 AWFUL AWFUL AWFUL -I had a boat on the back of my broken down truck that needed to be…read moremoved less than 100 feet. They charged me $95 to move it!!! Two senior citizens over 70 years old stuck on a Sunday on the side of the road and asked for a ride to a hotel or a bus stop after we dropped the car off at the repair shop and we were told no per the boss!!!!!! I can imagine if somebody treated his grandmother, mother like that!!!! Least humanitarian person I have ever met in the state of Wisconsin!

Priced way too high. 230. To put a spare on. 280. for a 5 mile tow. Don't know who would pay this…read moreor why this is even a business. When the all mighty dollar overrides the customer service / experience it's not worth it. Glad my wife reminded me we have the State Farm app and it ended up being free with our insurance. Huge shout out to Kyle Visker at State Farm & Craig's towing for making my rough adventure a little smoother.

The secretary is highly unprofessional, she talks to people very rudely and unethical, she should…read morenot be working in a customer service field! The service is horrible, they fix your car and break it at the same time so you will have to come back and then they overcharge you! They are also racist! I would not recommend going to them!!!!!!!

Highly recommend! Friendly, professional, and reasonable…read more One of my brake rotors went out the day before I needed to leave for an internship on the other side of the state. They got me in right away and had it fixed that same day! Totally saved me a lot of trouble! As a young female, I am always nervous about taking my car in for repairs because I feel like I have a target on my back to be screwed over by auto repair people- completely not the case here. They fixed exactly what was wrong with my car at a reasonable price and didn't try to sell me anything extra. Not to mention that the staff, from the receptionist to the mechanics, were incredibly warm and friendly. I would definitely take my car to Bob's again.

I had my car serviced. $1700. Then it died a trip to town later. Had to be towed to the business…read morefrom Losey and 35. He said it needed a new engine. Said he'd pay for the tow if I surrendered it. Many ugly emails and I did. I didn't get home and I was getting hate mail to bring them the title. It was probably time for a new car. $5-10k for a new engine. No reimbursement for the money I stuck into it. It remained there and is now a rental for those who use the mechanic. I got scammed. I was told to bring it here because he was friends with my ex's dad. Fucked over BIG TIME! And I was stuck with a used car, new payment when I didn't need it. Buyer beware. He's a scammer! Experience-negatives if it would give me negative stars.

Absolutely a great team! Highly recommend. They work cohesively and are friendly and professional…read more The waiting area is clean, safe, and (and dog friendly) ... honestly all the people working there appears as if they enjoy what they are doing and take pride in their job ... and it seems fun. As a single female driving from Chicago to south central Minnesota, my Audi Q7 Run Flat tire lost pressure in the dark due to a puncture and after temporarily using the Audi-provided sealant and air compressor while pulled off on I90, I was able to safely hobble a return to a hotel in Onalaska and get a new tire quickly the next morning at Discount Tire. Their team was efficient, did not upsell me, and I was safely on my way. Thank you for what could have been a much crazier and precarious delay.

