I took my 3/4 length green coat (7 years old so the green is slightly faded) there for dry cleaning. The first unfortunate event after dropping it off was a colleague telling me they had previously damaged a €200 dress of hers (I wish she'd told me earlier when I said I was going there) but it was too late now to get my coat back. When I collected my coat the next day I was handed it on a hanger with a plastic covering as expected. It appeared fine from minimal review and the employee (manager) handing it to me didn't mention anything. When I got back to the office and took it out of the plastic wrapping I saw that there was a bleach stain all across the collar and on other parts of the coat. I went online and filled in the 5 a sec online form. Then next day they contacted me to say I should take my coat to the original location to show them the damage and get a claim form. When I had time 2 days later I went. The first 3 employees didn't speak English so I had to wait for the manager who after hearing me say damage suddenly pretended she didn't speak any English (suddenly she forgot a language in 2 days :/ ). A customer waiting behind me translated but I did pick up the managers hostility as she denied responsibility. She pointed to a comment on the ticket that said discoloration (refereed to the fading of the green) as evidence the bleach stain was preexisting. I only wish I had the sense to read reviews prior to entrusting my clothing to cowboys or that my colleague had the foresight to warn me when I had told them where I was going to dry clean my cloths.
If you can wash your cloths at home do it as you bear a lower risk of damaging your cloths then entrusting it at this place and hopefully your own customer service to yourself is far superior to the manager of this place,
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