These people are sooooo nice and on top of it!!! I'll never use anyone else again!!!!!read more

When I first made contact I was given a quote of $350 flat rate. When I called less than 2 weeks…read morelater to hire the rate jumped to $385. I was put on the schedule that day. I paid the $385 the day prior to my move. The day of my move, instead of a 15' truck for which I had a paid invoice for, they came with a 20' truck. They waited until all my things were loaded on the truck. At the new address, with all my things still on the truck I was informed that I would have to pay an additional $25 for the larger truck. They used a UHaul truck for which they had 11 days to reserve a 15' truck, but they did not, and I paid extra for the larger truck that I did not request an upgrade for. I don't feel this was not good customer service. What was I to do refuse to pay the extra amount before my things were unloaded, then what would they have done, retain my things until it was paid? They did a decent job of the move itself, but I feel they need to have more transparency about the financial part of their business dealings with customers.