I honestly don't know if I'll be back to discount tire. The First of all let's start with the name…read more I've called around to other places where I can get my tires cheaper. A couple of years ago, I had my tires changed. They offer to do the wipers as well and I had them changed too. My wipers started hitting down on the edge of my hood towards the windshield. He hit so much when I used them that it started wearing the paint off! The only thing Discount Tire did was look at the wipers. Didn't offer anything else. How about what happened to my hood?! Couple years moving forward, I needed to get my tires changed again. Started with a puncture in my tire. One worker came out and used some scanning thing to check the tread on my tires. Even after it was taken to the shop, NO ONE told me how balled all of my tires were on the inside wall of my tires! Irritating! They were able to get me a certificate for it. I was taken care of my Chan. Pretty nice guy until I spoke with him on the phone when I mentioned the price of my tires. Long story short, he started throwing guilt my way as if I wasn't grateful. Needless to say that ticked me off. I was asking questions, not wanting to "free stuff." I don't tolerate anyone guilting me. It was basically over the fact that no one told me about the tread of my other tires and the Chan telling me that he would see what he could do after talking to his manager. Came back on the phone, and that's when the guilt trip happened. Told me "we already are offering the certs for a couple of your tires, and I offered you to have all of your tires changed at the shop." Then he said, "I think we are already being generous offering the certs, and I did mention to you that you could get all of your tires changed." I'm like yeah, but I'm also not someone that can whip out money left and right as I am a teacher and I don't get paid nowhere near as much as I should and I'm on a budget. Not gonna lie, that pissed me off. When I ordered my tires, someone told me specifically on the phone that they could have my tire overnighted from Rochester and they would call me when they arrived. The next day, most of the day had passed and no one called. I called them. Brett the store manager answered and I told him what was going on. He said," I'm sorry, I'm not sure who told you we could overnight tires, but we aren't able to do that.." I'm literally like...WTF in my head. Communication needs to be a priority. It's like I deal with someone different all of the time. I also felt like Chan passed me off to other people because after I told him I didn't appreciate him guilting me, he doesn't even acknowledge my presence when I step into the shop. Not a friendly hello, nothing. Might as well call me cellophane. After finally getting all of my tires changed several days later when my tires came in, I called back a couple of weeks later to get an alignment. Discount Tire doesn't do appointments and it's first come first serve which I hate! I work out of town and I work all day. It's hard for me to do a first come first serve cause they're always busy or about to close. They also told me it would be over 200+. I called Cordell's and they are able to do my alignment cheaper, like 100 bucks cheaper! Cordell's also offers a shuttle if you need it which is included! Andddddddd they take appointments!!!! Needless to say after all of this, I'm taking my business to Cordell's!! As I do realize people have different experiences, and could be positive, unfortunately mine with Discount Tire was not. They used to be pretty good with customer service, but with me lately they've fallen off. I will however leave this on a positive. The guy that changed my other 3 tires, he really nice. He was a shorter Asian guy, and that's the only way I can describe him. He was very nice and very professional. I appreciate his kindness!

Won't go back they tried to up-sell me new struts on a vehicle with only 60-K miles in it . No real…read moreexplanation in person or on phone of what it needed just some silly text message ?

I have had 2 oil changes done at Del's. They are reliable, responsible, done on time and very…read morereasonable prices. I trust this auto repair shop with my 2 cars.

My first experience with Matt. Nothing huge but they did an excellent job, were courteous and…read morethorough and checked everything. I'll go back in a heartbeat. Jerry Utley

Being a parent with a young adult in school at UW La Crosse (hours from home) I've needed Matt's a…read morecouple times. They have been nothing short of amazing. Great communication and great service with the added touch of taking care of the little things to make the "adulting" a bit easier for my daughter. Thank you to all of the staff at Matt's. I appreciate ya!

My son's car had trouble while at college. Dee's talked me through the repairs. I compared rates…read morewith our local mechanic (we're 3 hours away), he agreed they were fair. They had him back on the road in 24 hours.

DO NOT GO HERE. I came in asking for my car squeak to stop and they ended up not fixing anything…read moreand then on top of that charging me a $100 service fee. All I wanted was the squeak to get checked out and they gave me a list of $3000 of fixes to be done without me knowing. Cheap guys just want to get some cash from college kids. Such a scam Also, I will happily post my fees charged by this shop and the $106 that I asked to get removed. Dees is an absolute scam and I got my car done by a shop in Westby and they fixed everything that Dees said they would but for half the price while also being very transparent about what they're fixing and what I will be paying. Again do not go here, find a place out of the college town so you don't get scammed.

We called this company to come look at our truck because it was having trouble building boost. Guy…read morecomes out to look at it and spent 20 minutes under my truck and says he know what it is but he can't fix it. Then sends me a number to a guy that can and then sends me a bill for $546. I called and asked him why the bill was so expensive and he said for the service call and because was under my truck for an hour. I called driver with Jerry still standing there and asked him how long he was there and he said he was there for 20 minutes under the truck. I told Jerry he was completely inflating his price and he didn't do anything that called for a $546 bill. Truck is still not fixed and I told a guy if it was the last thing I did I would let everyone know how his prices were completely uncalled for.

UNETHICAL OR DECEPTIVE BUSINESS PRACTICES Stay away!!! We…read morecalled them to bring and install 4 new batteries. They said that the cost would be 1-hour labor plus the cost of the 4 batteries (should have been less then $600 in total). But after the job was done charged us $1600.00