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6 Mutts

3.4 (5 reviews)

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Andy's Paws - The other side.

Andy's Paws

(2 reviews)

West Elsdon

am a very understanding person but am very passionate about the integrity of business when it comes…read moreto providing services to other people and animals, especially if they cannot speak for themselves. I work with kids and expect excellence from myself. Anything less when dealing with people and animals is unacceptable. My issue is not with the service provided as they do a good job, however concerns are not handled in a nice manner. If you don't have concerns or questions on anything other than a nice cut without any extra integrity for your animal please disregard this review. I was very disappointed when I arrived today and the AC was not working. It was hot inside and very uncomfortable. I asked to see the room my let had to be in for 2 hours on a hot Saturday. I took her in at opening so it was not concerning that it was hot as they just opened and getting set up. 2 hours later at pick up there was a mild odor and it was hot . I simply asked to see the room my pet was in for 2 hours in the heat to make sure it was OK. Because the owner was very rude about me presenting this concern, I said I will be calling animal control for a welfare check out of concern for humane integrity. Why wouldn't they disclose that their AC is not working so people can make a decision whether or not they want to leave their pet there? The owner is very rude responding to simple concerns. I was shaking when I got out of there and called Katie at Anchored Paws to make all my future appointments only there. From the beginning I never had any questions on integrity of care for my dogs, and never had to ask questions of concern dealing with humane conditions. I learned my lesson and I am not taking my pups anywhere else. I was reassured when she said they had to close for some days when their AC was broken out of consideration for the humane treatment of animals. I want to be confident that my animal not only gets a nice cut but also that they are in acceptable conditions at all times. Andys always left my Yorkie and Yorkie Poo looking great but the owners approach to well being concerns is horrible. Needless to say I will not be going back. Will rather pay more somewhere else and not have any well being concerns then be disrespected about it. When stating I will call for a welfare check the owner told me I am putting the business at risk and "Whats your problem?" Why did you put my animal at risk today? I asked if the AC was working last week when the city was in a severe heat warning. I was told "We are working on it" The least you could have done is reassured me she was in a safe environment by showing me the space she was in instead of treating me like I was intruding. I only had one other concern there before that I thought I worked through with the owner only to be told today " I don't know why you are still coming "

I've gone to them before and decided to return after they did such a good job taking care of my…read moredog. They are bilingual and offer walk-ins and appointments depending on their availability. They offer friendly and efficient services and left my dog looking her best.

6 Mutts - petservices - Updated October 2026

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