Too pushy - Too many steps to go through for assistance -…read moremeaning they had to schedule a consultation first and that was 4 days out and then decide from there what to do. The amount I was going to be charged was ridiculous. I ended up having a very large white jacket nest in our playroom ceiling that I needed taken care of ASAP. Rude on the phone and I needed someone that day and I was told, " (my name) you need to work with me here." This was said in a rude voice. When I tried to cancel they wouldn't just cancel and in order to book the consultation I had to give them a bank/credit card . Unfortunately I booked a consultation but then shortly after I spoke to them, I received a phone call from a local long running company in my town who came out right away and didn't charge me anything. I'm definitely worried now because they have my card number. They never officially canceled my appointment. They made the entire experience stressful and complicated. Never using a chain business like this one again. ZERO STARS

Outstanding Professional Service! Be sure to call this company when researching companies for your…read moreinsulation and pest control needs. I just had rodent foundation barrier applied, attic and basement insulation, termite prevention treatment, and rodent/insect services performed by Orkin, in Auburn, NH and the team that took care of my needs exceeded my expectations. Communication and documentation are important in many projects, and this team is a model example of what superior customer service is all about. I tend to be a detailed person as a result of my profession and look to documentation to support my decisions. The team at Orkin of Auburn, NH provided me with photos, videos, and comprehensive printouts for the entire project with prompt follow-up emails and daily home visits throughout the project. I was a bit hesitant at first when researching and selecting a company as I imagine many homeowners are. I would highly recommend their services to anyone looking for replacing and/or adding insulation as well as preventative treatment services in the area of pest control and management. I have had other companies in the past for pest control services, but did not have the results I expected until I contacted Orkin. Thank you Orkin for all you have done and will do for our family.

My husband and I built a house last fall, and were overrun with hornets within a month of moving…read morein. I'd never needed an exterminator, so just started cold calling local companies I found online. After a few unanswered calls to other companies, I reached these folks, and they were totally no-nonsense. They were available right away, and came to treat the house while we were at work. Their spray worked like a charm on the first try, killing the hornets around the house and repelling others from landing. When the warm weather arrived, so did the carpenter ants, and I called these guys again. I'm not sure if they're a family business, but sure it seems like it - the lady who answers the phone is sweet and helpful, and the exterminator was the same guy who had treated the hornet problem. They were available to treat the ant infestation right away, and even had a seasonal "service agreement" that covers pest control for the whole year for a set price (which, in both of my dealings with them, has come in exactly at, or under, what I was quoted on the phone). These seem like good people doing an honest business; I'd totally recommend them to anyone who wants to place one call and not have to worry about it again.

From the owner: We are a family owned and operated business for over 50 years. We provide personal, professional…read moreservices to our customers.

Shaun and his crew are top-notch. I highly recommend this company and their attention to detail,…read morecustomer service, kindness, dignity and respect. i am so very grateful for your work ethics, knowledge, and patience helping my family and home get rid of this problem. I am very grateful for your help and hard work. I highly highly recommend this company for your immediate needs. You will not be disappointed.

Shawn showed extensive knowledge on all things bed bug. His thoroughness was top notch and showed…read morecompasion with our situation. He dropped everything and rearranged his schedule to come out as soon as possible and did not give up despite being well over the time he initially said. He's personable, thorough, and knowledgeable.

These folks showed up quickly and helped us out with a mouse problem. They were very thorough and…read morepricing very reasonable. Highly recommended!

Very honest and accurate assessment of our pest issue (we had none! :). Instead of beating around…read morethe bush, they offered some no cost solutions and gained a future customer and free advertising (anytime I can recommend). Thank you MD!!!!

Responsive and professional. Cindy returned my phone call…read moresame day and was able to come out to do a free carpenter ant estimate. They gave me a price and they said they could do work same day. Issue was addressed. Their price was very fair.

Very professional and knowledgeable people I would recommend this company to anyone needing any…read moretype of pest services use multiple times and have always done great work.

Called Colonial to tell them that their mice control at Hampton Beach didn't work. Had to replace a…read moreceiling because of the mice problem. Supervisor Rusty came out, kept taking other calls during our conversation, promised to call and never did. I contacted him, he stated " perhaps you're not the best fit for our company " Thank you very much! Don't use these guys! They just don't care!

I was experiencing a LOT of ants recently. I contacted Colonial Pest Control and Scott came out…read morethe following week. He was extremely thorough, personable and was very respectful of my property. In addition to the spraying and fumigation, he provided me good advice going forward to eliminate this problem. I have not seen one ant ANYWHERE since Scott left. I am VERY pleased for choosing Colonial Pest Control

WEehad Rich from Garfield come to our house to investigate noises in our attic. He diagnosed the…read moreproblem as bats and other small rodents - probably chipmunks or squirrels - that had been able to get in through vents and screens. He returned the following week and did a fantastic and thorough job of cleaning up and disposing of all of the waste. He also redid the screening so the they will not be able to return during the winter. Rich was very polite and conscientious and we recommend him and his service highly. He left our attic cleaner than it has been in years!

Just washed 2 hours of my time waiting for Garfield Pest Control to show up for an 8-10 appointment…read morethis AM. They were a NO SHOW!! I called and spoke with what sounded like the same woman who scheduled it and she said it was a glitch and wanted to reschedule. Told her forget it I would call another company.